Support Lead Visa Sponsorship Jobs in Michigan
Michigan's support lead roles are concentrated in Detroit's automotive and tech corridor, with major employers like General Motors, Ford, Quicken Loans parent Rocket Companies, and Stellantis regularly hiring for customer and technical support leadership. Ann Arbor's growing tech scene and Grand Rapids' expanding healthcare sector add further demand for internationally sourced support lead talent.
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Get Access To All JobsCompany Description
We’re not just in the business of pizza—we’re in the business of possibility. At Domino’s, we move fast, think big, and get things done together. From tech and data to marketing, HR, and beyond, our corporate teams power a global brand by solving real problems, trying new ideas, and having fun along the way. If you’re looking for a place where your work matters, your voice is heard, and growth is always on the menu—you’re in the right place.
Job Description
The Customer Service Team Leader is a part of the Control Tower Customer Service management team for Domino's Pizza Corporate Supply Chain. This position reports to the Customer Service Manager and leads a team of customer service representatives. The Customer Service Team Leader will collaborate with both Supply Chain Centers and World Resource Center (WRC) departments to provide consistency in operations while meeting the needs of our customers.
Main responsibilities
Manage and coordinate the daily activities of the Control Tower – Customer Service team members who provide operational support to franchisees, store managers and our Supply Chain Center teams.
- Lead and manage a team of Customer Service Representatives responsible for processing orders for Supply Chain Centers (SCCs) nationwide.
- Oversee all aspects of order management, including order entry, verification, and timely waving to support SCC teams.
- Maintain vendor item updates for customer’s (EFO) via the remote menu management system (RMM).
- Ensure efficient handling of customer inquiries via phone, email, and other communication channels, maintaining a high standard of service.
- Manage credit-related processes by monitoring trends, tracking KPIs, and collaborating with SCCs to implement improvements.
- Coordinate support across multiple time zones and ensure coverage for a 6-day workweek, including holidays.
- Manage key store communications for SCCs across multiple channels, ensuring clarity and timeliness.
- Coordinate all national product rollouts, including updates and deliveries for store training.
- Communicate operational and product updates to customers.
- Develop and execute training/rollout schedule for new products.
- Coordinate product incident reports, QA holds and recalls as directed by QA department.
- Collaborate with national school lunch team (Smart Slice) to ensure accurate deliveries in accordance with program guidelines.
- Utilize SAP, Salesforce, Five9, Outlook, and Excel to monitor workflows, track performance, and maintain accurate records.
- Standardize customer service workflows to drive consistency and efficiency across all processes.
- Build and maintain customer satisfaction scoring metrics; analyze results and coach team members to improve performance.
- Identify process improvement opportunities and implement best practices to enhance efficiency and customer satisfaction.
- Develop and maintain strong relationships with internal teams and SCC facilities to ensure seamless operations.
- Monitor team performance, provide coaching, and foster a culture of continuous improvement.
- Team Member Development
- Create and implement team development plans to build skills and support career growth.
- Pay-for-performance process with direct reports including: regular performance feedback sessions, semi-annual goal appraisal, annual formal performance appraisal, and pay recommendations.
- Attend and participate in Leadership & Development training sessions.
- Train team in system functionality and functional processes, cross training in other areas when possible.
- Lead initiatives to strengthen team capabilities in systems, communication, and problem-solving.
- Lead &/or perform special projects as required.
- Manage turnover and monitor actions and provide input regarding team member relations, hiring decisions, promotions and pay increases, disciplinary actions and terminations.
- Manage Office Administration functions as needed.
- Maintain/Coordinate phone system and computer needs.
- Collaborate with SCC leadership to ensure high-quality service delivery and effectively address all identified needs.
- Continuous learning of software systems including but not limited to: PeopleSoft, ATS, SAP, Domicas, Salesforce, Pulse BOS, RMM, PeopleNet, and Five9.
- Work closely with the IT/IS departments to design and build enhancements to customer service process through system upgrades.
- Execute onboarding of new team members to Control Tower team.
Qualifications
- Bachelor’s in Business, Supply Chain, or related field, or equivalent experience—ideally in food, manufacturing, or retail.
- 3+ years customer service experience preferably in the food service, supply chain or retail industries.
- 3+ years supervisory experience with a proven ability to lead team members in meeting goals and objectives.
- Knowledge in Microsoft office applications, Sales Force, SAP, and Five9 preferred.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to customers and others.
- Ability to analyze KPIs, identify trends, and implement process improvements.
- Strong problem-solving skills with a continuous improvement mindset.
- Strong interpersonal, communication, organization and follow-through skills.
- Willingness to support a 24-hour operation (nights/weekends/holidays).
Additional Information
The Customer Service Team Leader role offers a base salary up to $85,000 annually plus bonus potential based on overall company performance. The compensation offered is dependent on skills and experience level. Schedule: Monday - Friday 12pm - 8pm, or 6am - 2pm.
Benefits:
- Paid Holidays and Vacation
- Medical, Dental & Vision benefits that start on the first day of employment
- No-cost mental health support for employee and dependents
- Childcare tuition discounts
- No-cost fitness, nutrition, and wellness programs
- Fertility benefits
- Adoption assistance
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
All your information will be kept confidential according to EEO guidelines.
Company Description
We’re not just in the business of pizza—we’re in the business of possibility. At Domino’s, we move fast, think big, and get things done together. From tech and data to marketing, HR, and beyond, our corporate teams power a global brand by solving real problems, trying new ideas, and having fun along the way. If you’re looking for a place where your work matters, your voice is heard, and growth is always on the menu—you’re in the right place.
Job Description
The Customer Service Team Leader is a part of the Control Tower Customer Service management team for Domino's Pizza Corporate Supply Chain. This position reports to the Customer Service Manager and leads a team of customer service representatives. The Customer Service Team Leader will collaborate with both Supply Chain Centers and World Resource Center (WRC) departments to provide consistency in operations while meeting the needs of our customers.
Main responsibilities
Manage and coordinate the daily activities of the Control Tower – Customer Service team members who provide operational support to franchisees, store managers and our Supply Chain Center teams.
- Lead and manage a team of Customer Service Representatives responsible for processing orders for Supply Chain Centers (SCCs) nationwide.
- Oversee all aspects of order management, including order entry, verification, and timely waving to support SCC teams.
- Maintain vendor item updates for customer’s (EFO) via the remote menu management system (RMM).
- Ensure efficient handling of customer inquiries via phone, email, and other communication channels, maintaining a high standard of service.
- Manage credit-related processes by monitoring trends, tracking KPIs, and collaborating with SCCs to implement improvements.
- Coordinate support across multiple time zones and ensure coverage for a 6-day workweek, including holidays.
- Manage key store communications for SCCs across multiple channels, ensuring clarity and timeliness.
- Coordinate all national product rollouts, including updates and deliveries for store training.
- Communicate operational and product updates to customers.
- Develop and execute training/rollout schedule for new products.
- Coordinate product incident reports, QA holds and recalls as directed by QA department.
- Collaborate with national school lunch team (Smart Slice) to ensure accurate deliveries in accordance with program guidelines.
- Utilize SAP, Salesforce, Five9, Outlook, and Excel to monitor workflows, track performance, and maintain accurate records.
- Standardize customer service workflows to drive consistency and efficiency across all processes.
- Build and maintain customer satisfaction scoring metrics; analyze results and coach team members to improve performance.
- Identify process improvement opportunities and implement best practices to enhance efficiency and customer satisfaction.
- Develop and maintain strong relationships with internal teams and SCC facilities to ensure seamless operations.
- Monitor team performance, provide coaching, and foster a culture of continuous improvement.
- Team Member Development
- Create and implement team development plans to build skills and support career growth.
- Pay-for-performance process with direct reports including: regular performance feedback sessions, semi-annual goal appraisal, annual formal performance appraisal, and pay recommendations.
- Attend and participate in Leadership & Development training sessions.
- Train team in system functionality and functional processes, cross training in other areas when possible.
- Lead initiatives to strengthen team capabilities in systems, communication, and problem-solving.
- Lead &/or perform special projects as required.
- Manage turnover and monitor actions and provide input regarding team member relations, hiring decisions, promotions and pay increases, disciplinary actions and terminations.
- Manage Office Administration functions as needed.
- Maintain/Coordinate phone system and computer needs.
- Collaborate with SCC leadership to ensure high-quality service delivery and effectively address all identified needs.
- Continuous learning of software systems including but not limited to: PeopleSoft, ATS, SAP, Domicas, Salesforce, Pulse BOS, RMM, PeopleNet, and Five9.
- Work closely with the IT/IS departments to design and build enhancements to customer service process through system upgrades.
- Execute onboarding of new team members to Control Tower team.
Qualifications
- Bachelor’s in Business, Supply Chain, or related field, or equivalent experience—ideally in food, manufacturing, or retail.
- 3+ years customer service experience preferably in the food service, supply chain or retail industries.
- 3+ years supervisory experience with a proven ability to lead team members in meeting goals and objectives.
- Knowledge in Microsoft office applications, Sales Force, SAP, and Five9 preferred.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to customers and others.
- Ability to analyze KPIs, identify trends, and implement process improvements.
- Strong problem-solving skills with a continuous improvement mindset.
- Strong interpersonal, communication, organization and follow-through skills.
- Willingness to support a 24-hour operation (nights/weekends/holidays).
Additional Information
The Customer Service Team Leader role offers a base salary up to $85,000 annually plus bonus potential based on overall company performance. The compensation offered is dependent on skills and experience level. Schedule: Monday - Friday 12pm - 8pm, or 6am - 2pm.
Benefits:
- Paid Holidays and Vacation
- Medical, Dental & Vision benefits that start on the first day of employment
- No-cost mental health support for employee and dependents
- Childcare tuition discounts
- No-cost fitness, nutrition, and wellness programs
- Fertility benefits
- Adoption assistance
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
All your information will be kept confidential according to EEO guidelines.
Support Lead Job Roles in Michigan
See all 227+ Support Lead Jobs in Michigan
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Search Support Lead Jobs in MichiganSupport Lead Jobs in Michigan: Frequently Asked Questions
Which companies in Michigan sponsor visas for support lead positions?
Michigan's largest visa sponsors for support-related roles include General Motors, Ford Motor Company, Stellantis, Rocket Companies, and Consumers Energy. Detroit-based automotive suppliers like Aptiv and BorgWarner also hire support leads with H-1B visa sponsorship. Ann Arbor employers, including Google's local office and University of Michigan Health, have filed LCAs for support leadership positions in recent years.
Which visa types are most commonly used for support lead roles in Michigan?
The H-1B is the most common visa for support lead positions in Michigan, particularly where the role requires a bachelor's degree in a specific field such as computer science, information systems, or business administration. Candidates already holding L-1A or L-1B status through intracompany transfers at Michigan-based multinationals, particularly in the automotive sector, also fill support lead roles without requiring H-1B sponsorship.
How to find support lead visa sponsorship jobs in Michigan?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for support lead roles in Michigan without sifting through positions that don't sponsor. You can narrow results to Michigan cities like Detroit, Ann Arbor, and Grand Rapids to identify which employers are actively hiring and sponsoring internationally for support lead positions.
Which Michigan cities have the highest concentration of support lead sponsorship jobs?
Detroit and its metro suburbs, including Dearborn, Troy, and Auburn Hills, account for the largest share of support lead sponsorship activity, driven by automotive and financial services employers. Ann Arbor follows closely, with its university-anchored tech and healthcare ecosystem. Grand Rapids is a secondary market but growing, particularly in healthcare IT and manufacturing-adjacent support roles.
Are there Michigan-specific factors that affect visa sponsorship for support leads?
Michigan's Department of Labor and Economic Growth classifies support lead roles under distinct SOC codes that determine prevailing wage obligations for H-1B filings, and wages vary noticeably between Detroit metro and smaller markets like Lansing or Flint. The state's strong automotive industry creates demand for support leads with technical or engineering backgrounds, and employers in that sector are generally experienced with H-1B sponsorship processes.
What is the prevailing wage for sponsored support lead jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.