Support Lead Visa Sponsorship Jobs in Maryland
Maryland's support lead market draws from a strong base of federal contractors, cybersecurity firms, and healthcare technology companies concentrated in the Baltimore-Washington corridor. Employers like Leidos, Booz Allen Hamilton, and SAIC regularly hire support leads, with sponsorship opportunities across Baltimore, Rockville, and Bethesda for qualified international candidates.
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Get Access To All JobsAt T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
This person will own technical build-out and operation of enterprise AI platform integrations — identity, connectors, and control-plane guardrails — across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), lead the AI support and enablement function — support model, user onboarding, adoption enablement, and stakeholder relationships with high-touch business groups — and serve as L3/L4 escalation for platform and connector defects.
Responsibilities
- Design, build, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations
- Implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection
- Serve as L3/L4 technical escalation for platform defects, connector failures, and model/runtime issues raised by Tier 0–2 support
- Lead the AI support model: define Tier 0–2 triage, escalation paths, SLAs, and knowledge base content, and direct support staff and vendor support relationships
- Lead user enablement: onboarding, training, office hours, and adoption guidance, and analyze support trends and user feedback to drive product and process improvements
- Own relationship management with high-touch business groups serve as trusted technical partner and escalation point, run regular check-ins, understand their workflows and data sensitivities, and proactively shape support and enablement plans to their needs
- Partner with Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate
- Own provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration
- Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements
- Evaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed
- Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation
- Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements
Qualifications
Required:
- 5+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration
- Experience leading or mentoring engineers and running a technical support or enablement function
- Proven relationship management and stakeholder communication skills, including supporting senior, high-touch business users (e.g., investment professionals)
- Hands-on experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms
- Experience integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns
- Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging
- Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design
- Experience with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms
- Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts
- Comfortable operating as L3/L4 escalation point and partnering with vendor support teams
Preferred:
- Experience in financial services or another highly regulated industry
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to three days per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
- $110,000.00 - $188,000.00 for the location of: Maryland, Colorado, Washington and remote workers
- $121,000.00 - $207,000.00 for the location of: Washington, D.C.
- $138,000.00 - $236,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
This person will own technical build-out and operation of enterprise AI platform integrations — identity, connectors, and control-plane guardrails — across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), lead the AI support and enablement function — support model, user onboarding, adoption enablement, and stakeholder relationships with high-touch business groups — and serve as L3/L4 escalation for platform and connector defects.
Responsibilities
- Design, build, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations
- Implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection
- Serve as L3/L4 technical escalation for platform defects, connector failures, and model/runtime issues raised by Tier 0–2 support
- Lead the AI support model: define Tier 0–2 triage, escalation paths, SLAs, and knowledge base content, and direct support staff and vendor support relationships
- Lead user enablement: onboarding, training, office hours, and adoption guidance, and analyze support trends and user feedback to drive product and process improvements
- Own relationship management with high-touch business groups serve as trusted technical partner and escalation point, run regular check-ins, understand their workflows and data sensitivities, and proactively shape support and enablement plans to their needs
- Partner with Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate
- Own provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration
- Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements
- Evaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed
- Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation
- Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements
Qualifications
Required:
- 5+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration
- Experience leading or mentoring engineers and running a technical support or enablement function
- Proven relationship management and stakeholder communication skills, including supporting senior, high-touch business users (e.g., investment professionals)
- Hands-on experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms
- Experience integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns
- Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging
- Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design
- Experience with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms
- Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts
- Comfortable operating as L3/L4 escalation point and partnering with vendor support teams
Preferred:
- Experience in financial services or another highly regulated industry
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to three days per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
- $110,000.00 - $188,000.00 for the location of: Maryland, Colorado, Washington and remote workers
- $121,000.00 - $207,000.00 for the location of: Washington, D.C.
- $138,000.00 - $236,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
Support Lead Job Roles in Maryland
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Search Support Lead Jobs in MarylandSupport Lead Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for support leads in Maryland?
Federal contractors and technology firms dominate visa sponsorship for support leads in Maryland. Companies like Leidos, Booz Allen Hamilton, SAIC, Northrop Grumman, and Tenable have consistent sponsorship histories documented in Department of Labor LCA filings. Healthcare IT firms operating near Baltimore, including those supporting major hospital networks, also appear regularly in sponsorship data for support and technical lead roles.
Which visa types are most common for support lead roles in Maryland?
The H-1B visa is the most common visa category for support leads in Maryland, particularly for roles requiring a bachelor's degree in information technology, computer science, or a related field. Some employers, especially those with Canadian or Australian hires, use TN visa or E-3 visas respectively. Support leads at university-affiliated employers may occasionally access cap-exempt H-1B filings.
Which cities in Maryland have the most support lead sponsorship jobs?
The Baltimore-Washington corridor concentrates most support lead sponsorship activity in Maryland. Rockville, Bethesda, and Silver Spring in Montgomery County attract technology and biotech employers close to federal agencies. Baltimore itself has a growing cybersecurity and healthcare IT presence. Annapolis Junction and Columbia also see demand from defense and government contracting firms with active international hiring programs.
How to find support lead visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, making it straightforward to find support lead roles in Maryland without sorting through positions that won't consider international candidates. You can filter by state and job function to surface active openings from Maryland employers, including federal contractors and tech firms in the Baltimore-Washington corridor that have documented sponsorship histories.
Are there state-specific considerations for support leads seeking sponsorship in Maryland?
Maryland's concentration of federal contractors introduces a practical consideration: many roles require security clearances, which can complicate or delay sponsorship for candidates who are not yet permanent residents. Employers near the National Security Agency corridor in Fort Meade and around federal agencies in Bethesda often distinguish between cleared and non-cleared positions. Focusing on commercial technology or healthcare IT employers in Baltimore and Montgomery County tends to be more accessible for international candidates early in the sponsorship process.
What is the prevailing wage for sponsored support lead jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.