Support Lead Visa Sponsorship Jobs in Indiana
Indiana's support lead hiring spans logistics hubs in Indianapolis, manufacturing corridors in Fort Wayne, and tech-adjacent operations at companies like Salesforce, Eli Lilly, and Cummins. Employers in these sectors have established H-1B visa and TN visa sponsorship track records, making Indiana a viable destination for international candidates pursuing support lead roles.
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Get Access To All JobsINTRODUCTION
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
ROLE AND RESPONSIBILITIES
Your Role: Regional IT Tech Support Lead – North America
As the Regional IT Tech Support Lead – North America, you will be part of the TechOps team dedicated to enabling seamless operations across Elanco Headquarters, Research & Development (R&D), and Manufacturing sites. Based on-site at Elanco Global Headquarters in Indianapolis, IN, you will deliver hands-on technical support across end-user technologies, IT infrastructure, and local IT services, while coordinating Tech Support activities across North America. In this role, you will promote consistent operational standards, effective collaboration, and continuous service improvement, bridging site-based technical teams, business stakeholders, and Global IT TechOps to advance innovative and dependable IT solutions.
Your Responsibilities:
- Regional Standards & Processes: Coordinate the standardization and adoption of Tech Support operating procedures, Knowledge Articles, end-user support practices, End User Computing (EUC) management, IT Asset Management, Incident Management, operational KPIs, and training practices across North America.
- Service Quality & Continuous Improvement: Monitor regional IT service performance, operational KPIs, service-level dashboards, and end-user satisfaction. Coordinate improvement activities with site-based Tech Support teams to promote consistent, reliable, and high-quality IT services across the region.
- Regional Tech Support Coordination: Lead Tech Support personnel and facilitate day-to-day cooperation and communication among Tech Support personnel across North American sites, ensuring effective information flow, knowledge and experience sharing, alignment of support practices, and coordination of technical and customer-service skills development.
- Global & Regional IT Coordination: Serve as a primary regional point of contact for Tech Support-related requests, changes, operational communications, and coordinated activities involving Global IT TechOps, regional sites, and business stakeholders.
- IT Infrastructure & EUC Lifecycle Management: Support global, regional, and local IT infrastructure and EUC projects, technology deployments, lifecycle management (LCM), and equipment procurement. Coordinate regional execution in alignment with Global TechOps standards, while maintaining accurate technical documentation and Standard Operating Procedures (SOPs).
- Hands-On IT Technical Support: Provide deskside and end-user technical support for Indianapolis HQ and R&D, including troubleshooting, break/fix, and Install, Move, Add, and Change (IMAC) services for PCs, laptops, printers, mobile devices (including iDevices), Windows 11, Microsoft Office, Microsoft 365 (O365), Microsoft Teams, video conferencing, telephony, and audiovisual (AV) services. Support local networking, wireless connectivity, endpoint security, and infrastructure-related incidents in collaboration with specialized IT teams.
- IT Asset Management: Coordinate consistent and reliable IT Asset Management practices across North America, ensuring accurate asset inventories, equipment tracking, lifecycle records, and adherence to established global asset management procedures.
BASIC QUALIFICATIONS
What You Need to Succeed (minimum qualifications):
- Education: Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent level of experience / practical certifications.
- Required Experience: Minimum of 7 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users, with at least 3 years of experience in technical team coordination, regional IT support operations, or cross-functional IT project execution.
- Technical Skills: Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow.
- Core Competencies: Strong troubleshooting and problem-solving skills, with the ability to work independently, alongside proven ability to collaborate effectively with business partners, IT teams, and vendors.
PREFERRED QUALIFICATIONS
What will give you a competitive edge (preferred qualifications):
- Experience working within the ITIL framework and IT service management practices.
- Prior collaboration with Operational Technology teams and business stakeholders in R&D/laboratory and manufacturing environments.
- Knowledge of regulated manufacturing and laboratory processes and IT-supported systems.
ADDITIONAL INFORMATION
- Travel: Minimal travel required (<10% annually)
- Location: Global Elanco Headquarters - Indianapolis, IN - On-Site Work Environment (primary on-site location; 80/82 sites as secondary, ad hoc locations)
- Work Schedule: Standard 8-hour day shift, Monday through Friday; some on-call or on-site support may be required to support 24/7 R&D and HQ operations.
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Multiple relocation packages
- Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
- 8-week parental leave
- 9 Employee Resource Groups
- Annual bonus offering
- Flexible work arrangements
- Up to 6% 401K matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
INTRODUCTION
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
ROLE AND RESPONSIBILITIES
Your Role: Regional IT Tech Support Lead – North America
As the Regional IT Tech Support Lead – North America, you will be part of the TechOps team dedicated to enabling seamless operations across Elanco Headquarters, Research & Development (R&D), and Manufacturing sites. Based on-site at Elanco Global Headquarters in Indianapolis, IN, you will deliver hands-on technical support across end-user technologies, IT infrastructure, and local IT services, while coordinating Tech Support activities across North America. In this role, you will promote consistent operational standards, effective collaboration, and continuous service improvement, bridging site-based technical teams, business stakeholders, and Global IT TechOps to advance innovative and dependable IT solutions.
Your Responsibilities:
- Regional Standards & Processes: Coordinate the standardization and adoption of Tech Support operating procedures, Knowledge Articles, end-user support practices, End User Computing (EUC) management, IT Asset Management, Incident Management, operational KPIs, and training practices across North America.
- Service Quality & Continuous Improvement: Monitor regional IT service performance, operational KPIs, service-level dashboards, and end-user satisfaction. Coordinate improvement activities with site-based Tech Support teams to promote consistent, reliable, and high-quality IT services across the region.
- Regional Tech Support Coordination: Lead Tech Support personnel and facilitate day-to-day cooperation and communication among Tech Support personnel across North American sites, ensuring effective information flow, knowledge and experience sharing, alignment of support practices, and coordination of technical and customer-service skills development.
- Global & Regional IT Coordination: Serve as a primary regional point of contact for Tech Support-related requests, changes, operational communications, and coordinated activities involving Global IT TechOps, regional sites, and business stakeholders.
- IT Infrastructure & EUC Lifecycle Management: Support global, regional, and local IT infrastructure and EUC projects, technology deployments, lifecycle management (LCM), and equipment procurement. Coordinate regional execution in alignment with Global TechOps standards, while maintaining accurate technical documentation and Standard Operating Procedures (SOPs).
- Hands-On IT Technical Support: Provide deskside and end-user technical support for Indianapolis HQ and R&D, including troubleshooting, break/fix, and Install, Move, Add, and Change (IMAC) services for PCs, laptops, printers, mobile devices (including iDevices), Windows 11, Microsoft Office, Microsoft 365 (O365), Microsoft Teams, video conferencing, telephony, and audiovisual (AV) services. Support local networking, wireless connectivity, endpoint security, and infrastructure-related incidents in collaboration with specialized IT teams.
- IT Asset Management: Coordinate consistent and reliable IT Asset Management practices across North America, ensuring accurate asset inventories, equipment tracking, lifecycle records, and adherence to established global asset management procedures.
BASIC QUALIFICATIONS
What You Need to Succeed (minimum qualifications):
- Education: Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent level of experience / practical certifications.
- Required Experience: Minimum of 7 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users, with at least 3 years of experience in technical team coordination, regional IT support operations, or cross-functional IT project execution.
- Technical Skills: Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow.
- Core Competencies: Strong troubleshooting and problem-solving skills, with the ability to work independently, alongside proven ability to collaborate effectively with business partners, IT teams, and vendors.
PREFERRED QUALIFICATIONS
What will give you a competitive edge (preferred qualifications):
- Experience working within the ITIL framework and IT service management practices.
- Prior collaboration with Operational Technology teams and business stakeholders in R&D/laboratory and manufacturing environments.
- Knowledge of regulated manufacturing and laboratory processes and IT-supported systems.
ADDITIONAL INFORMATION
- Travel: Minimal travel required (<10% annually)
- Location: Global Elanco Headquarters - Indianapolis, IN - On-Site Work Environment (primary on-site location; 80/82 sites as secondary, ad hoc locations)
- Work Schedule: Standard 8-hour day shift, Monday through Friday; some on-call or on-site support may be required to support 24/7 R&D and HQ operations.
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Multiple relocation packages
- Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
- 8-week parental leave
- 9 Employee Resource Groups
- Annual bonus offering
- Flexible work arrangements
- Up to 6% 401K matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
Support Lead Job Roles in Indiana
See all Support Lead Jobs in Indiana
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Search Support Lead Jobs in IndianaSupport Lead Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for support leads in Indiana?
Indianapolis-based employers with documented H-1B sponsorship histories in support and operations roles include Eli Lilly, Salesforce (Indianapolis office), Cummins, and Anthem (now Elevance Health). Larger logistics and tech firms operating in Indiana tend to have established immigration programs, making them more likely to sponsor support lead roles than smaller regional employers.
Which visa types are most common for support lead roles in Indiana?
The H-1B is the most common visa for support lead positions in Indiana, particularly where the role requires a specialized degree in business, information systems, or a related field. Canadian and Mexican nationals may qualify for TN status if the role maps to an eligible USMCA occupation. Australian citizens can explore the E-3 visa as an alternative to the H-1B lottery.
Which cities in Indiana have the most support lead sponsorship jobs?
Indianapolis concentrates the majority of support lead sponsorship opportunities in Indiana, driven by its corporate headquarters, healthcare sector, and growing tech presence. Fort Wayne and Bloomington also have relevant employers, with Bloomington's proximity to Indiana University supporting some university-affiliated sponsorships. Indianapolis remains the strongest market for international candidates targeting support lead roles.
How to find support lead visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, letting you search support lead roles in Indiana without manually screening each employer. This matters because not every company that posts a support lead opening is willing to sponsor, and Migrate Mate surfaces those that are. Filtering by Indiana and the support lead category gives you a focused, relevant list.
Are there any Indiana-specific considerations for support lead sponsorship candidates?
Indiana's prevailing wage determinations for support lead roles are set by the Department of Labor based on the Indianapolis or relevant metropolitan area, and employers must certify wages meet that threshold before filing an H-1B petition. Indiana University and Purdue University also produce a pipeline of international graduates who often target support-adjacent roles, meaning competition in Indianapolis can be meaningful for entry-level sponsorship positions.
What is the prevailing wage for sponsored support lead jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.