Professional Services Consultant Visa Sponsorship Jobs in Delaware
Delaware's professional services consultant roles are concentrated around Wilmington, the state's corporate and financial hub, with major employers like DuPont, Deloitte, and large financial institutions regularly seeking specialized consulting talent. The state's dense corporate presence, particularly in financial services and life sciences, creates steady demand for consultants who require visa sponsorship.
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Responds to non-regulatory complaints from various channels including written and email correspondence for mortgage servicing, originations and consumer lending products on behalf of M&T Bank or investors. Responds to inquiries of a more complex nature that have escalated out of the contact center for resolution. Fully resolves the complaints and inquiries by discussing resolution via the phone or creating unique written communications to ensure full satisfaction within set service levels.
Primary Responsibilities:
- Investigate and resolve problem situations and complaints with accurate information, utilizing judgement, operational and technical knowledge.
- Research and identify root cause problem causation and work with various levels of leadership to establish a process to mitigate future occurrences.
- Exercise decision making based on extensive product, systems policy and operational knowledge leveraging resources only when needed.
- Complete all activities in a manner compliant with applicable laws and regulations, such as RESPA (Real Estate Settlement Procedures Act), FDCPA (Fair Debt Collection Practices Act) and other applicable mortgage and consumer lending servicing regulations.
- Create written communications to customers.
- Complete quality control of offshore vendors who are processing work on behalf of the Bank.
- Maintain proficiency in use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines.
- Review and draft related procedures as requested.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
The position works under minimal supervision and adheres to metrics and service level agreements.
Education and Experience Required:
Associate's degree and a minimum of 1 year customer service experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or customer service experience, including a minimum of 3 years’ customer service experience.
Proven customer service experience.
Proficiency with personal computers as well as pertinent spreadsheet and word processing software.
Strong verbal and written communication skills.
Strong problem-solving skills.
Education and Experience Preferred:
Bachelor’s degree.
Mortgage Servicing experience.
Knowledge of RESPA requirements.
Compensation:
The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location:
Millsboro, Delaware, United States of America.
Overview:
Responds to non-regulatory complaints from various channels including written and email correspondence for mortgage servicing, originations and consumer lending products on behalf of M&T Bank or investors. Responds to inquiries of a more complex nature that have escalated out of the contact center for resolution. Fully resolves the complaints and inquiries by discussing resolution via the phone or creating unique written communications to ensure full satisfaction within set service levels.
Primary Responsibilities:
- Investigate and resolve problem situations and complaints with accurate information, utilizing judgement, operational and technical knowledge.
- Research and identify root cause problem causation and work with various levels of leadership to establish a process to mitigate future occurrences.
- Exercise decision making based on extensive product, systems policy and operational knowledge leveraging resources only when needed.
- Complete all activities in a manner compliant with applicable laws and regulations, such as RESPA (Real Estate Settlement Procedures Act), FDCPA (Fair Debt Collection Practices Act) and other applicable mortgage and consumer lending servicing regulations.
- Create written communications to customers.
- Complete quality control of offshore vendors who are processing work on behalf of the Bank.
- Maintain proficiency in use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines.
- Review and draft related procedures as requested.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
The position works under minimal supervision and adheres to metrics and service level agreements.
Education and Experience Required:
Associate's degree and a minimum of 1 year customer service experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or customer service experience, including a minimum of 3 years’ customer service experience.
Proven customer service experience.
Proficiency with personal computers as well as pertinent spreadsheet and word processing software.
Strong verbal and written communication skills.
Strong problem-solving skills.
Education and Experience Preferred:
Bachelor’s degree.
Mortgage Servicing experience.
Knowledge of RESPA requirements.
Compensation:
The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location:
Millsboro, Delaware, United States of America.
Professional Services Consultant Job Roles in Delaware
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Search Professional Services Consultant Jobs in DelawareProfessional Services Consultant Jobs in Delaware: Frequently Asked Questions
Which companies in Delaware sponsor visas for professional services consultants?
Delaware's largest visa sponsors for professional services consultant roles include global consulting and professional services firms with Wilmington offices, major financial institutions headquartered in the state, and life sciences companies descended from the DuPont legacy. Consulting arms of firms like Deloitte, KPMG, and Accenture, which maintain Delaware presences, have historically filed H-1B visa petitions for consulting roles requiring specialized expertise.
Which visa types are most common for professional services consultant roles in Delaware?
The H-1B visa is the most common pathway for professional services consultants in Delaware, given that most consulting roles require at least a bachelor's degree in a specific field, meeting the specialty occupation standard. The L-1B visa is also used when consultants transfer from a foreign affiliated office to a Delaware-based employer. TN visas apply to Canadian and Mexican nationals in qualifying management consultant roles.
Which cities in Delaware have the most professional services consultant sponsorship jobs?
Wilmington accounts for the overwhelming majority of professional services consultant sponsorship opportunities in Delaware. As the state's corporate center, it hosts the headquarters or major offices of financial services firms, law firms, and consulting practices. Newark, home to the University of Delaware, sees some consulting activity tied to research and technology commercialization, but Wilmington is the primary hiring market by a significant margin.
How to find professional services consultant visa sponsorship jobs in Delaware?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify professional services consultant roles in Delaware where employers are actively open to sponsoring. Rather than sifting through general job postings, you can search by role and state on Migrate Mate to surface positions from Delaware-based employers who have indicated sponsorship willingness, saving significant time in your search.
Are there any state-specific considerations for professional services consultants seeking sponsorship in Delaware?
Delaware's incorporation-friendly legal environment means a disproportionate share of U.S. corporations are legally domiciled here, which supports a steady base of consulting demand. However, actual headcount is concentrated in Wilmington rather than spread across the state. Employers sponsoring professional services consultants must meet Department of Labor prevailing wage requirements for the Wilmington metropolitan area, which reflects the region's competitive professional services market.
What is the prevailing wage for sponsored professional services consultant jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.