Customer Support Engineer Visa Sponsorship Jobs in Florida
Florida's customer support engineer market spans Miami's fintech and e-commerce companies, Tampa's growing SaaS sector, and Orlando's tech and hospitality-technology firms. Employers like Chewy, Ultimate Kronos Group, and Citrix have sponsored engineers in technical support roles across the state, making Florida a practical target for international candidates seeking visa sponsorship.
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Get Access To All JobsINTRODUCTION
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.
At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
- And so much more
Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.
DESCRIPTION:
Responsible for: Validating patients identity to comply with HIPAA Regulations. Analysis of patient balances. Detail review of services billed. Validating correct patient/insurance and demographic information. Identifying customers concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible to answer all incoming calls from patients, attorneys, Internal and External customers for all BSHF facilities. Knowledge of the Managed Care Contracts in order to submit contractual adjustments on accounts as necessary. Utilizes available system resources to resolve patient issues promptly. Responsible to process, document and work all incoming patient mail within a 7-10 day window. Estimated pay range for this position is $20.42 - $25.93 / hour depending on experience.
MINIMUM QUALIFICATIONS
Degrees:
- High School, Cert, GED, Trn, Exper.
Additional Qualifications:
- 4 years Customer Service experience in a healthcare setting in a call center environment a preferred.
- Working knowledge and understanding of medical terminology, and Revenue Codes.
- Knowledge of Microsoft systems, Word, Excel, PowerPoint, Detail oriented, problem solver, good math, writing, and interpersonal skills required.
- Bilingual (preferred) Must be able to deal with difficult callers in a high call volume setting.
- Ability to multi-task and work under pressure to meet stringent deadlines.
- Knowledgeable in a healthcare setting arena.
Minimum Required Experience: 4 Years
EOE, including disability/vets
INTRODUCTION
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.
At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
- And so much more
Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.
DESCRIPTION:
Responsible for: Validating patients identity to comply with HIPAA Regulations. Analysis of patient balances. Detail review of services billed. Validating correct patient/insurance and demographic information. Identifying customers concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible to answer all incoming calls from patients, attorneys, Internal and External customers for all BSHF facilities. Knowledge of the Managed Care Contracts in order to submit contractual adjustments on accounts as necessary. Utilizes available system resources to resolve patient issues promptly. Responsible to process, document and work all incoming patient mail within a 7-10 day window. Estimated pay range for this position is $20.42 - $25.93 / hour depending on experience.
MINIMUM QUALIFICATIONS
Degrees:
- High School, Cert, GED, Trn, Exper.
Additional Qualifications:
- 4 years Customer Service experience in a healthcare setting in a call center environment a preferred.
- Working knowledge and understanding of medical terminology, and Revenue Codes.
- Knowledge of Microsoft systems, Word, Excel, PowerPoint, Detail oriented, problem solver, good math, writing, and interpersonal skills required.
- Bilingual (preferred) Must be able to deal with difficult callers in a high call volume setting.
- Ability to multi-task and work under pressure to meet stringent deadlines.
- Knowledgeable in a healthcare setting arena.
Minimum Required Experience: 4 Years
EOE, including disability/vets
Customer Support Engineer Job Roles in Florida
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Search Customer Support Engineer Jobs in FloridaCustomer Support Engineer Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Florida?
Florida-based technology employers with a track record of H-1B visa sponsorship for technical support roles include Chewy (headquartered in Dania Beach), Ultimate Kronos Group (UKG) in Weston, Citrix in Fort Lauderdale, and various fintech firms concentrated in Miami. Larger enterprise software and cloud companies with Florida offices are generally more likely to sponsor than small regional businesses, given the administrative overhead involved in filing petitions.
Which visa types are most common for customer support engineer roles in Florida?
The H-1B is the most common visa for customer support engineers in Florida, provided the role requires a specialized bachelor's degree in a technical field such as computer science or information systems. Some candidates enter on F-1 OPT or STEM OPT extensions before transitioning to H-1B sponsorship. TN visas are available for Canadian and Mexican nationals in qualifying engineering or computer-related occupations. The right category depends on your nationality, degree, and the specific responsibilities of the role.
Which cities in Florida have the most customer support engineer sponsorship jobs?
Miami leads Florida for technical support engineering opportunities, driven by its fintech, e-commerce, and Latin American regional headquarters concentration. Tampa and St. Petersburg have a growing SaaS and cybersecurity cluster with active hiring. Fort Lauderdale and Boca Raton host several established enterprise software companies. Orlando sees demand from hospitality-technology and simulation firms. Remote-friendly employers headquartered in these cities sometimes extend sponsorship to candidates residing elsewhere in the state.
How to find customer support engineer visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer support engineer roles in Florida without manually screening each posting for sponsorship intent. The platform surfaces positions from employers that have filed H-1B or other work visa petitions, which is a reliable indicator of sponsorship willingness. Filtering by state and role on Migrate Mate narrows results to Florida-based openings relevant to your background.
Are there state-specific factors that affect visa sponsorship for customer support engineers in Florida?
Florida has no state income tax, which affects prevailing wage comparisons since the Department of Labor's wage determinations are based on the Orlando, Miami, or Tampa metropolitan areas depending on the work location. Florida universities such as the University of Florida, University of Miami, and University of South Florida produce engineering graduates who enter the local OPT pipeline, meaning some Florida employers are already familiar with early-career visa sponsorship processes for technical support positions.
What is the prevailing wage for sponsored customer support engineer jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.