Customer Support Engineer Visa Sponsorship Jobs in Florida
Florida's customer support engineer market spans Miami's fintech and e-commerce companies, Tampa's growing SaaS sector, and Orlando's tech and hospitality-technology firms. Employers like Chewy, Ultimate Kronos Group, and Citrix have sponsored engineers in technical support roles across the state, making Florida a practical target for international candidates seeking visa sponsorship.
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Get Access To All JobsMust Have Technical/Functional Skills
- 5 years of experience with LINUX and Windows Operating Systems
- 5 years of experience with C, Java & Oracle Database
- SQL, shell scripting, ability to read and interpret logs & debug files
- Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.
- System configuration and Hands on Experience in GitHub and ClearCase
- 5 years experience on Realtime or Mission Critical Systems
- Must have experience in picking up and installing fixes on live customer systems
- Proven track record of problem analysis, identification and resolution
- Strong troubleshooting & debugging skills
- Good communication skills (verbal and written)
- MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
- Reliance (Formerly known as XA/21) experience
- Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Roles & Responsibilities
- The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on Reliance product.
- Responsible for addressing customer issues and concerns with power systems
Generic Managerial Skills, If any
- Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
- Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
- Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue.
- Mentors staff in troubleshooting and analysis methods
- Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
- Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
- Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
- Own and manage personal caseload and perform case follow-up.
- Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.
- Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls. Ability to travel to customer sites.
Base Salary Range: $130,000 - $200,000 per annum
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Cocoa, FL
Job Function
TECHNOLOGY
Role
Senior Engineer
Job Id
403708
Desired Skills
Powershell
Salary Range
$130,000-$200,000 a year
Desired Candidate Profile
Qualifications: BACHELOR OF COMPUTER SCIENCE
Must Have Technical/Functional Skills
- 5 years of experience with LINUX and Windows Operating Systems
- 5 years of experience with C, Java & Oracle Database
- SQL, shell scripting, ability to read and interpret logs & debug files
- Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.
- System configuration and Hands on Experience in GitHub and ClearCase
- 5 years experience on Realtime or Mission Critical Systems
- Must have experience in picking up and installing fixes on live customer systems
- Proven track record of problem analysis, identification and resolution
- Strong troubleshooting & debugging skills
- Good communication skills (verbal and written)
- MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
- Reliance (Formerly known as XA/21) experience
- Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Roles & Responsibilities
- The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on Reliance product.
- Responsible for addressing customer issues and concerns with power systems
Generic Managerial Skills, If any
- Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
- Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
- Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue.
- Mentors staff in troubleshooting and analysis methods
- Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
- Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
- Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
- Own and manage personal caseload and perform case follow-up.
- Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.
- Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls. Ability to travel to customer sites.
Base Salary Range: $130,000 - $200,000 per annum
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Cocoa, FL
Job Function
TECHNOLOGY
Role
Senior Engineer
Job Id
403708
Desired Skills
Powershell
Salary Range
$130,000-$200,000 a year
Desired Candidate Profile
Qualifications: BACHELOR OF COMPUTER SCIENCE
Customer Support Engineer Job Roles in Florida
See all 62+ Customer Support Engineer Jobs in Florida
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Search Customer Support Engineer Jobs in FloridaCustomer Support Engineer Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Florida?
Florida-based technology employers with a track record of H-1B sponsorship for technical support roles include Chewy (headquartered in Dania Beach), Ultimate Kronos Group (UKG) in Weston, Citrix in Fort Lauderdale, and various fintech firms concentrated in Miami. Larger enterprise software and cloud companies with Florida offices are generally more likely to sponsor than small regional businesses, given the administrative overhead involved in filing petitions.
Which visa types are most common for customer support engineer roles in Florida?
The H-1B is the most common visa for customer support engineers in Florida, provided the role requires a specialized bachelor's degree in a technical field such as computer science or information systems. Some candidates enter on F-1 OPT or STEM OPT extensions before transitioning to H-1B sponsorship. TN visas are available for Canadian and Mexican nationals in qualifying engineering or computer-related occupations. The right category depends on your nationality, degree, and the specific responsibilities of the role.
Which cities in Florida have the most customer support engineer sponsorship jobs?
Miami leads Florida for technical support engineering opportunities, driven by its fintech, e-commerce, and Latin American regional headquarters concentration. Tampa and St. Petersburg have a growing SaaS and cybersecurity cluster with active hiring. Fort Lauderdale and Boca Raton host several established enterprise software companies. Orlando sees demand from hospitality-technology and simulation firms. Remote-friendly employers headquartered in these cities sometimes extend sponsorship to candidates residing elsewhere in the state.
How to find customer support engineer visa sponsorship jobs in Florida?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer support engineer roles in Florida without manually screening each posting for sponsorship intent. The platform surfaces positions from employers that have filed H-1B or other work visa petitions, which is a reliable indicator of sponsorship willingness. Filtering by state and role on Migrate Mate narrows results to Florida-based openings relevant to your background.
Are there state-specific factors that affect visa sponsorship for customer support engineers in Florida?
Florida has no state income tax, which affects prevailing wage comparisons since the Department of Labor's wage determinations are based on the Orlando, Miami, or Tampa metropolitan areas depending on the work location. Florida universities such as the University of Florida, University of Miami, and University of South Florida produce engineering graduates who enter the local OPT pipeline, meaning some Florida employers are already familiar with early-career visa sponsorship processes for technical support positions.
What is the prevailing wage for sponsored customer support engineer jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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