Customer Support Engineer Visa Sponsorship Jobs in Indiana
Indiana's customer support engineer jobs are concentrated in Indianapolis, with growing demand from tech-adjacent firms, SaaS companies, and manufacturing software providers in the region. Employers like Salesforce, Genesys, and various fintech startups in the Indianapolis metro regularly hire for technical support engineering roles that qualify for visa sponsorship.
See All Customer Support Engineer JobsOverview
Showing 5 of 37+ Customer Support Engineer Jobs in Indiana with Visa Sponsorship jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 37+ Customer Support Engineer Jobs in Indiana with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Engineer Jobs in Indiana with Visa Sponsorship.
Get Access To All JobsAbout the Company
Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery. If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.
About the Role
As an Implementation Engineer / Technician, you will be responsible for bringing Gather AI drones and technology to supply chain industry clients. You will lead visits to client sites to automate their inventory management through the use of drones. This role involves preparation for deployments and continued customer support for our customers, including ticket management and issue troubleshooting. You will coordinate with the Development team to ensure that each drone deployment is smooth and streamlined. The Implementation Engineer / Technician indirectly or directly handles every aspect of the implementation including warehouse mapping, drone calibration and testing, documentation, client training, and continued support. In this position, you are the face of the company and you ensure that the client is happy with our product and the support we provide.
Responsibilities
- Lead visits to client sites to automate inventory management through drones.
- Prepare for deployments and provide continued customer support.
- Manage tickets and troubleshoot issues.
- Coordinate with the Development team for smooth drone deployments.
- Handle warehouse mapping, drone calibration and testing, documentation, and client training.
Qualifications
- BS in Computer Science/Engineering, Mechanical Engineering or related field
- OR AS in Computer Science/Engineering, Mechanical Engineering or related field and 2 years in a technician or technically focused, customer facing role
- OR 4+ years in a technician or technically focused, customer facing role
Required Skills
- Excellent documentation, communication, and collaboration skills
- Thorough understanding of Excel/Google Sheets
- Ability to travel ~60% of time including some weekends (valid driver's license)
- COVID-19 vaccination or valid medical exemption
Preferred Skills
- Understanding of Euler angles and vectors in 3-D space
- Hands-on building/fabricating experience [cart hardware, drone hardware, machine usage (laser cutter, drills, etc.)]
- 1+ years with enterprise-grade ticketing systems (eg Jira, Asana, Notion)
- Small team experience
- Drone flying experience
- Forklift certified
- Experience teaching
- Experience managing a team
- Warehouse or Inventory Control Familiarity
Pay range and compensation package
$40-45/hour
Opportunity for hands-on experience in cutting-edge technology
Potential for growth within the organization
If this sounds like a good fit we'd love to meet you. Robotics is the future and we're leading the charge with our software-only business model. Come help us change the world!
About the Company
Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery. If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.
About the Role
As an Implementation Engineer / Technician, you will be responsible for bringing Gather AI drones and technology to supply chain industry clients. You will lead visits to client sites to automate their inventory management through the use of drones. This role involves preparation for deployments and continued customer support for our customers, including ticket management and issue troubleshooting. You will coordinate with the Development team to ensure that each drone deployment is smooth and streamlined. The Implementation Engineer / Technician indirectly or directly handles every aspect of the implementation including warehouse mapping, drone calibration and testing, documentation, client training, and continued support. In this position, you are the face of the company and you ensure that the client is happy with our product and the support we provide.
Responsibilities
- Lead visits to client sites to automate inventory management through drones.
- Prepare for deployments and provide continued customer support.
- Manage tickets and troubleshoot issues.
- Coordinate with the Development team for smooth drone deployments.
- Handle warehouse mapping, drone calibration and testing, documentation, and client training.
Qualifications
- BS in Computer Science/Engineering, Mechanical Engineering or related field
- OR AS in Computer Science/Engineering, Mechanical Engineering or related field and 2 years in a technician or technically focused, customer facing role
- OR 4+ years in a technician or technically focused, customer facing role
Required Skills
- Excellent documentation, communication, and collaboration skills
- Thorough understanding of Excel/Google Sheets
- Ability to travel ~60% of time including some weekends (valid driver's license)
- COVID-19 vaccination or valid medical exemption
Preferred Skills
- Understanding of Euler angles and vectors in 3-D space
- Hands-on building/fabricating experience [cart hardware, drone hardware, machine usage (laser cutter, drills, etc.)]
- 1+ years with enterprise-grade ticketing systems (eg Jira, Asana, Notion)
- Small team experience
- Drone flying experience
- Forklift certified
- Experience teaching
- Experience managing a team
- Warehouse or Inventory Control Familiarity
Pay range and compensation package
$40-45/hour
Opportunity for hands-on experience in cutting-edge technology
Potential for growth within the organization
If this sounds like a good fit we'd love to meet you. Robotics is the future and we're leading the charge with our software-only business model. Come help us change the world!
Customer Support Engineer Job Roles in Indiana
See all 37+ Customer Support Engineer Jobs in Indiana
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Support Engineer Jobs in IndianaCustomer Support Engineer Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Indiana?
Indianapolis-based employers in SaaS, cloud infrastructure, and manufacturing technology are the most active sponsors for customer support engineers in Indiana. Companies like Genesys, which maintains a significant presence in Indiana, along with Salesforce and various enterprise software firms operating in the Indianapolis metro, have filed H-1B Labor Condition Applications for technical support roles. Larger employers with established HR and legal teams are generally more equipped to manage sponsorship.
Which visa types are most common for customer support engineers in Indiana?
The H-1B is the most common visa category for customer support engineers in Indiana, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field, such as computer science or information systems. Candidates already holding OPT or STEM OPT through Indiana universities like Purdue or IU may also work before transitioning to employer-sponsored status. The TN visa is an option for Canadian and Mexican nationals in qualifying technical roles.
Which cities in Indiana have the most customer support engineer sponsorship jobs?
Indianapolis accounts for the large majority of customer support engineer sponsorship opportunities in Indiana, given its concentration of technology companies, corporate headquarters, and SaaS vendors. Carmel and Fishers, both Indianapolis suburbs with growing tech corridors, also have relevant employers. Fort Wayne and Bloomington see smaller but consistent hiring activity, often tied to manufacturing software firms and university-adjacent technology companies respectively.
How to find customer support engineer visa sponsorship jobs in Indiana?
Migrate Mate is built specifically for international candidates seeking visa sponsorship roles, and filters customer support engineer jobs by state so you can target Indiana employers directly. Because sponsorship availability is not always advertised clearly in standard job postings, using a platform like Migrate Mate that surfaces verified sponsoring employers saves significant time. Focus on Indianapolis-area companies in SaaS, cloud services, and enterprise software, where technical support engineering roles with sponsorship are most commonly posted.
Are there state-specific considerations for customer support engineer roles and visa sponsorship in Indiana?
Indiana does not impose state-level visa requirements, but employers must meet the federal prevailing wage standard set by the Department of Labor when filing an H-1B Labor Condition Application. Indiana's cost of living is lower than coastal tech hubs, which can affect prevailing wage determinations for the Indianapolis metro versus cities like San Francisco. Purdue University and Indiana University both produce strong pipelines of international graduates in computer science and engineering who pursue customer support engineering roles locally.
What is the prevailing wage for sponsored customer support engineer jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which customer support engineer employers are hiring and sponsoring visas in Indiana right now.
Search Customer Support Engineer Jobs in Indiana