Customer Support Engineer Visa Sponsorship Jobs in Indiana

WELCOME TO INDIANAPOLIS PUBLIC SCHOOLS!

At IPS, we believe in the transformative power of education. We work collectively every day to prepare our students for success in the classroom and in life by providing equitable, high-quality educational experiences across our family of schools. IPS is a place to make an impact, grow your career, and ensure every student has access to a high-quality education, all while earning a good living in a district on the move. While the work is challenging, it is deeply meaningful and impactful. We seek innovators and trailblazers who bring varying experiences and expertise and share our belief that every child deserves access to an exceptional education. As part of TeamIPS, you’ll create lasting connections, find a sense of belonging, and feel supported to make a meaningful difference in students’ lives.

In return, no matter your role here, we expect a commitment to excellence and accountability. You’ll be held to high standards. Resilience and passion are key—you must be adaptable, handling adversity with flexibility while putting students at the heart of everything you do. Ethical conduct, clear communication, and mutual respect are fundamental. Being a dependable, collaborative team player who builds meaningful relationships is essential.

Together, we are Proving What’s Possible by building a community where everyone belongs and each student has the opportunity to fulfill their potential.

A Career in IPS Offers…

Purpose and Impact:

• Essential Contributions: In every non-teaching and non-leadership role, your work directly supports the success of IPS students and schools. Whether you’re maintaining facilities, providing student services, or managing administrative operations, you play a key part in ensuring an equitable and high-quality educational environment.
• Belonging and Community: IPS is a place where every employee is valued. You’ll join a supportive community that promotes respect, teamwork, and a shared commitment to serving students and families.

Professional and Personal Growth:

• Training and Development Opportunities: IPS offers a variety of training programs to help staff build new skills and grow professionally. This includes access to development opportunities for administrative, technical, and operational roles, as well as pathways to becoming a certified teacher.
• Skill Enhancement: Whether you’re new to your role or seeking to deepen your expertise, IPS provides resources and support for continuous improvement.

Comprehensive Compensation and Benefits:

• Fair Compensation: IPS ensures competitive wages and regularly reviews pay structures to maintain equity.
• Extensive Benefits Package: Employees enjoy comprehensive health coverage, dental and vision plans, life insurance, disability insurance, and retirement plans. Additional financial benefits include flexible spending accounts and eligibility for federal loan forgiveness programs.

Work-Life Balance and Well-being:

• Generous Leave Policies: IPS offers vacation, personal, and sick leave, along with paid holidays. Twelve-month employees benefit from floating holidays, and unused personal leave rolls into the sick leave balance.
• Wellness Programs: IPS prioritizes staff well-being with access to wellness initiatives, including health screenings and an employee assistance program for confidential support and counseling.

What We Expect:

• Professionalism and Reliability: Every role at IPS is vital to the district’s success. We expect staff to demonstrate professionalism, dependability, and a commitment to providing excellent service to students, educators, and families.
• Collaboration and Communication: IPS values teamwork. Working collaboratively with your colleagues ensures a supportive environment for all. Clear communication and mutual respect are key to maintaining this culture.
• Flexibility and Problem-Solving: As a large, dynamic district, IPS needs staff who are adaptable and proactive in solving problems to meet the ever-changing needs of students and schools.

JOIN US!

Indianapolis Public Schools is more than a workplace; it’s a community where purpose, impact, and belonging come together to help Prove What’s Possible – in your career and in your school. If you’re ready to embrace challenges, strive for excellence, and make a meaningful impact, IPS is the place for you.

TITLE: Asset Administrator / Device Support Engineer

SUMMARY OF OPPORTUNITY:

This position is responsible for coordinating and administering break-fix solutions for digital devices, organizing stock, and utilizing asset systems to track these devices. This position will be required to follow procedures that promote accurate inventory of digital devices. This person will utilize one or more of our Mobile Device Management (MDM) environments for imaging and troubleshooting. They may also be responsible for providing on-site support, diagnostics and repairs on staff and student digital devices, peripherals, and software applications as well as assisting in troubleshooting network related issues when needed.

WHAT YOU’LL DO:

The following outlines what your core duties and responsibilities will be for this position and provides a sample overview of what your day-to-day may look like.

Core Duties and Responsibilities

• Focused responsibility administering our asset management system for Digital Strategy and support other departments who utilize it

• Work with a mobile device vendor to resolve issues with service or billing, escalating as needed.

• Manipulate data within an inventory system to provide accurate inventory that can be used for reporting and projection of future needs

• Troubleshoot, install, repair, and maintain all supported digital devices

• Utilize a ticketing system or other methods to communicate with users and attend to and resolve technical issues or questions for Device Manager and cellular support

• Field visits for auditing and support of the Device Manager Program

• Assist Digital Device Support team as needed with project-based work

“Day In the Life” Overview

On a regular day, as the Asset Administrator / Device Support Engineer, you might:

• Field, resolve, or redistribute all work orders related to the student 1:1 program and cellular requests.

• Process and publish inventory reporting to verify and maintain standards of devices across the district

• Supplement the Asset Manager in warranty returns and maintaining/organizing device and part inventory at Digital Device Services central location

• Work on an ongoing project with the Manager of Digital Device Services and MDM team to streamline the process on how devices are sent out and moved back into inventory from warranty repair.

WHAT YOU’LL BRING: SKILLS AND MINDSETS

As an ideal candidate for this role, you will be able to achieve the following:

• Perform each of the above essential duties satisfactorily

• Contribute heavily to the overall design and implementation of device management procedures within the district

• Ability to manage and prioritize multiple tasks effectively and efficiently

• Work effectively independently and within a team setting

• Create and maintain effective working relationships with both co-workers and customers

EDUCATION, CERTIFICATION, AND LICENSURE REQUIREMENTS

• Associates degree (A. S.) in Computer Science, Information Systems, or a related field OR equivalent combination of education and experience.

• Minimum of 3 years of experience providing client-side and/or break-fix support of personal computers or cellular devices.

• Preferred: 2+ years experience managing assets and asset management systems for a medium to large sized business

• Considerable general knowledge of computers and computer-based systems across all platforms, including the use of Microsoft Office 365 and Google Workspace

FLSA CLASSIFICATION:

Non-Exempt

ELIGIBILITY FOR REMOTE WORK:

Most work is expected to be done on-site however hybrid remote work is allowed when possible.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and walk; use hands to manipulate, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee will need to be able to legally operate a motor vehicle safely and responsibly.

EEOC STATEMENT:

Indianapolis Public Schools, in accordance with its nondiscrimination policies, will not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, homelessness or any other legally recognized protected basis under federal, state or local laws, regulations, or ordinances. Indianapolis Public Schools does not tolerate any form of retaliation or bias-based intimidation, threat, or harassment that demeans individuals’ dignity or interferes with their ability to learn or work.

DISCLAIMER:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the above representative duties, knowledge, and skills. This job description is illustrative only and is not a comprehensive list of all essential functions and duties performed by the occupant of this position. Factors such as regular and punctual attendance are not routinely listed in job descriptions but are an essential function.