Customer Support Engineer Visa Sponsorship Jobs in North Carolina
Customer support engineer roles in North Carolina are concentrated in the Research Triangle, where companies like Lenovo, Cisco, and Red Hat maintain large technical operations. Charlotte's growing financial technology sector adds further demand. International candidates seeking visa sponsorship will find the most opportunities in Raleigh, Durham, and Charlotte, where established tech employers regularly hire for these positions.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #LI-onsite
This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.
You will be mainly accountable for:
- Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
- Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
- Tracks regular sales performance against the target and shares insights with the management.
Qualifications for the role
- High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
- Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
- Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
- SAP experience required.
- Salesforce experience preferred.
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
- Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #LI-onsite
This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.
You will be mainly accountable for:
- Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
- Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
- Tracks regular sales performance against the target and shares insights with the management.
Qualifications for the role
- High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
- Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
- Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
- SAP experience required.
- Salesforce experience preferred.
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
- Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Customer Support Engineer Job Roles in North Carolina
See all Customer Support Engineer Jobs in North Carolina
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Search Customer Support Engineer Jobs in North CarolinaCustomer Support Engineer Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in North Carolina?
Companies with a history of sponsoring work visas for technical support roles in North Carolina include Lenovo (headquartered in Morrisville), Cisco, Red Hat, IBM, and SAS Institute. Charlotte-based financial technology firms and cloud software companies in the Research Triangle also appear in Department of Labor disclosure data for H-1B visa sponsorship in support engineering positions.
Which visa types are most common for customer support engineer roles in North Carolina?
The H-1B is the most common visa category for customer support engineers in North Carolina, provided the role requires a bachelor's degree or higher in a specific technical field such as computer science or information systems. Australian citizens may also be eligible for the E-3 visa. Candidates already holding OPT or STEM OPT authorization are frequently hired while employers initiate H-1B sponsorship.
Which cities in North Carolina have the most customer support engineer sponsorship jobs?
Raleigh and Durham, together forming the core of the Research Triangle, account for the largest share of customer support engineer sponsorship activity in North Carolina. The concentration of enterprise software, cloud, and hardware companies in that corridor drives consistent demand. Charlotte is a secondary hub, particularly for support engineering roles tied to fintech and banking infrastructure platforms.
How to find customer support engineer visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer support engineer openings in North Carolina without sorting through roles that don't offer sponsorship. You can filter by state and job category to surface relevant positions at Research Triangle tech companies and Charlotte-based employers that have a demonstrated track record of sponsoring international candidates.
Are there any state-specific considerations for customer support engineers seeking sponsorship in North Carolina?
North Carolina's Research Triangle Park ecosystem includes a strong university pipeline from NC State, UNC Chapel Hill, and Duke, which means employers in the area are experienced working with international candidates on OPT and H-1B transitions. Prevailing wage requirements for customer support engineer roles are set at the federal level by the Department of Labor based on the specific location and job duties, so the Raleigh-Durham metro and Charlotte have their own wage determinations that employers must meet.
What is the prevailing wage for sponsored customer support engineer jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.