Customer Support Engineer Visa Sponsorship Jobs in Nevada
Customer support engineer jobs in Nevada are concentrated in Las Vegas, where gaming technology companies like Aristocrat and Everi, alongside hospitality-tech firms, regularly hire internationally. Reno's growing tech corridor adds further opportunity. Employers in this state do sponsor H-1B and TN visas for qualified candidates with technical support backgrounds.
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Get Access To All JobsINTRODUCTION
Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.
POSITION OVERVIEW
We are currently seeking an experienced Gaming Sales Engineer to join our Sales Engineering team. The successful candidate will work with customers to create and present Agilysys F&B solutions that translate software features into business benefits, solve customer needs, and maximize value for the customer. A familiarity with InfoGenesis POS is required. The Gaming Sales Engineer will help drive our mission of delivering top-notch F&B solutions that address our customers' needs and contribute to our growth and success as a company.
Your duties will include:
- Product Demonstrations & Presentations
- Pre-Sales Support (Requirements Gathering, Solution Definition & RFP Responses)
- Company Promotion (Trade Shows & Conferences)
- Define the functional and technical solutions for customers in collaboration with Product Owners, including RFI/RFP technical solutions. These solutions will cover the full range of F&B solutions.
- Develop requirements documentation that clearly reflects Gaming customer needs.
- Maintain sales demo environment
REQUIREMENTS FOR SUCCESS:
- Bachelor’s degree preferred or equivalent combination of technical education and work experience
- 3-5 years of experience as a Sales Engineer or related customer-facing experience
- Expert knowledge of Agilysys’ F&B Products including InfoGenesis, IG Flex, OnDemand, and KDS
- Deep industry knowledge in the Casino space
- Strong understanding of enterprise software principles (API, relational databases, networking, services).
- Road Warrior: Over 50% travel
- Secures input from all necessary stakeholders as necessary, to ensure appropriate solution is provided
- Coordinates closely with internal sales, sales support, and service resources to align solution design with customer’s business requirements.
- Opportunistically pursue and collaborates with sales to ensure these opportunities are effectively covered and advanced
- Solid understanding of hospitality business best practices.
- Exceptional verbal and written communication skills
- Enthusiastic personality and a passion for hospitality
INTRODUCTION
Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.
POSITION OVERVIEW
We are currently seeking an experienced Gaming Sales Engineer to join our Sales Engineering team. The successful candidate will work with customers to create and present Agilysys F&B solutions that translate software features into business benefits, solve customer needs, and maximize value for the customer. A familiarity with InfoGenesis POS is required. The Gaming Sales Engineer will help drive our mission of delivering top-notch F&B solutions that address our customers' needs and contribute to our growth and success as a company.
Your duties will include:
- Product Demonstrations & Presentations
- Pre-Sales Support (Requirements Gathering, Solution Definition & RFP Responses)
- Company Promotion (Trade Shows & Conferences)
- Define the functional and technical solutions for customers in collaboration with Product Owners, including RFI/RFP technical solutions. These solutions will cover the full range of F&B solutions.
- Develop requirements documentation that clearly reflects Gaming customer needs.
- Maintain sales demo environment
REQUIREMENTS FOR SUCCESS:
- Bachelor’s degree preferred or equivalent combination of technical education and work experience
- 3-5 years of experience as a Sales Engineer or related customer-facing experience
- Expert knowledge of Agilysys’ F&B Products including InfoGenesis, IG Flex, OnDemand, and KDS
- Deep industry knowledge in the Casino space
- Strong understanding of enterprise software principles (API, relational databases, networking, services).
- Road Warrior: Over 50% travel
- Secures input from all necessary stakeholders as necessary, to ensure appropriate solution is provided
- Coordinates closely with internal sales, sales support, and service resources to align solution design with customer’s business requirements.
- Opportunistically pursue and collaborates with sales to ensure these opportunities are effectively covered and advanced
- Solid understanding of hospitality business best practices.
- Exceptional verbal and written communication skills
- Enthusiastic personality and a passion for hospitality
Customer Support Engineer Job Roles in Nevada
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Search Customer Support Engineer Jobs in NevadaCustomer Support Engineer Jobs in Nevada: Frequently Asked Questions
Which companies in Nevada sponsor visas for customer support engineers?
Gaming technology companies such as Aristocrat Technologies and Everi Holdings, both headquartered in or operating major offices in Las Vegas, have histories of sponsoring work visas for technical roles. Hospitality-tech platforms, cloud services providers, and managed IT firms operating in the Las Vegas metro also file H-1B petitions for customer support engineers with strong technical qualifications.
Which visa types are most common for customer support engineer roles in Nevada?
The H-1B is the most common visa for customer support engineers in Nevada, provided the role requires at least a bachelor's degree in a relevant technical field such as computer science or information systems. Canadian and Mexican nationals may qualify under the TN visa in the 'Computer Systems Analyst' category, depending on how the role is defined and the employer's documentation.
Which cities in Nevada have the most customer support engineer sponsorship jobs?
Las Vegas accounts for the large majority of customer support engineer sponsorship activity in Nevada, driven by its gaming technology, hospitality software, and managed services sectors. Reno is a secondary hub, supported by a growing number of technology companies drawn by the city's proximity to California and favorable business costs. Sparks and Henderson occasionally produce openings from regional tech employers.
How to find customer support engineer visa sponsorship jobs in Nevada?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer support engineer roles in Nevada without sorting through positions that won't support international candidates. You can filter by state and role to see which Nevada employers are actively hiring and willing to sponsor, saving significant time compared to reviewing unfiltered job postings.
Are there any Nevada-specific considerations for customer support engineers pursuing visa sponsorship?
Nevada employers sponsoring H-1B workers must pay the Department of Labor's prevailing wage for the specific role and location, which differs between Las Vegas and Reno metro areas. The gaming technology sector, which is a significant driver of technical hiring in the state, often requires background checks and gaming board compliance clearances alongside the standard immigration process, which can affect onboarding timelines for sponsored candidates.
What is the prevailing wage for sponsored customer support engineer jobs in Nevada?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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