Customer Support Engineer Visa Sponsorship Jobs in Tennessee
Customer support engineer roles in Tennessee are concentrated in Nashville, Memphis, and Knoxville, where companies in healthcare IT, logistics tech, and financial services maintain significant technical support operations. Employers including Asurion, HCA Healthcare, and Bridgestone Americas have hired internationally for technical support functions, making Tennessee a viable state for visa sponsorship in this role.
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Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment?
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.
As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable, and customer-focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative, and efficient.
ITS Support Engineers have an advanced understanding of IT standards, systems, and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.
Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and providing personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot, and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.
Key job responsibilities
- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software, and hardware
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Understand and execute change management activities in a high availability environment
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Effectively manage and oversee IT asset inventories
- Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
- Occasional travel required based on the needs of the business
- Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/benefits/us-benefits-and-stock
BASIC QUALIFICATIONS
- High School diploma or equivalent
- Experience working in a customer-facing role
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- Occasional travel required based on needs of the business
PREFERRED QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, or a related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience supporting video conference and teleconference equipment
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in Active Directory and Windows Server backup solutions
- Ability to write simple scripts in an administrative language
- Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 23.00 - 40.00 USD hourly
DESCRIPTION
Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment?
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.
As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable, and customer-focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative, and efficient.
ITS Support Engineers have an advanced understanding of IT standards, systems, and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.
Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and providing personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot, and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.
Key job responsibilities
- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software, and hardware
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Understand and execute change management activities in a high availability environment
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Effectively manage and oversee IT asset inventories
- Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
- Occasional travel required based on the needs of the business
- Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/benefits/us-benefits-and-stock
BASIC QUALIFICATIONS
- High School diploma or equivalent
- Experience working in a customer-facing role
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- Occasional travel required based on needs of the business
PREFERRED QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, or a related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience supporting video conference and teleconference equipment
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience in Active Directory and Windows Server backup solutions
- Ability to write simple scripts in an administrative language
- Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 23.00 - 40.00 USD hourly
Customer Support Engineer Job Roles in Tennessee
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Search Customer Support Engineer Jobs in TennesseeCustomer Support Engineer Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Tennessee?
Tennessee employers with a track record of sponsoring technical roles include Asurion, HCA Healthcare, Bridgestone Americas, and various healthcare IT firms headquartered in Nashville. Logistics and supply chain technology companies in Memphis also hire customer support engineers with sponsorship. That said, sponsorship decisions are made case by case, and not every open role at these companies will include visa sponsorship.
Which visa types are most common for customer support engineer roles in Tennessee?
The H-1B visa is the most common visa category for customer support engineers in Tennessee, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. L-1B visas apply when a candidate transfers from an overseas office of the same employer. Some candidates already holding OPT or STEM OPT authorization also fill these roles before transitioning to employer-sponsored status.
Which cities in Tennessee have the most customer support engineer sponsorship jobs?
Nashville leads Tennessee for customer support engineer sponsorship activity, driven by its concentration of healthcare technology, financial services, and enterprise software companies. Knoxville has a smaller but active market tied to manufacturing technology and university-adjacent tech firms. Memphis contributes opportunities through logistics and supply chain technology employers, particularly companies managing complex technical support operations for regional distribution networks.
How to find customer support engineer visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer support engineer roles in Tennessee without sorting through positions that don't offer sponsorship. Migrate Mate's board covers employers across Nashville, Knoxville, and Memphis in sectors like healthcare IT and logistics tech, which are the primary hiring hubs for this role in the state. Setting up alerts for Tennessee keeps new listings visible as soon as they post.
Are there state-specific considerations for customer support engineer sponsorship in Tennessee?
Tennessee has no state income tax on wages, which can make offers more competitive in real terms compared to higher-tax states, though this doesn't directly affect sponsorship decisions. Nashville's healthcare IT sector creates consistent demand for engineers who can support clinical and enterprise software platforms, often requiring industry-specific technical knowledge. Employers filing H-1B petitions must still meet Department of Labor prevailing wage requirements for the relevant Tennessee metro area.
What is the prevailing wage for sponsored customer support engineer jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.