Customer Support Engineer Visa Sponsorship Jobs in Tennessee
Customer support engineer roles in Tennessee are concentrated in Nashville, Memphis, and Knoxville, where companies in healthcare IT, logistics tech, and financial services maintain significant technical support operations. Employers including Asurion, HCA Healthcare, and Bridgestone Americas have hired internationally for technical support functions, making Tennessee a viable state for visa sponsorship in this role.
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HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We’re proud of our values-forward culture that offers our people:
- Mission-oriented work
- Diverse and inclusive culture
- Competitive Compensation & Bonuses
- Comprehensive Insurance Plans
- Mental and Physical Health Support
- Work-from-home flexibility
- Fitness Center Reimbursements
- Streaming Good time off for volunteering
- Wellness workshops
- Buddy Program for new HealthStreamers
- Collaborative work environment
- Career growth opportunities
- Continuous learning opportunities
- Inspiring workspaces to collaborate and connect with other HealthStreamers
- Free employee parking at our Resource Centers in Nashville and San Diego
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Information
Position Overview
You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Tier 1 Customer Support Specialist I, you will be the face of HealthStream and will become our clients’ biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests—whether this lies within Customer Service or in another department within the company.
Key Responsibilities
- You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
- Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
- Troubleshoot and diagnose reported problems and work to understand and correct problems.
- Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
- Identify, test, and verify issues, providing the development team with clear documentation.
- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
- Participate in testing new features and releases.
- Suggest recommendations for product enhancements utilizing data and customer feedback.
Requirements
- You have at least one year of experience in a technical help desk or technical support role.
- A bachelor’s degree in a related discipline is preferred. Education requirements may be waived based on practical experience.
- Practical knowledge of the healthcare industry a definite plus.
Qualifications
- You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
- You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
- You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
- You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
- You can make complex topics easily digestible by breaking them down into manageable parts.
- You display active listening skills and are an empathetic customer advocate.
- You have an insatiable curiosity for learning how things work.
- You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
- You can work a flexible 8-hour schedule, providing coverage between 7 AM – 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
- You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
- You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.
Compensation
The salary range for this position is $19.46 - $20.68 per hour. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.
Req #48698
Company Overview
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We’re proud of our values-forward culture that offers our people:
- Mission-oriented work
- Diverse and inclusive culture
- Competitive Compensation & Bonuses
- Comprehensive Insurance Plans
- Mental and Physical Health Support
- Work-from-home flexibility
- Fitness Center Reimbursements
- Streaming Good time off for volunteering
- Wellness workshops
- Buddy Program for new HealthStreamers
- Collaborative work environment
- Career growth opportunities
- Continuous learning opportunities
- Inspiring workspaces to collaborate and connect with other HealthStreamers
- Free employee parking at our Resource Centers in Nashville and San Diego
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Information
Position Overview
You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Tier 1 Customer Support Specialist I, you will be the face of HealthStream and will become our clients’ biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests—whether this lies within Customer Service or in another department within the company.
Key Responsibilities
- You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
- Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
- Troubleshoot and diagnose reported problems and work to understand and correct problems.
- Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
- Identify, test, and verify issues, providing the development team with clear documentation.
- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
- Participate in testing new features and releases.
- Suggest recommendations for product enhancements utilizing data and customer feedback.
Requirements
- You have at least one year of experience in a technical help desk or technical support role.
- A bachelor’s degree in a related discipline is preferred. Education requirements may be waived based on practical experience.
- Practical knowledge of the healthcare industry a definite plus.
Qualifications
- You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
- You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
- You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
- You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
- You can make complex topics easily digestible by breaking them down into manageable parts.
- You display active listening skills and are an empathetic customer advocate.
- You have an insatiable curiosity for learning how things work.
- You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
- You can work a flexible 8-hour schedule, providing coverage between 7 AM – 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
- You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
- You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.
Compensation
The salary range for this position is $19.46 - $20.68 per hour. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.
Req #48698
Customer Support Engineer Job Roles in Tennessee
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Search Customer Support Engineer Jobs in TennesseeCustomer Support Engineer Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Tennessee?
Tennessee employers with a track record of sponsoring technical roles include Asurion, HCA Healthcare, Bridgestone Americas, and various healthcare IT firms headquartered in Nashville. Logistics and supply chain technology companies in Memphis also hire customer support engineers with sponsorship. That said, sponsorship decisions are made case by case, and not every open role at these companies will include visa sponsorship.
Which visa types are most common for customer support engineer roles in Tennessee?
The H-1B visa is the most common visa category for customer support engineers in Tennessee, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. L-1B visas apply when a candidate transfers from an overseas office of the same employer. Some candidates already holding OPT or STEM OPT authorization also fill these roles before transitioning to employer-sponsored status.
Which cities in Tennessee have the most customer support engineer sponsorship jobs?
Nashville leads Tennessee for customer support engineer sponsorship activity, driven by its concentration of healthcare technology, financial services, and enterprise software companies. Knoxville has a smaller but active market tied to manufacturing technology and university-adjacent tech firms. Memphis contributes opportunities through logistics and supply chain technology employers, particularly companies managing complex technical support operations for regional distribution networks.
How to find customer support engineer visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer support engineer roles in Tennessee without sorting through positions that don't offer sponsorship. Migrate Mate's board covers employers across Nashville, Knoxville, and Memphis in sectors like healthcare IT and logistics tech, which are the primary hiring hubs for this role in the state. Setting up alerts for Tennessee keeps new listings visible as soon as they post.
Are there state-specific considerations for customer support engineer sponsorship in Tennessee?
Tennessee has no state income tax on wages, which can make offers more competitive in real terms compared to higher-tax states, though this doesn't directly affect sponsorship decisions. Nashville's healthcare IT sector creates consistent demand for engineers who can support clinical and enterprise software platforms, often requiring industry-specific technical knowledge. Employers filing H-1B petitions must still meet Department of Labor prevailing wage requirements for the relevant Tennessee metro area.
What is the prevailing wage for sponsored customer support engineer jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.