Customer Support Engineer Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer support engineers, driven by Boston's dense concentration of SaaS, biotech, and fintech companies. Employers like HubSpot, Drift, and Wayfair regularly hire for technical support roles. The Greater Boston area, including Cambridge and Waltham, is where most sponsorship opportunities are concentrated.
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Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.
Our Team
At Molex South Grafton, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement. We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers. Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.
We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers. If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offer an opportunity to make a meaningful impact as part of the Molex organization.
What You Will Do
- Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
- Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
- Answer inquiries regarding product specifications, lead times, and order status via phone or email.
- Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
- Maintain accurate, up-to-date customer records, notes, and interaction logs.
- Office Administration
Who You Are (Basic Qualifications)
- Customer service experience in a manufacturing, distribution, or B2B environment.
- Experience using ERP systems (e.g., SAP, Oracle)
What Will Put You Ahead
- Associate's or Bachelor's degree in business or a related field
For this role, we anticipate paying $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Your Job
Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.
Our Team
At Molex South Grafton, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement. We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers. Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.
We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers. If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offer an opportunity to make a meaningful impact as part of the Molex organization.
What You Will Do
- Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
- Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
- Answer inquiries regarding product specifications, lead times, and order status via phone or email.
- Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
- Maintain accurate, up-to-date customer records, notes, and interaction logs.
- Office Administration
Who You Are (Basic Qualifications)
- Customer service experience in a manufacturing, distribution, or B2B environment.
- Experience using ERP systems (e.g., SAP, Oracle)
What Will Put You Ahead
- Associate's or Bachelor's degree in business or a related field
For this role, we anticipate paying $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Customer Support Engineer Job Roles in Massachusetts
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Search Customer Support Engineer Jobs in MassachusettsCustomer Support Engineer Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Massachusetts?
Boston-area SaaS and technology companies are the most active sponsors. HubSpot, Wayfair, Rapid7, and Toast have histories of sponsoring H-1B visas for technical roles, including customer support engineers. Biotech and medtech firms such as Veeva Systems also hire for technical customer-facing positions. Companies with established immigration programs and dedicated HR teams are generally better positioned to support the sponsorship process.
Which visa types are most common for customer support engineer roles in Massachusetts?
The H-1B is the most common visa category for customer support engineers in Massachusetts, particularly when the role requires a bachelor's degree in computer science, engineering, or a related technical field. Candidates from Australia may pursue the E-3 visa as an alternative. Those already authorized through OPT or STEM OPT extensions from Massachusetts universities also represent a significant share of candidates employers encounter.
How to find customer support engineer visa sponsorship jobs in Massachusetts?
Migrate Mate lists customer support engineer roles in Massachusetts filtered specifically for visa sponsorship candidates, so you can search without sorting through jobs that won't support your work authorization. The platform focuses on employers who have sponsored technical roles before, which matters for customer support engineers whose sponsorship eligibility depends on how the role is scoped and whether the employer has an active immigration program.
Which cities in Massachusetts have the most customer support engineer sponsorship jobs?
Boston accounts for the largest share of sponsorship opportunities for customer support engineers in Massachusetts, followed by Cambridge, which hosts a high density of software and life sciences companies. Waltham and Burlington are secondary hubs along the Route 128 technology corridor, where established enterprise software firms maintain support teams. Remote-eligible roles posted by Massachusetts-headquartered companies can also originate from these cities.
Are there any Massachusetts-specific considerations for customer support engineers seeking visa sponsorship?
Massachusetts employers sponsoring H-1B workers must comply with Department of Labor prevailing wage requirements, which reflect the state's higher cost of labor relative to much of the country. Many sponsors are concentrated in Boston's innovation economy, meaning roles are often tied to product-led companies where technical support engineering requires genuine software or systems knowledge. MIT, Northeastern, and Boston University also supply a significant pipeline of international candidates who transition from OPT into sponsored roles.
What is the prevailing wage for sponsored customer support engineer jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.