Customer Support Engineer Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer support engineers, driven by Boston's dense concentration of SaaS, biotech, and fintech companies. Employers like HubSpot, Drift, and Wayfair regularly hire for technical support roles. The Greater Boston area, including Cambridge and Waltham, is where most sponsorship opportunities are concentrated.
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Get Access To All JobsINTRODUCTION
Join our dynamic team as a Customer Support Engineer 1 and be the bridge between our customers and innovative solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer experiences.
ROLE AND RESPONSIBILITIES
What will you do:
Technical Support & Problem Resolution:
- Provides technical support to customers, partners, and internal stakeholders across Foxboro SDA and DCS hardware, software, and application platforms.
- Performs detailed root cause analysis using system diagnostics, customer data, and product behavior. Applies known solutions when available and collaborates with others to develop new or improved solutions when necessary.
- Responds to customer issues via phone, email, or web, ensuring timely and professional resolution.
- Supports SE-approved System Integrators, Field Service, Project Operations, and other SE teams with technical guidance and troubleshooting.
Communication & Collaboration:
- Utilizes clear and effective communication to build strong working relationships with customers and colleagues from diverse cultural and professional backgrounds.
- Uses appropriate tools, processes, and escalation procedures to ensure timely issue tracking and resolution.
- Communicates effectively across departments to achieve alignment on solutions and customer outcomes.
Product Development & Service Readiness:
- Actively participates in new product planning activities and cross-functional development teams.
- Provides service requirements to development teams, reviews technical documentation, and contributes to designs that improve product serviceability and readiness.
- May develop and deliver training programs for internal staff, service personnel, and customers.
Field Support & Travel:
- Travel may be required on occasion to support customer needs, including onsite troubleshooting, complex issue resolution, data collection, system audits, and software upgrades.
Tools & Processes:
- Uses available tools, diagnostics, and resources to resolve issues efficiently and professionally.
- Ensures alignment with internal quality, safety, and escalation procedures.
BASIC QUALIFICATIONS
What qualifications will make you successful?
Education:
Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.
Experience:
0-2 years experience in process control or computer networks.
Technical Skills:
- Strong proficiency in programming, system troubleshooting, and technical customer support, with the ability to diagnose complex issues and deliver clear, effective solutions.
- Understanding of system basics: OS, networks, databases, APIs.
COMPENSATION
For this U.S. based position, the expected compensation range is $85,000 - $102,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
OTHER
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
INTRODUCTION
Join our dynamic team as a Customer Support Engineer 1 and be the bridge between our customers and innovative solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer experiences.
ROLE AND RESPONSIBILITIES
What will you do:
Technical Support & Problem Resolution:
- Provides technical support to customers, partners, and internal stakeholders across Foxboro SDA and DCS hardware, software, and application platforms.
- Performs detailed root cause analysis using system diagnostics, customer data, and product behavior. Applies known solutions when available and collaborates with others to develop new or improved solutions when necessary.
- Responds to customer issues via phone, email, or web, ensuring timely and professional resolution.
- Supports SE-approved System Integrators, Field Service, Project Operations, and other SE teams with technical guidance and troubleshooting.
Communication & Collaboration:
- Utilizes clear and effective communication to build strong working relationships with customers and colleagues from diverse cultural and professional backgrounds.
- Uses appropriate tools, processes, and escalation procedures to ensure timely issue tracking and resolution.
- Communicates effectively across departments to achieve alignment on solutions and customer outcomes.
Product Development & Service Readiness:
- Actively participates in new product planning activities and cross-functional development teams.
- Provides service requirements to development teams, reviews technical documentation, and contributes to designs that improve product serviceability and readiness.
- May develop and deliver training programs for internal staff, service personnel, and customers.
Field Support & Travel:
- Travel may be required on occasion to support customer needs, including onsite troubleshooting, complex issue resolution, data collection, system audits, and software upgrades.
Tools & Processes:
- Uses available tools, diagnostics, and resources to resolve issues efficiently and professionally.
- Ensures alignment with internal quality, safety, and escalation procedures.
BASIC QUALIFICATIONS
What qualifications will make you successful?
Education:
Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.
Experience:
0-2 years experience in process control or computer networks.
Technical Skills:
- Strong proficiency in programming, system troubleshooting, and technical customer support, with the ability to diagnose complex issues and deliver clear, effective solutions.
- Understanding of system basics: OS, networks, databases, APIs.
COMPENSATION
For this U.S. based position, the expected compensation range is $85,000 - $102,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.
You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.
OTHER
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Customer Support Engineer Job Roles in Massachusetts
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Search Customer Support Engineer Jobs in MassachusettsCustomer Support Engineer Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Massachusetts?
Boston-area SaaS and technology companies are the most active sponsors. HubSpot, Wayfair, Rapid7, and Toast have histories of sponsoring H-1B visas for technical roles, including customer support engineers. Biotech and medtech firms such as Veeva Systems also hire for technical customer-facing positions. Companies with established immigration programs and dedicated HR teams are generally better positioned to support the sponsorship process.
Which visa types are most common for customer support engineer roles in Massachusetts?
The H-1B is the most common visa category for customer support engineers in Massachusetts, particularly when the role requires a bachelor's degree in computer science, engineering, or a related technical field. Candidates from Australia may pursue the E-3 visa as an alternative. Those already authorized through OPT or STEM OPT extensions from Massachusetts universities also represent a significant share of candidates employers encounter.
How to find customer support engineer visa sponsorship jobs in Massachusetts?
Migrate Mate lists customer support engineer roles in Massachusetts filtered specifically for visa sponsorship candidates, so you can search without sorting through jobs that won't support your work authorization. The platform focuses on employers who have sponsored technical roles before, which matters for customer support engineers whose sponsorship eligibility depends on how the role is scoped and whether the employer has an active immigration program.
Which cities in Massachusetts have the most customer support engineer sponsorship jobs?
Boston accounts for the largest share of sponsorship opportunities for customer support engineers in Massachusetts, followed by Cambridge, which hosts a high density of software and life sciences companies. Waltham and Burlington are secondary hubs along the Route 128 technology corridor, where established enterprise software firms maintain support teams. Remote-eligible roles posted by Massachusetts-headquartered companies can also originate from these cities.
Are there any Massachusetts-specific considerations for customer support engineers seeking visa sponsorship?
Massachusetts employers sponsoring H-1B workers must comply with Department of Labor prevailing wage requirements, which reflect the state's higher cost of labor relative to much of the country. Many sponsors are concentrated in Boston's innovation economy, meaning roles are often tied to product-led companies where technical support engineering requires genuine software or systems knowledge. MIT, Northeastern, and Boston University also supply a significant pipeline of international candidates who transition from OPT into sponsored roles.
What is the prevailing wage for sponsored customer support engineer jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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