Customer Support Engineer Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer support engineers, driven by Boston's dense concentration of SaaS, biotech, and fintech companies. Employers like HubSpot, Drift, and Wayfair regularly hire for technical support roles. The Greater Boston area, including Cambridge and Waltham, is where most sponsorship opportunities are concentrated.
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Get Access To All Jobs10Beauty is a robotics startup based in Burlington, MA on a mission to forever change the beauty and wellness space. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world's first fully autonomous 5-step manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty, Nordstrom, Equinox and Marriott.
As of November 2025, we launched our first robot at Ulta Beauty in Everett, MA and are continuing to scale across said brand locations above. We are a fast growing 60+ person organization with deep robotics experience.
Come join the company who will put 'beauty robotics' on the map!
INTRODUCTION
10Beauty is seeking a dedicated Customer Support Specialist to be the frontline hero for our customers and a foundational member of our Customer Team. In this role, you'll be instrumental in shaping our support processes, creating vital customer resources, and ensuring every interaction, whether by phone or online, leaves our users delighted. This is the first Customer Support hire for the company!
This is an in-person role based out of our Burlington, MA office, with a rotating evening and weekend support schedule. No remote candidates, please.
ROLE AND RESPONSIBILITIES
Frontline Customer Support (L1 - Non-Technical)
- Serve as the primary point of contact for customer inquiries received by phone, email, and through our HubSpot platform
- Answer inbound customer calls and make outbound follow-up calls, providing friendly, professional, and timely support
- Respond to customers quickly and efficiently resolve a wide range of issues, including account questions, app navigation help, and general product questions
- Assist with scheduling-related inquiries and provide clear, concise solutions
- Document calls, emails, and tickets in HubSpot so every customer conversation is tracked and easy to follow up on
- Participate in an evening and weekend support rotation
Inventory & Ordering Management
- Track inventory and keep customer locations supplied
- Contribute to supply chain forecasting related to customer product needs
Process and Training Development
- Play a key role in building and maintaining our customer support knowledge base and standard operating procedures
- Develop and refine support scripts, including phone scripts, within HubSpot to standardize responses and improve efficiency
- Support team training and continuously update training materials based on insights from support tickets, customer calls, and evolving product features
- Assist in coordinating launch supply chain logistics and training materials for new product rollouts
Cross-Functional Collaboration
- Work closely with the Customer Team to ensure a seamless customer journey
- Support People Operations needs as required, contributing to a positive internal environment
- Collaborate with product, engineering, and sales teams to relay customer feedback and contribute to product improvements
- Help cross-functionally with product testing
BASIC QUALIFICATIONS
- 1-2 years of experience in a customer support role, preferably within a consumer-facing or software startup environment
- Experience handling customer calls, with a warm, professional, and patient phone manner
- Outstanding communication skills (written and verbal)
- Experience with HubSpot (calls, emails, and tickets) or similar customer support platforms
- Effective inventory management skills
- Exceptional "in the moment" problem-solving abilities, including staying calm and helpful with frustrated customers on the phone
- Availability for evening and weekend support shifts on a rotating basis
- A genuine passion for helping people and creating positive customer experiences
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Thank you for considering 10Beauty!
10Beauty is a robotics startup based in Burlington, MA on a mission to forever change the beauty and wellness space. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world's first fully autonomous 5-step manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty, Nordstrom, Equinox and Marriott.
As of November 2025, we launched our first robot at Ulta Beauty in Everett, MA and are continuing to scale across said brand locations above. We are a fast growing 60+ person organization with deep robotics experience.
Come join the company who will put 'beauty robotics' on the map!
INTRODUCTION
10Beauty is seeking a dedicated Customer Support Specialist to be the frontline hero for our customers and a foundational member of our Customer Team. In this role, you'll be instrumental in shaping our support processes, creating vital customer resources, and ensuring every interaction, whether by phone or online, leaves our users delighted. This is the first Customer Support hire for the company!
This is an in-person role based out of our Burlington, MA office, with a rotating evening and weekend support schedule. No remote candidates, please.
ROLE AND RESPONSIBILITIES
Frontline Customer Support (L1 - Non-Technical)
- Serve as the primary point of contact for customer inquiries received by phone, email, and through our HubSpot platform
- Answer inbound customer calls and make outbound follow-up calls, providing friendly, professional, and timely support
- Respond to customers quickly and efficiently resolve a wide range of issues, including account questions, app navigation help, and general product questions
- Assist with scheduling-related inquiries and provide clear, concise solutions
- Document calls, emails, and tickets in HubSpot so every customer conversation is tracked and easy to follow up on
- Participate in an evening and weekend support rotation
Inventory & Ordering Management
- Track inventory and keep customer locations supplied
- Contribute to supply chain forecasting related to customer product needs
Process and Training Development
- Play a key role in building and maintaining our customer support knowledge base and standard operating procedures
- Develop and refine support scripts, including phone scripts, within HubSpot to standardize responses and improve efficiency
- Support team training and continuously update training materials based on insights from support tickets, customer calls, and evolving product features
- Assist in coordinating launch supply chain logistics and training materials for new product rollouts
Cross-Functional Collaboration
- Work closely with the Customer Team to ensure a seamless customer journey
- Support People Operations needs as required, contributing to a positive internal environment
- Collaborate with product, engineering, and sales teams to relay customer feedback and contribute to product improvements
- Help cross-functionally with product testing
BASIC QUALIFICATIONS
- 1-2 years of experience in a customer support role, preferably within a consumer-facing or software startup environment
- Experience handling customer calls, with a warm, professional, and patient phone manner
- Outstanding communication skills (written and verbal)
- Experience with HubSpot (calls, emails, and tickets) or similar customer support platforms
- Effective inventory management skills
- Exceptional "in the moment" problem-solving abilities, including staying calm and helpful with frustrated customers on the phone
- Availability for evening and weekend support shifts on a rotating basis
- A genuine passion for helping people and creating positive customer experiences
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Thank you for considering 10Beauty!
Customer Support Engineer Job Roles in Massachusetts
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Search Customer Support Engineer Jobs in MassachusettsCustomer Support Engineer Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Massachusetts?
Boston-area SaaS and technology companies are the most active sponsors. HubSpot, Wayfair, Rapid7, and Toast have histories of sponsoring H-1B visas for technical roles, including customer support engineers. Biotech and medtech firms such as Veeva Systems also hire for technical customer-facing positions. Companies with established immigration programs and dedicated HR teams are generally better positioned to support the sponsorship process.
Which visa types are most common for customer support engineer roles in Massachusetts?
The H-1B is the most common visa category for customer support engineers in Massachusetts, particularly when the role requires a bachelor's degree in computer science, engineering, or a related technical field. Candidates from Australia may pursue the E-3 visa as an alternative. Those already authorized through OPT or STEM OPT extensions from Massachusetts universities also represent a significant share of candidates employers encounter.
How to find customer support engineer visa sponsorship jobs in Massachusetts?
Migrate Mate lists customer support engineer roles in Massachusetts filtered specifically for visa sponsorship candidates, so you can search without sorting through jobs that won't support your work authorization. The platform focuses on employers who have sponsored technical roles before, which matters for customer support engineers whose sponsorship eligibility depends on how the role is scoped and whether the employer has an active immigration program.
Which cities in Massachusetts have the most customer support engineer sponsorship jobs?
Boston accounts for the largest share of sponsorship opportunities for customer support engineers in Massachusetts, followed by Cambridge, which hosts a high density of software and life sciences companies. Waltham and Burlington are secondary hubs along the Route 128 technology corridor, where established enterprise software firms maintain support teams. Remote-eligible roles posted by Massachusetts-headquartered companies can also originate from these cities.
Are there any Massachusetts-specific considerations for customer support engineers seeking visa sponsorship?
Massachusetts employers sponsoring H-1B workers must comply with Department of Labor prevailing wage requirements, which reflect the state's higher cost of labor relative to much of the country. Many sponsors are concentrated in Boston's innovation economy, meaning roles are often tied to product-led companies where technical support engineering requires genuine software or systems knowledge. MIT, Northeastern, and Boston University also supply a significant pipeline of international candidates who transition from OPT into sponsored roles.
What is the prevailing wage for sponsored customer support engineer jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.