Customer Support Engineer Visa Sponsorship Jobs in Utah
Customer support engineer roles in Utah are concentrated in Salt Lake City and Lehi's Silicon Slopes tech corridor, where companies like Adobe, Qualtrics, and Pluralsight have built substantial engineering and customer-facing technical teams. International candidates will find active H-1B sponsorship activity across both established enterprise software firms and fast-growing SaaS startups in the region.
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Get Access To All JobsINTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer. The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
INTRODUCTION
VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of the market." - Forbes VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud. Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.
SUMMARY
As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST “Flight Crew” for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer. The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can’t. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.
THE ROLE
- Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
- Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
- Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
- Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
- Submit and manage Feature Requests and/or Bugs into product marketing and development teams
- Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
- Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
- Support and guide VAST data account teams on account technical status and activities
- Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
BASIC QUALIFICATIONS
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time and case load with rapidly changing priorities
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Rotational weekend shift once every 8-12 weeks and occasional holiday coverage
Customer Support Engineer Job Roles in Utah
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Search Customer Support Engineer Jobs in UtahCustomer Support Engineer Jobs in Utah: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Utah?
Adobe, Qualtrics, Pluralsight, and Domo are among the Utah employers with documented H-1B sponsorship histories for technical customer-facing roles. The Silicon Slopes corridor in Lehi and Salt Lake City concentrates most of this activity. Enterprise software and SaaS companies in this region are more likely to sponsor than smaller startups, though sponsorship decisions depend on individual role classification and company policy.
Which visa types are most common for customer support engineer roles in Utah?
The H-1B is the most common visa for customer support engineer positions in Utah, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Candidates with degrees in computer science, information systems, or engineering are most likely to meet that bar. TN visas are an option for Canadian and Mexican nationals whose role fits the qualifying occupational categories.
Which cities in Utah have the most customer support engineer sponsorship jobs?
Salt Lake City and Lehi account for the majority of customer support engineer sponsorship opportunities in Utah. Lehi's Silicon Slopes cluster hosts a dense concentration of SaaS and software companies with technical support functions. Draper and Provo also have notable tech employer presence. Remote-friendly roles headquartered in these cities sometimes extend to candidates located elsewhere in the state.
How to find customer support engineer visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify customer support engineer roles in Utah where employers are actively open to sponsoring. Rather than sorting through thousands of general postings, you can focus on companies in Salt Lake City and Silicon Slopes that have confirmed sponsorship intent, saving significant time during your search.
Are there any Utah-specific considerations for customer support engineers seeking visa sponsorship?
Utah's Department of Labor prevailing wage requirements apply to H-1B petitions filed for roles in the state, meaning employers must attest the offered compensation meets federally determined levels for the Salt Lake City or Provo metropolitan area. The University of Utah and Brigham Young University produce a pipeline of international graduates in computer science and related fields, which means sponsoring employers in Utah are generally familiar with OPT-to-H-1B transitions for technical support roles.
What is the prevailing wage for sponsored customer support engineer jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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