Customer Support Engineer Visa Sponsorship Jobs in Minnesota
Minnesota's customer support engineer jobs are concentrated in the Twin Cities, where companies like Optum, Medtronic, and Wolters Kluwer maintain large technical support operations. The state's healthcare technology and financial services sectors drive consistent demand, with additional opportunities in Rochester and Bloomington for engineers who combine technical troubleshooting with client-facing skills.
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Get Access To All JobsWhy Work at Banner?
For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA.
Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.
Pay and Benefits
Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:
- 401(k) with match
- Student Loan 401(k) match program
- Medical, Dental, and Vision Insurance Plans
- HSA (Health Savings Account) with company contribution
- Paid Time Off (PTO)
- Sales and Profit Sharing Eligibility
- Flexible work hours
- Life Insurance
- Paid Parental Leave
- Pet Insurance
Base Pay Range: $82,245.00 - $116,033.00
- Please note some career sites assign estimated compensation ranges that may not accurately reflect what is offered by Banner Engineering.
Position Summary
The Applications Engineer plays a key role in supporting the Banner sales team by developing customer solutions using Banner’s broad portfolio of hardware products and systems. This role serves as technical support for all Banner products, with a focus on hardware implementation guidance, product selection, system design, and troubleshooting. Applications Engineers work closely with outside sales teams to create effective, real world solutions tailored to customer needs. You will be part of a collaborative team of technical experts focused on strengthening customer relationships and delivering practical automation solutions in a fast paced environment.
This position reports to Applications Engineer Manager.
What You’ll Be Doing
This is a great opportunity for someone who enjoys working collaboratively and individually, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.
Key Responsibilities
- Providing technical consultation and Banner product portfolio support service to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers, with a focus on product selection, hardware implementation and integration.
- Supporting the sales regions with tasks such as vetting and processing, product returns with technical issues (RMA requests) and assisting with pricing and availability questions.
- Manage and prioritize multiple communication channels including phone, email, chat, and direct sales team inquiries, while delivering consistent and responsive technical support.
- Use Customer Relationship Management (CRM) software to document technical summaries, customer information, and sales opportunities accurately and in a timely manner for all cases worked.
- Collaborate with Engineering teams to identify and support hardware or configuration changes to existing products to meet unique application requirements.
- Support proof-of-concept builds and pre-sales technical evaluations in collaboration with the sales team.
- Conducting in-house tests to solve real-life customer applications.
- Assist with product training for internal and external audiences, both in person and remotely, focused on application use and system setup.
What You Bring to the Table
To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodation may be made to support individuals with disabilities.
Required
- Bachelor’s degree in Engineering, Physics or related technical field, or equivalent professional experience.
- Experience working within an industrial automation environment.
- Customer-facing or technical support experience.
Preferred
- 1-2 years of experience in Applications Engineering, technical assistance, product service, sales, or related field
- Knowledge of wireless, vision, safety, photoelectric, measurement & inspection, and lighting products.
- Familiarity with industrial automation controls, including networking and industrial communication.
- Experience delivering product training.
- Technical knowledge of electronics, PLC's and SCADA.
- Experience using Office 365, Oracle Enterprise Resource Planning (ERP) and Salesforce CRM preferred.
What to Expect at Work
Physical Demands
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to support individuals with disabilities.
- Sit for up to 8 hours per day.
- Continuous movement, walking, or standing.
- Exposed to a computer screen for extended periods.
- May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
- Communicate with others frequently.
- Occasionally lift and/or move objects up to 25 pounds.
Working Environment
The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.
- Corporate office environment – indoor and climate-controlled.
Core Values
Customer Driven, Accountability Focused, Integrity Always, New Solutions – Every Day
If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.
Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.
Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V
This job description reflects management’s assignment of key responsibilities.
It does not prescribe or restrict the tasks that may be assigned.
Why Work at Banner?
For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA.
Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.
Pay and Benefits
Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:
- 401(k) with match
- Student Loan 401(k) match program
- Medical, Dental, and Vision Insurance Plans
- HSA (Health Savings Account) with company contribution
- Paid Time Off (PTO)
- Sales and Profit Sharing Eligibility
- Flexible work hours
- Life Insurance
- Paid Parental Leave
- Pet Insurance
Base Pay Range: $82,245.00 - $116,033.00
- Please note some career sites assign estimated compensation ranges that may not accurately reflect what is offered by Banner Engineering.
Position Summary
The Applications Engineer plays a key role in supporting the Banner sales team by developing customer solutions using Banner’s broad portfolio of hardware products and systems. This role serves as technical support for all Banner products, with a focus on hardware implementation guidance, product selection, system design, and troubleshooting. Applications Engineers work closely with outside sales teams to create effective, real world solutions tailored to customer needs. You will be part of a collaborative team of technical experts focused on strengthening customer relationships and delivering practical automation solutions in a fast paced environment.
This position reports to Applications Engineer Manager.
What You’ll Be Doing
This is a great opportunity for someone who enjoys working collaboratively and individually, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.
Key Responsibilities
- Providing technical consultation and Banner product portfolio support service to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers, with a focus on product selection, hardware implementation and integration.
- Supporting the sales regions with tasks such as vetting and processing, product returns with technical issues (RMA requests) and assisting with pricing and availability questions.
- Manage and prioritize multiple communication channels including phone, email, chat, and direct sales team inquiries, while delivering consistent and responsive technical support.
- Use Customer Relationship Management (CRM) software to document technical summaries, customer information, and sales opportunities accurately and in a timely manner for all cases worked.
- Collaborate with Engineering teams to identify and support hardware or configuration changes to existing products to meet unique application requirements.
- Support proof-of-concept builds and pre-sales technical evaluations in collaboration with the sales team.
- Conducting in-house tests to solve real-life customer applications.
- Assist with product training for internal and external audiences, both in person and remotely, focused on application use and system setup.
What You Bring to the Table
To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodation may be made to support individuals with disabilities.
Required
- Bachelor’s degree in Engineering, Physics or related technical field, or equivalent professional experience.
- Experience working within an industrial automation environment.
- Customer-facing or technical support experience.
Preferred
- 1-2 years of experience in Applications Engineering, technical assistance, product service, sales, or related field
- Knowledge of wireless, vision, safety, photoelectric, measurement & inspection, and lighting products.
- Familiarity with industrial automation controls, including networking and industrial communication.
- Experience delivering product training.
- Technical knowledge of electronics, PLC's and SCADA.
- Experience using Office 365, Oracle Enterprise Resource Planning (ERP) and Salesforce CRM preferred.
What to Expect at Work
Physical Demands
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to support individuals with disabilities.
- Sit for up to 8 hours per day.
- Continuous movement, walking, or standing.
- Exposed to a computer screen for extended periods.
- May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
- Communicate with others frequently.
- Occasionally lift and/or move objects up to 25 pounds.
Working Environment
The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.
- Corporate office environment – indoor and climate-controlled.
Core Values
Customer Driven, Accountability Focused, Integrity Always, New Solutions – Every Day
If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.
Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.
Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V
This job description reflects management’s assignment of key responsibilities.
It does not prescribe or restrict the tasks that may be assigned.
Customer Support Engineer Job Roles in Minnesota
See all 41+ Customer Support Engineer Jobs in Minnesota
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Search Customer Support Engineer Jobs in MinnesotaCustomer Support Engineer Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Minnesota?
Minnesota's largest visa sponsors for technical support roles include Optum and UnitedHealth Group in Minnetonka, Medtronic in Fridley, Wolters Kluwer in Minneapolis, and Entrust in Eden Prairie. These companies have consistent H-1B filing histories for customer support engineer positions that require specialized technical knowledge, making them reliable starting points when researching sponsoring employers in the state.
Which visa types are most common for customer support engineer roles in Minnesota?
The H-1B is the most common work visa for customer support engineers in Minnesota, particularly at healthcare IT and financial technology firms that classify the role as a specialty occupation requiring a relevant bachelor's degree. Australian citizens may qualify for the E-3 visa, and Canadian and Mexican nationals in qualifying technical roles may be eligible for TN status under the USMCA professional category list.
Which cities in Minnesota have the most customer support engineer sponsorship jobs?
Minneapolis and its western suburbs, including Minnetonka, Eden Prairie, and Plymouth, account for the majority of customer support engineer sponsorship opportunities in Minnesota. St. Paul hosts several state government contractors and healthcare organizations with technical support needs. Rochester, home to the Mayo Clinic and its affiliated technology partners, is a secondary hub worth targeting for roles at the intersection of healthcare and engineering.
How to find customer support engineer visa sponsorship jobs in Minnesota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for customer support engineer roles in Minnesota without sifting through positions that don't offer sponsorship. You can narrow results by location and role type to surface openings at Minnesota employers in healthcare technology, financial services, and enterprise software, which are the sectors most actively hiring for this position in the state.
Are there state-specific considerations for customer support engineers seeking visa sponsorship in Minnesota?
Minnesota's strong healthcare technology sector means many customer support engineer roles require familiarity with HIPAA-compliant systems and medical device software, which can influence how employers classify the position for H-1B specialty occupation purposes. The University of Minnesota and Minnesota State system produce a steady pipeline of engineering graduates, so sponsored roles at affiliated research institutions and university technology partners are worth monitoring alongside private sector opportunities.
What is the prevailing wage for sponsored customer support engineer jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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