Customer Support Engineer Visa Sponsorship Jobs in Minnesota
Minnesota's customer support engineer jobs are concentrated in the Twin Cities, where companies like Optum, Medtronic, and Wolters Kluwer maintain large technical support operations. The state's healthcare technology and financial services sectors drive consistent demand, with additional opportunities in Rochester and Bloomington for engineers who combine technical troubleshooting with client-facing skills.
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Get Access To All JobsJob Title:
Customer Support Specialist
Department:
Sales
Reports to:
Customer Support Manager
Work Location:
In-Person
Pay Range:
$65,000.00
Position Type and Expected Hours of Work:
Full-Time, Monday-Friday, 40 hours/week
About Elucent Medical:
Elucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform traditional surgical instruments into "smart" tools, enhancing surgical precision and patient outcomes.
Job Summary:
The Customer Support Specialist plays a vital role in supporting customers and internal teams by monitoring active clinical cases and providing timely guidance of both clinical and technical assistance. This position is responsible for documenting all customer interactions, feedback, and complaints while demonstrating in-depth product knowledge, disease state knowledge, and strong technical troubleshooting skills.
In addition to providing exceptional service, the specialist will collaborate closely with sales and field teams to perform remote service tasks, including software updates and account support activities. This role is designed to strengthen commercial readiness by supporting clinical sales initiatives, developing clinical and technical expertise, and building the customer-facing skills.
Strong communication, self-initiative, and teamwork are key to success in this position. This is an exciting opportunity not only to join a successful and high-functioning team with a rapidly growing customer base, but also a starting point to enter into the med device space. Our Customer Support Specialists are a cornerstone within the organization.
Supervisory Responsibilities:
None.
Job Responsibilities:
Customers
- Identify and respond attentively and effectively to customer needs.
- Monitor and support active customer cases, being a first responder for all questions and communications to resolve technical, clinical, and general questions.
- Document all customer interactions, feedback, and complaints, ensuring compliance with internal quality processes and industry standards.
Sales
- Assist and support growth and expansion of customer base in a fast-scaling industry.
- Contribute to commercial readiness by developing product knowledge, clinical understanding, and customer-facing communication skills.
- Collaborate with field sales team to ensure a coordinating and informed customer experience through the transfer of key customer insights, history, and case details.
Services
- Maintain integrity of internal systems (including, but not limited to Salesforce, Slack, ERP system).
- Conduct system software updates.
- Additional responsibilities, as requested by leadership.
Qualifications
Education and Experience:
- Customer Service experience required
- Bachelor’s degree (BA) highly preferred
- High level of troubleshooting experience preferred
- Medical Device/Industry experience preferred
- Startup, small business experience preferred
Required Skills/Abilities:
- Positive, constructive communication skills
- Ability to navigate CRM databases
- Comfort and speed in familiarizing oneself with new technologies and processes
- Ability to remain calm and professional in intense situations
- Strong commitment to satisfying customer needs
- Self-starter with experience in developing or improving processes
Physical Requirements / Work Conditions:
- This position operates in a professional office setting
- Standard business hours, Monday through Friday (support hours 6:00am - 7:00pm CST)
- Ability to lift up to 40 pounds
- Occasional travel required
Elucent Medical Benefits, Culture and Work Environment
At Elucent Medical, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan with company matching, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
- 401(k)
- 401(k) matching (4%)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Short Term Disability
- Long Term Disability
- Life Insurance
- Pet Insurance
- Employee Assistance Programs
Affirmative Action / EEO Statement
Elucent Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Title:
Customer Support Specialist
Department:
Sales
Reports to:
Customer Support Manager
Work Location:
In-Person
Pay Range:
$65,000.00
Position Type and Expected Hours of Work:
Full-Time, Monday-Friday, 40 hours/week
About Elucent Medical:
Elucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform traditional surgical instruments into "smart" tools, enhancing surgical precision and patient outcomes.
Job Summary:
The Customer Support Specialist plays a vital role in supporting customers and internal teams by monitoring active clinical cases and providing timely guidance of both clinical and technical assistance. This position is responsible for documenting all customer interactions, feedback, and complaints while demonstrating in-depth product knowledge, disease state knowledge, and strong technical troubleshooting skills.
In addition to providing exceptional service, the specialist will collaborate closely with sales and field teams to perform remote service tasks, including software updates and account support activities. This role is designed to strengthen commercial readiness by supporting clinical sales initiatives, developing clinical and technical expertise, and building the customer-facing skills.
Strong communication, self-initiative, and teamwork are key to success in this position. This is an exciting opportunity not only to join a successful and high-functioning team with a rapidly growing customer base, but also a starting point to enter into the med device space. Our Customer Support Specialists are a cornerstone within the organization.
Supervisory Responsibilities:
None.
Job Responsibilities:
Customers
- Identify and respond attentively and effectively to customer needs.
- Monitor and support active customer cases, being a first responder for all questions and communications to resolve technical, clinical, and general questions.
- Document all customer interactions, feedback, and complaints, ensuring compliance with internal quality processes and industry standards.
Sales
- Assist and support growth and expansion of customer base in a fast-scaling industry.
- Contribute to commercial readiness by developing product knowledge, clinical understanding, and customer-facing communication skills.
- Collaborate with field sales team to ensure a coordinating and informed customer experience through the transfer of key customer insights, history, and case details.
Services
- Maintain integrity of internal systems (including, but not limited to Salesforce, Slack, ERP system).
- Conduct system software updates.
- Additional responsibilities, as requested by leadership.
Qualifications
Education and Experience:
- Customer Service experience required
- Bachelor’s degree (BA) highly preferred
- High level of troubleshooting experience preferred
- Medical Device/Industry experience preferred
- Startup, small business experience preferred
Required Skills/Abilities:
- Positive, constructive communication skills
- Ability to navigate CRM databases
- Comfort and speed in familiarizing oneself with new technologies and processes
- Ability to remain calm and professional in intense situations
- Strong commitment to satisfying customer needs
- Self-starter with experience in developing or improving processes
Physical Requirements / Work Conditions:
- This position operates in a professional office setting
- Standard business hours, Monday through Friday (support hours 6:00am - 7:00pm CST)
- Ability to lift up to 40 pounds
- Occasional travel required
Elucent Medical Benefits, Culture and Work Environment
At Elucent Medical, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan with company matching, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
- 401(k)
- 401(k) matching (4%)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Short Term Disability
- Long Term Disability
- Life Insurance
- Pet Insurance
- Employee Assistance Programs
Affirmative Action / EEO Statement
Elucent Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Support Engineer Job Roles in Minnesota
See all Customer Support Engineer Jobs in Minnesota
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Search Customer Support Engineer Jobs in MinnesotaCustomer Support Engineer Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Minnesota?
Minnesota's largest visa sponsors for technical support roles include Optum and UnitedHealth Group in Minnetonka, Medtronic in Fridley, Wolters Kluwer in Minneapolis, and Entrust in Eden Prairie. These companies have consistent H-1B visa filing histories for customer support engineer positions that require specialized technical knowledge, making them reliable starting points when researching sponsoring employers in the state.
Which visa types are most common for customer support engineer roles in Minnesota?
The H-1B is the most common work visa for customer support engineers in Minnesota, particularly at healthcare IT and financial technology firms that classify the role as a specialty occupation requiring a relevant bachelor's degree. Australian citizens may qualify for the E-3 visa, and Canadian and Mexican nationals in qualifying technical roles may be eligible for TN visa status under the USMCA professional category list.
Which cities in Minnesota have the most customer support engineer sponsorship jobs?
Minneapolis and its western suburbs, including Minnetonka, Eden Prairie, and Plymouth, account for the majority of customer support engineer sponsorship opportunities in Minnesota. St. Paul hosts several state government contractors and healthcare organizations with technical support needs. Rochester, home to the Mayo Clinic and its affiliated technology partners, is a secondary hub worth targeting for roles at the intersection of healthcare and engineering.
How to find customer support engineer visa sponsorship jobs in Minnesota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for customer support engineer roles in Minnesota without sifting through positions that don't offer sponsorship. You can narrow results by location and role type to surface openings at Minnesota employers in healthcare technology, financial services, and enterprise software, which are the sectors most actively hiring for this position in the state.
Are there state-specific considerations for customer support engineers seeking visa sponsorship in Minnesota?
Minnesota's strong healthcare technology sector means many customer support engineer roles require familiarity with HIPAA-compliant systems and medical device software, which can influence how employers classify the position for H-1B specialty occupation purposes. The University of Minnesota and Minnesota State system produce a steady pipeline of engineering graduates, so sponsored roles at affiliated research institutions and university technology partners are worth monitoring alongside private sector opportunities.
What is the prevailing wage for sponsored customer support engineer jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.