Customer Support Engineer Visa Sponsorship Jobs in Georgia
Customer support engineer roles in Georgia are concentrated in Atlanta's technology corridor, where companies like NCR Voyix, Global Payments, and Salesforce have established operations. Employers across fintech, cloud services, and enterprise software regularly sponsor H-1B and TN visas for qualified candidates, making Georgia one of the more active states for this role.
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Get Access To All JobsResponsibilities
Job Description:
- Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products.
- Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.
- Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.
- Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.
- Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources.
- Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Navis product integrations with third-party systems.
- Participate in software implementations and upgrades at customer facilities as necessary.
- Be part of a global 24x7 on-call duty roster to manage and address critical issues.
- Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.
Requirements
- A degree in computer science or a related field.
- 2+ years of N4 TOS product support experience, preferably in container terminal, shipping, or logistics industries. Experience with automation terminals is a plus.
- Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE is recommended.
- Hands-on experience with JAVA, XML, and client-server applications.
- Knowledge and experience in coding with Core Java/Groovy is advantageous.
- Familiarity with diagnostic tools like Hyperic or similar is a bonus.
- Understanding of relational database structures and web-based enterprise solutions.
- Strong technical troubleshooting skills across various applications and technologies.
- Detail-oriented, self-motivated, and assertive communicator.
- Excellent written and verbal communication skills in English.
- Inherent customer service and technical support orientation.
- Willingness to travel as needed and the ability to work extended hours under tight deadlines.
- Teamwork skills, especially in multi-disciplinary virtual teams across different locations.
- Flexibility to work in shifts based on business requirements.
- Strong leadership, time management, and organizational abilities.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities
Job Description:
- Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products.
- Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.
- Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.
- Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.
- Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources.
- Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Navis product integrations with third-party systems.
- Participate in software implementations and upgrades at customer facilities as necessary.
- Be part of a global 24x7 on-call duty roster to manage and address critical issues.
- Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.
Requirements
- A degree in computer science or a related field.
- 2+ years of N4 TOS product support experience, preferably in container terminal, shipping, or logistics industries. Experience with automation terminals is a plus.
- Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE is recommended.
- Hands-on experience with JAVA, XML, and client-server applications.
- Knowledge and experience in coding with Core Java/Groovy is advantageous.
- Familiarity with diagnostic tools like Hyperic or similar is a bonus.
- Understanding of relational database structures and web-based enterprise solutions.
- Strong technical troubleshooting skills across various applications and technologies.
- Detail-oriented, self-motivated, and assertive communicator.
- Excellent written and verbal communication skills in English.
- Inherent customer service and technical support orientation.
- Willingness to travel as needed and the ability to work extended hours under tight deadlines.
- Teamwork skills, especially in multi-disciplinary virtual teams across different locations.
- Flexibility to work in shifts based on business requirements.
- Strong leadership, time management, and organizational abilities.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Support Engineer Job Roles in Georgia
See all 78+ Customer Support Engineer Jobs in Georgia
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Search Customer Support Engineer Jobs in GeorgiaCustomer Support Engineer Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for customer support engineers?
Atlanta-based technology employers are the most active sponsors for customer support engineer roles in Georgia. Companies like NCR Voyix, Global Payments, Salesforce, and IBM have filed H-1B petitions for technical support positions in the state. Fintech firms and enterprise software companies headquartered or with major offices in the Atlanta metro tend to sponsor more frequently than smaller regional businesses.
Which visa types are most common for customer support engineer roles in Georgia?
The H-1B is the most commonly used visa for customer support engineer positions in Georgia, as the role typically qualifies as a specialty occupation requiring at least a bachelor's degree in computer science, information systems, or a related field. Australian citizens may be eligible for the E-3 visa. Canadian and Mexican nationals working in qualifying technical roles may explore TN visa eligibility under the USMCA.
Which cities in Georgia have the most customer support engineer sponsorship jobs?
Atlanta accounts for the large majority of customer support engineer sponsorship activity in Georgia. The city's Technology Square district and surrounding suburbs, including Alpharetta and Buckhead, host a concentration of fintech, cloud infrastructure, and enterprise software employers. Alpharetta in particular has emerged as a secondary technology hub, sometimes called the 'Technology City of the South,' with several companies that have filed for technical support roles.
How to find customer support engineer visa sponsorship jobs in Georgia?
Migrate Mate filters job listings specifically for roles that include visa sponsorship, making it easier to identify customer support engineer openings in Georgia without sorting through positions that don't offer it. The platform is built for international job seekers, so listings are curated for candidates who need employer sponsorship. Searching by role and state on Migrate Mate gives a targeted view of active Georgia openings.
Are there state-specific considerations for customer support engineers seeking sponsorship in Georgia?
Georgia does not impose state-level visa sponsorship requirements beyond federal obligations, but employers must still file a Labor Condition Application with the Department of Labor certifying they will pay the prevailing wage for the role and location. Atlanta's prevailing wage determinations are based on the metropolitan statistical area, which can differ from rural Georgia postings. University programs at Georgia Tech and Georgia State also produce pipelines of international graduates who pursue OPT and then employer-sponsored status in technical support roles.
What is the prevailing wage for sponsored customer support engineer jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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