Customer Support Engineer Visa Sponsorship Jobs in New Jersey
Customer support engineer roles in New Jersey draw consistent hiring from enterprise software, pharmaceuticals, and financial technology firms concentrated in Jersey City, Newark, and the Route 1 tech corridor. Companies like Cognizant, Conduent, and various mid-sized SaaS firms operating out of northern New Jersey have established records of sponsoring work visas for qualified candidates in this role.
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Get Access To All JobsINTRODUCTION
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
ROLE AND RESPONSIBILITIES
The Customer Support Account Specialist will primarily interface between the company and multi-million dollar customers. This role requires a hands-on leader with analytical and administrative skills that can work with the various programs, internal sales team and processes to support these accounts. Expedite and coordinate flow of work within or between internal departments. Confer with management regarding complex orders, return goods for credit and identify quality and/or logistic issues. Additionally, you will be responsible for preparing recurring reports for open orders, shipments, returns, credits and overall account satisfaction.
- Develop and maintain dedicated relationships with multi-million dollar accounts and sales team
- Handle escalated customer situations and account issues
- Provide sales and support for multi-million dollar accounts and sales team during the pre and post sales process
- Resolve sales and support-related issues regarding orders, returns, shipping and logistic issues in a timely manner
- Assist with sales procedures and sales-related problems regarding expediting/tracking orders, investigate shipping/logistical issues and manage multi-million dollar accounts
- Research, monitor and track data in SAP/CRM databases and provide reports to customers and sales team
- Work with multi-million dollar accounts to find creative solutions to ensure a smooth sales and support process
- Expediting requests, rush orders and altering sales orders and shipping information as required
- Participate in trade shows and other industry events
- Other duties or responsibilities as required
BASIC QUALIFICATIONS
Education
- High School/GED required, College preferred
Experience
- Minimum of 3 years of relevant experience
- Individual contributor with little supervision
- SAP/Oracle preferred
- Intermediate Excel and Microsoft suite
- Teams, Skype or Zoom
- General knowledge of industry practices, techniques, and standards
- Experience in customer service and sales support
- Ability to understand and communicate technical issues
- Trade shows/industry events
- Develop solutions to a variety of problems of moderate scope and complexity
- Verbal and written communications with customers, sales team and internal departments (order fulfillment, client relations, production, shipping, service, finance, technical support)
- Team player who thrives in collaborative environments
- Ability to work under pressure
- Creative thinking with the ability to multi-task
- Manage high volume emails and phone calls
- Show initiative on assignments, exercise independent judgment and professionally execute projects with little direction to achieve customer satisfaction
COMPENSATION
Per applicable state requirements, the annual pay range for this position ($50,000 - $65,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
- No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
INTRODUCTION
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
ROLE AND RESPONSIBILITIES
The Customer Support Account Specialist will primarily interface between the company and multi-million dollar customers. This role requires a hands-on leader with analytical and administrative skills that can work with the various programs, internal sales team and processes to support these accounts. Expedite and coordinate flow of work within or between internal departments. Confer with management regarding complex orders, return goods for credit and identify quality and/or logistic issues. Additionally, you will be responsible for preparing recurring reports for open orders, shipments, returns, credits and overall account satisfaction.
- Develop and maintain dedicated relationships with multi-million dollar accounts and sales team
- Handle escalated customer situations and account issues
- Provide sales and support for multi-million dollar accounts and sales team during the pre and post sales process
- Resolve sales and support-related issues regarding orders, returns, shipping and logistic issues in a timely manner
- Assist with sales procedures and sales-related problems regarding expediting/tracking orders, investigate shipping/logistical issues and manage multi-million dollar accounts
- Research, monitor and track data in SAP/CRM databases and provide reports to customers and sales team
- Work with multi-million dollar accounts to find creative solutions to ensure a smooth sales and support process
- Expediting requests, rush orders and altering sales orders and shipping information as required
- Participate in trade shows and other industry events
- Other duties or responsibilities as required
BASIC QUALIFICATIONS
Education
- High School/GED required, College preferred
Experience
- Minimum of 3 years of relevant experience
- Individual contributor with little supervision
- SAP/Oracle preferred
- Intermediate Excel and Microsoft suite
- Teams, Skype or Zoom
- General knowledge of industry practices, techniques, and standards
- Experience in customer service and sales support
- Ability to understand and communicate technical issues
- Trade shows/industry events
- Develop solutions to a variety of problems of moderate scope and complexity
- Verbal and written communications with customers, sales team and internal departments (order fulfillment, client relations, production, shipping, service, finance, technical support)
- Team player who thrives in collaborative environments
- Ability to work under pressure
- Creative thinking with the ability to multi-task
- Manage high volume emails and phone calls
- Show initiative on assignments, exercise independent judgment and professionally execute projects with little direction to achieve customer satisfaction
COMPENSATION
Per applicable state requirements, the annual pay range for this position ($50,000 - $65,000) which consists of base salary (subject to performance), reflects the hiring range for candidates. Also note, an individual’s offer may vary from this range as it may be impacted by additional factors, including but not limited to the candidate's hiring location, qualifications, experience, and market factors.
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
- No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
Customer Support Engineer Job Roles in New Jersey
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Search Customer Support Engineer Jobs in New JerseyCustomer Support Engineer Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in New Jersey?
Enterprise technology firms and managed service providers with significant New Jersey operations have filed H-1B visa petitions for customer support engineer roles. Companies including Cognizant, Infosys, Conduent, and Tata Consultancy Services, all with major NJ offices, appear regularly in Department of Labor disclosure data for this job category. Mid-sized SaaS and fintech companies headquartered in Jersey City and Parsippany also sponsor in this space.
Which visa types are most common for customer support engineer roles in New Jersey?
The H-1B is the most common visa for customer support engineers in New Jersey, provided the role requires a bachelor's degree in a specific technical field such as computer science or engineering. Some employers also use the L-1B for intracompany transfers with specialized knowledge. TN visa status applies to qualifying Canadian and Mexican nationals, and the O-1 visa is an option for candidates with demonstrable extraordinary ability in their technical specialty.
Which cities in New Jersey have the most customer support engineer sponsorship jobs?
Jersey City and Newark generate the highest concentration of customer support engineer sponsorship opportunities in New Jersey, largely due to proximity to New York City financial and technology employers with NJ offices. The Route 1 corridor, spanning Parsippany, Iselin, and Edison, is a secondary hub driven by pharmaceutical, IT services, and telecom employers. Princeton-area companies also hire for this role, particularly in software and biotech sectors.
How to find customer support engineer visa sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship status, letting you search customer support engineer roles in New Jersey without sifting through positions that don't offer sponsorship. The platform surfaces openings from employers with active sponsorship histories in the state, which is particularly useful given how spread out NJ's tech hiring is across Jersey City, Edison, and the Route 1 corridor.
Are there state-specific considerations for customer support engineers seeking sponsorship in New Jersey?
New Jersey's prevailing wage requirements under Department of Labor rules apply to H-1B petitions filed for NJ worksite locations, and the state's high cost of living means prevailing wages for customer support engineers here are generally benchmarked at competitive levels. Proximity to major universities including Rutgers and NJIT creates a steady pipeline of international graduates on OPT who transition into sponsored roles with NJ-based technology and services firms.
What is the prevailing wage for sponsored customer support engineer jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.