Customer Support Engineer Visa Sponsorship Jobs in New York
New York's tech and finance sectors drive steady demand for customer support engineers, with major employers like Google, Amazon, Salesforce, and JPMorgan Chase concentrated in Manhattan and Brooklyn. Roles here often support enterprise SaaS, fintech, and media platforms. Many of these companies have established visa sponsorship programs for qualified international candidates.
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Get Access To All JobsINTRODUCTION
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.
ROLE AND RESPONSIBILITIES
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
BASIC QUALIFICATIONS
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
PREFERRED QUALIFICATIONS
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
COMPENSATION
- Pay rate: $22.00 - $25.00 USD per hour
INTRODUCTION
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.
ROLE AND RESPONSIBILITIES
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
BASIC QUALIFICATIONS
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
PREFERRED QUALIFICATIONS
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
COMPENSATION
- Pay rate: $22.00 - $25.00 USD per hour
Customer Support Engineer Job Roles in New York
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Search Customer Support Engineer Jobs in New YorkCustomer Support Engineer Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in New York?
Large tech and enterprise software companies with significant New York offices are among the most active sponsors for customer support engineer roles. These include Salesforce, Google, Amazon Web Services, IBM, and Datadog, as well as fintech firms like Bloomberg and Stripe. These employers have dedicated immigration programs and regularly file H-1B visa petitions for technical support roles requiring specialized engineering knowledge.
Which visa types are most common for customer support engineer roles in New York?
The H-1B is the most common visa for customer support engineers in New York, provided the role requires at least a bachelor's degree in a relevant technical field such as computer science or information systems. Candidates already in the U.S. on F-1 OPT or STEM OPT can work in these roles before an H-1B is approved. The O-1A is an option for engineers with demonstrated exceptional ability, though it requires substantial documentation.
How to find customer support engineer visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically for roles that include visa sponsorship, making it straightforward to find customer support engineer positions in New York without sifting through listings that don't support international candidates. You can narrow results by location and role type to focus on New York employers actively hiring. This saves time compared to applying broadly and discovering sponsorship isn't available after several rounds of interviews.
Which cities in New York have the most customer support engineer sponsorship jobs?
Manhattan is the primary hub, driven by its concentration of enterprise tech, fintech, and media companies. Brooklyn has grown steadily as a secondary tech center, with startups and mid-size SaaS companies based in areas like DUMBO and Industry City. Albany and Buffalo have fewer openings overall but occasionally have sponsorship roles tied to state government technology contracts and regional healthcare IT employers.
Are there any New York-specific considerations for customer support engineers seeking visa sponsorship?
New York employers filing H-1B petitions for customer support engineers must meet Department of Labor prevailing wage requirements for the New York metro area, which reflect the region's higher cost of living and competitive tech market. Many roles in New York's finance and media sectors also require security clearances or background checks that can affect hiring timelines for international candidates. University pipelines from NYU, Columbia, and Cornell Tech supply a significant share of international candidates entering these roles.
What is the prevailing wage for sponsored customer support engineer jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.