Customer Support Engineer Visa Sponsorship Jobs in Wisconsin

INTRODUCTION

We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

A career at Generac means stepping into a company that leads technological advances. For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generators, but we’ve evolved into so much more. As we continue to grow in both size and technological advances, we consistently push past norms to pave a way towards the future. We are not simply satisfied with what is working now. Instead, we challenge ourselves to revolutionize and optimize the industry while bringing out the best in our people.

ROLE AND RESPONSIBILITIES

The Application Engineer is the primary technical resource supporting the internal/external Data Center field sales force, and is responsible for actively driving and managing the technology evaluation stage early in the sales process. Working in conjunction with the sales team as the key technical advisor and solution advocate, the Application Engineer must be able to identify and provide reliable solutions as per the customer requirements. The Application Engineer will own the customer bidding process and must be able to establish and maintain strong relationships throughout the sales cycle involving customers, specifying engineers, distribution partners, internal/external resources, and vendors.

Essential Duties and Responsibilities:

• Develop technical and commercial solutions to support the Data Center sales team. This includes gathering field requirements from customers
• Listen, understand and convey customer requirements
• Prepare, coordinate and respond to functional and technical elements of customer RFQs
• Create online diagrams, wiring diagrams, and work instructions for MV & LV switchgear, motor control centers, and power distribution centers (PDC)
• Provide technical support for the integration of Generac products with other Data Center equipment (Building Management, UPS, Transfer Switch/Switchgear, Energy Management, and Utility protection relays)
• Present technical solutions and options to external customers
• Maintain professional business relationships within target accounts
• Identify customer's needs and sales opportunities to help future growth
• Interface with internal product management and external equipment suppliers
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
• Provide status of ongoing projects and future projects
• Assist product management in the development of new product roadmaps
• Partner with both internal and external suppliers to design and specify complete solutions
• Perform technical/ product training for sales people, estimators, and engineers
• Articulate technology and product positioning to both business and technical users
• Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases
• Other duties as assigned

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Engineering
• 5+ years’ experience working in an Engineering role
• Experience reading architectural, mechanical and electrical blueprints with a solid understanding of basic electrical and mechanical control systems
• Experience with and understanding of network communications technology (Internet, Intranet, VPN, TCP/IP, Ethernet, etc.)
• Proficient with industrial standards, UL, NEC, ASME, IEC, NEMA
• Familiar with Data Center design standards like Uptime Institute
• Ability to travel up to 25%

PREFERRED QUALIFICATIONS

• Electrical Engineering degree
• Customer Service or Sales Support experience
• Experience creating online diagrams, wiring diagrams, and work instructions
• Application Programming Experience
• Project management experience

KNOWLEDGE, SKILLS, AND ABILITIES:

• Maintain expert level of internal and external product knowledge for Power Generation equipment
• Ability to interpret customer specifications
• Ability to analyze and answer technical questions
• Ability to analyze/verify control schematics and wiring diagrams
• Ability to read and interpret electrical symbols, characters, and modify
• Skilled with electrical design and control circuitry
• Ability to apply product knowledge and technical skills to solve simple application problems independently with minimum supervision
• Ability to interact with shop personnel
• Strong communication, Interpersonal and organizational skills
• Proficient in Microsoft Visio
• Proficient in Microsoft Office

GREAT REASONS TO WORK FOR GENERAC:

• Competitive Benefits: Health, Dental, Vision, 401k and many more
• Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
• Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
• We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Ability to travel up to 25%.

COMPENSATION

Generac is committed to fair and equitable compensation practices. The salary range for this role when based in Sussex, WI is $78,200-$117,400 USD Annual. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short- and long-term incentives.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”