Customer Support Engineer Visa Sponsorship Jobs in Wisconsin
Customer support engineer jobs in Wisconsin span technology services, manufacturing software, and enterprise SaaS, with hiring concentrated in Milwaukee, Madison, and Green Bay. Companies like Fiserv, Epic Systems, and Harley-Davidson's technology division have sponsored technical support roles. Employers with H-1B visa filing histories are well represented across the state's growing tech corridor.
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
About us:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Customer Support Engineer Job Roles in Wisconsin
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Search Customer Support Engineer Jobs in WisconsinCustomer Support Engineer Jobs in Wisconsin: Frequently Asked Questions
Which companies in Wisconsin sponsor visas for customer support engineers?
Fiserv in Milwaukee, Epic Systems in Verona, and Roper Technologies have filed H-1B petitions for technical support roles in Wisconsin. Larger enterprise software and financial technology firms are the most consistent sponsors, as they have established immigration infrastructure. Smaller Wisconsin tech firms do sponsor, but less frequently, and typically work with outside immigration counsel on a case-by-case basis.
Which visa types are most common for customer support engineer roles in Wisconsin?
The H-1B is the most common visa for customer support engineers in Wisconsin, provided the role requires a bachelor's degree in a specific technical field such as computer science or information systems. The L-1B intracompany transfer visa is also used when candidates are moving from an overseas office of the same employer. TN visas apply to Canadian and Mexican nationals in qualifying engineer classifications.
Which cities in Wisconsin have the most customer support engineer sponsorship jobs?
Milwaukee is the primary hub, driven by its concentration of financial technology and enterprise software companies, including Fiserv's headquarters. Madison is a strong second, anchored by Epic Systems and a University of Wisconsin graduate pipeline that feeds technical roles across the region. Green Bay and Appleton have a smaller but active base of manufacturing technology firms that occasionally sponsor support engineer positions.
How to find customer support engineer visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically to roles where employers have a documented history of visa sponsorship, so you can focus on customer support engineer openings in Wisconsin without sorting through companies that won't sponsor. The platform covers Milwaukee, Madison, and other Wisconsin markets. Searching by role and state on Migrate Mate surfaces relevant openings faster than unfiltered job searches.
Are there any state-specific considerations for customer support engineers seeking sponsorship in Wisconsin?
Wisconsin's technology sector is concentrated around Epic Systems' presence in Verona, which has influenced a broader support engineering talent market in the Madison area. Employers must meet Department of Labor prevailing wage requirements when filing H-1B petitions, and those wages are benchmarked to the specific metro area, so Milwaukee and Madison have different prevailing wage levels. The University of Wisconsin-Madison also produces a consistent pipeline of international graduates who enter this hiring market on OPT before seeking H-1B sponsorship.
What is the prevailing wage for sponsored customer support engineer jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.