Customer Support Engineer Visa Sponsorship Jobs in South Carolina
Customer support engineer jobs in South Carolina are concentrated in the Charlotte metro spillover region around Fort Mill and Rock Hill, as well as Columbia and Greenville, where technology services firms, healthcare IT companies, and multinational manufacturers actively hire. Companies like Blackbaud, Benefitfocus, and Hubbell have established technical support operations in the state.
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Get Access To All JobsGeneral information
Job Title
Customer Quality Engineer
Ref #
P1008927
Employment Type
Permanent
Department
Quality
Position level
Engineer
Date
Tuesday, March 24, 2026
AESC Office Location
Columbia, South Carolina USA
Description & Requirements
Job Description
AESC is looking to add a Customer Quality Engineer to our team in Columbia SC.
- Full-Time
- Onsite with travel to Woodruff, SC on a weekly basis.
About AESC US LLC
AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.
AESC is expanding its footprint in the United States with gigafactories in Kentucky, South Carolina, and Tennessee to meet the growing demand for EV and BESS batteries and strengthen its presence in the North American market. AESC's Tennessee gigafactory in Smyrna, which has been operational and supplying electric vehicle batteries for the Nissan LEAF since 2012, was retooled in 2025 and now produces batteries for Energy Storage Systems. The South Carolina gigafactory in Florence will supply next generation cells for BMW starting in 2026. The Kentucky gigafactory in Bowling Green will supply high-performance batteries and components for other OEMs. AESC is committed to our local communities where it is making its investments, creating jobs, and supporting local charities.
AESC Mission
Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact.
About the Role
The Customer Quality Engineer is responsible for leading customer communication on quality issues. The CQE develops strong lines of communication with customers and is responsible for the cascade of customer requirements throughout the business. The CQE is the customer champion that represents AESC with external stakeholders and interested parties on all product quality matters.
What You Will Do
Projects:
- Lead and/or contribute to business risk assessments considering customer specific requirements, including warranty terms and consequences, and project requirements.
- Monitor products from a quality perspective through the entire life cycle.
- Participate in evaluations of customer quality agreements.
- Evaluate and provide input to resource plans involving training, warehouse planning, equipment/tools, and spare part solutions.
- Coordinate responses to customer-initiated design change requests along with Marketing and Sales.
- Lead continuous efforts to reduce occurrence of the top warranty field issues within a customer program.
- Develop and provide training related to customer specific requirements and customer quality.
AESC Plant Activity:
- Conduct and lead process audits in manufacturing facilities based on customer requirements in advance of customer audits.
- Zero km customer complaint, field complaint, and warranty cost database set up and continued analysis and improvement.
Customer Site / Field:
- Lead after market management and claims processing, including warranty and zero km data analysis.
- Conduct and lead failure analysis investigations and reporting to customers.
- Manage company communication through customer complaint portals and become the main contact window for customer quality communication.
- Manage customer service requirements resolutions.
- Customer complaint management.
- Customer scorecard collection, internal follow up, and escalation within the company.
- Participate in customer on-site service (problem identification, diagnosis, sorting, 3rd party arrangement, service reporting, recycling arrangements etc.).
- Lead field failure analysis (failure part collection, transport, analysis plan, diagnosis, problem solving, report, technical factors identification, customer negotiation, agreement claim payment, etc.).
- Customer satisfaction survey implementation, feedback collection, analysis, reporting, countermeasure follow up and updating.
Qualifications
What You Need
- Five or more years of directly related professional-level engineering experience.
- Bachelor’s degree in a related engineering discipline from an accredited institution.
- Must be a self-motivated individual with good written and verbal communication skills.
- Two or more years in an engineering role exhibiting leadership skills.
- Advanced knowledge of Microsoft Office and CAD.
- In-depth understanding of lithium battery technology, quality management systems, product knowledge, battery manufacturing processes and equipment, and related information systems. Basic understanding of design, development, production, and processes.
- Understands and follows all standards of IATF16949 and VDA 6.3 quality standards. (Training and awareness will be provided for those who are not familiar with these standards)
- Understands and follows all standards of ISO14001 environmental standards. (Training and awareness will be provided for those who are not familiar with these standards)
What is “Nice to Have”?
- Knowledge and experience working in Lithium-ion battery manufacturing.
- Experience in automotive OEM or Tier 1 supplier.
What We Offer
Welcome to AESC, supporting our state-of-the-art Gigafactories, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package. In addition, we provide a range of valuable benefits, such as 401K, and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
- Highly automated, clean, safe, and temperature-controlled production environment.
- Medical, Dental and Vision Insurance.
- HSA and Flexible Spending Accounts.
- 401K with company match.
- Life Insurance (Company paid and additional voluntary life available).
- Paid Vacation and 14 Paid Holidays.
- Short term and long-term disability coverage (Company Paid).
- Tuition reimbursement.
Application Process
Even if you don't meet every requirement listed, if you believe this role suits you well, we encourage you to apply. Your application gives us the opportunity to learn more about you and explore potential fits within our team.
Following the submission of your application, we are committed to providing timely responses to all applicants, though response times may vary depending on the volume of submissions. If you do not receive an immediate response, please rest assured that this in no way reflects on the quality of your candidacy. Your application will be retained in our files, and we may reach out to you for future roles that align with your skills and interests. As our organization experiences rapid growth, we appreciate your patience in this process. We are actively working each day to enhance our application procedures to ensure a smoother and more efficient experience for all applicants. Thank you for your understanding and enthusiasm for joining our dynamic team.
Equal Employment Opportunity
At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
- Ability to sit for extended periods of time.
- Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
- Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.
Work Environment
The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.
Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Hiring is contingent upon successful completion of drug screen and background check. AESC US LLC is a drug-free workplace.
General information
Job Title
Customer Quality Engineer
Ref #
P1008927
Employment Type
Permanent
Department
Quality
Position level
Engineer
Date
Tuesday, March 24, 2026
AESC Office Location
Columbia, South Carolina USA
Description & Requirements
Job Description
AESC is looking to add a Customer Quality Engineer to our team in Columbia SC.
- Full-Time
- Onsite with travel to Woodruff, SC on a weekly basis.
About AESC US LLC
AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.
AESC is expanding its footprint in the United States with gigafactories in Kentucky, South Carolina, and Tennessee to meet the growing demand for EV and BESS batteries and strengthen its presence in the North American market. AESC's Tennessee gigafactory in Smyrna, which has been operational and supplying electric vehicle batteries for the Nissan LEAF since 2012, was retooled in 2025 and now produces batteries for Energy Storage Systems. The South Carolina gigafactory in Florence will supply next generation cells for BMW starting in 2026. The Kentucky gigafactory in Bowling Green will supply high-performance batteries and components for other OEMs. AESC is committed to our local communities where it is making its investments, creating jobs, and supporting local charities.
AESC Mission
Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact.
About the Role
The Customer Quality Engineer is responsible for leading customer communication on quality issues. The CQE develops strong lines of communication with customers and is responsible for the cascade of customer requirements throughout the business. The CQE is the customer champion that represents AESC with external stakeholders and interested parties on all product quality matters.
What You Will Do
Projects:
- Lead and/or contribute to business risk assessments considering customer specific requirements, including warranty terms and consequences, and project requirements.
- Monitor products from a quality perspective through the entire life cycle.
- Participate in evaluations of customer quality agreements.
- Evaluate and provide input to resource plans involving training, warehouse planning, equipment/tools, and spare part solutions.
- Coordinate responses to customer-initiated design change requests along with Marketing and Sales.
- Lead continuous efforts to reduce occurrence of the top warranty field issues within a customer program.
- Develop and provide training related to customer specific requirements and customer quality.
AESC Plant Activity:
- Conduct and lead process audits in manufacturing facilities based on customer requirements in advance of customer audits.
- Zero km customer complaint, field complaint, and warranty cost database set up and continued analysis and improvement.
Customer Site / Field:
- Lead after market management and claims processing, including warranty and zero km data analysis.
- Conduct and lead failure analysis investigations and reporting to customers.
- Manage company communication through customer complaint portals and become the main contact window for customer quality communication.
- Manage customer service requirements resolutions.
- Customer complaint management.
- Customer scorecard collection, internal follow up, and escalation within the company.
- Participate in customer on-site service (problem identification, diagnosis, sorting, 3rd party arrangement, service reporting, recycling arrangements etc.).
- Lead field failure analysis (failure part collection, transport, analysis plan, diagnosis, problem solving, report, technical factors identification, customer negotiation, agreement claim payment, etc.).
- Customer satisfaction survey implementation, feedback collection, analysis, reporting, countermeasure follow up and updating.
Qualifications
What You Need
- Five or more years of directly related professional-level engineering experience.
- Bachelor’s degree in a related engineering discipline from an accredited institution.
- Must be a self-motivated individual with good written and verbal communication skills.
- Two or more years in an engineering role exhibiting leadership skills.
- Advanced knowledge of Microsoft Office and CAD.
- In-depth understanding of lithium battery technology, quality management systems, product knowledge, battery manufacturing processes and equipment, and related information systems. Basic understanding of design, development, production, and processes.
- Understands and follows all standards of IATF16949 and VDA 6.3 quality standards. (Training and awareness will be provided for those who are not familiar with these standards)
- Understands and follows all standards of ISO14001 environmental standards. (Training and awareness will be provided for those who are not familiar with these standards)
What is “Nice to Have”?
- Knowledge and experience working in Lithium-ion battery manufacturing.
- Experience in automotive OEM or Tier 1 supplier.
What We Offer
Welcome to AESC, supporting our state-of-the-art Gigafactories, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package. In addition, we provide a range of valuable benefits, such as 401K, and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
- Highly automated, clean, safe, and temperature-controlled production environment.
- Medical, Dental and Vision Insurance.
- HSA and Flexible Spending Accounts.
- 401K with company match.
- Life Insurance (Company paid and additional voluntary life available).
- Paid Vacation and 14 Paid Holidays.
- Short term and long-term disability coverage (Company Paid).
- Tuition reimbursement.
Application Process
Even if you don't meet every requirement listed, if you believe this role suits you well, we encourage you to apply. Your application gives us the opportunity to learn more about you and explore potential fits within our team.
Following the submission of your application, we are committed to providing timely responses to all applicants, though response times may vary depending on the volume of submissions. If you do not receive an immediate response, please rest assured that this in no way reflects on the quality of your candidacy. Your application will be retained in our files, and we may reach out to you for future roles that align with your skills and interests. As our organization experiences rapid growth, we appreciate your patience in this process. We are actively working each day to enhance our application procedures to ensure a smoother and more efficient experience for all applicants. Thank you for your understanding and enthusiasm for joining our dynamic team.
Equal Employment Opportunity
At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
- Ability to sit for extended periods of time.
- Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
- Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.
Work Environment
The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.
Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Hiring is contingent upon successful completion of drug screen and background check. AESC US LLC is a drug-free workplace.
Customer Support Engineer Job Roles in South Carolina
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Search Customer Support Engineer Jobs in South CarolinaCustomer Support Engineer Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in South Carolina?
Blackbaud, headquartered in Charleston, and Benefitfocus in North Charleston have filed H-1B visa petitions for technical support roles. Hubbell Power Systems in Aiken and BMW Manufacturing in Spartanburg also sponsor visa holders in engineering-adjacent support positions. Larger technology services firms with offices in Columbia and the Fort Mill corridor have similarly sponsored customer support engineers through H-1B and TN visa petitions in recent years.
Which visa types are most common for customer support engineer roles in South Carolina?
The H-1B is the most common visa category for customer support engineers in South Carolina, provided the role requires at least a bachelor's degree in a specific technical field such as computer science or engineering. TN status is available to Canadian and Mexican nationals in qualifying engineering classifications. Candidates already on F-1 OPT, particularly those with STEM OPT extensions, are also actively hired by South Carolina employers before transitioning to H-1B sponsorship.
Which cities in South Carolina have the most customer support engineer sponsorship jobs?
Columbia, as the state capital and home to the University of South Carolina, attracts technology employers who sponsor customer support engineers. Greenville has grown significantly as a manufacturing and technology hub, with companies in the BMW and Michelin supply chain hiring technical support roles. Charleston and North Charleston host software and healthcare IT firms. Fort Mill, just inside the South Carolina border near Charlotte, also sees consistent demand from regional technology employers.
How to find customer support engineer visa sponsorship jobs in South Carolina?
Migrate Mate filters job listings specifically for visa sponsorship, making it straightforward to search for customer support engineer roles in South Carolina without sorting through positions where sponsorship is unavailable. You can browse by state and role type to see which South Carolina employers are actively hiring international candidates. Because sponsorship availability is not always stated clearly in standard job postings, using a platform built around sponsorship data saves significant time in the search process.
Are there any state-specific considerations for customer support engineers seeking visa sponsorship in South Carolina?
South Carolina's prevailing wage requirements for H-1B sponsorship are determined by the Department of Labor based on the specific metropolitan statistical area, so wages in Greenville or Spartanburg may differ from those in Charleston or Columbia. The state's growing advanced manufacturing sector, anchored by BMW, Volvo, and Boeing, has expanded the pipeline of internationally educated engineers who pursue sponsorship in technical support functions. The University of South Carolina and Clemson University also generate STEM OPT candidates that local employers frequently convert to H-1B status.
What is the prevailing wage for sponsored customer support engineer jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.