Customer Support Engineer Visa Sponsorship Jobs in Michigan
Michigan's customer support engineer roles are concentrated in Detroit's automotive tech corridor, with companies like Ford, General Motors, Stellantis, and enterprise software firms in Ann Arbor and Grand Rapids actively hiring. These technical support positions frequently qualify for H-1B sponsorship when the role requires a relevant engineering or computer science degree.
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Get Access To All JobsJOB SUMMARY
The Controls Support Engineer primary responsibility is to provide customer support to all existing Bastian Solutions customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties includes controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site, ensuring proper project close out process is followed, helping with ordering spare/replacement parts, preparing and following up on Annual Support Contracts, and proactive customer checkups/visits. The individual will work directly with the Controls Support Manager to ensure all customer needs are met in a timely manner as well as to the customer's complete satisfaction. The individual will work develop the customer support program to include post acceptance support and after-hours support. The individual will work with other Systems and Controls personnel to coordinate and assist in project close out.
JOB RESPONSIBILITIES
ESSENTIAL FUNCTIONS
- Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
- Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
- Communicate with other Bastian team members effectively. Keep your manager advised of schedule. Check and use voice mail / e-mail diligently. Maintain the team relationship.
- Willingness to step up and assist other positions within Bastian Solutions.
- Communicate strategic information regarding suppliers and customers.
- Become expert on equipment, suppliers, and applications.
- Work with manager to develop processes to help support our team's growth.
- Be part of the rotating 24/7 on-call Support Program (approx. once every 2 months).
- Working with 3rd party vendors to quote additional support (onsite visits).
- Timely completion of all reports and logs to include time and expenses reports.
- Deliver small Support projects under budgeted time/hours and hardware cost.
- Any and all job duties as assigned.
- This position will be at a client site located in Burton, MI.
REQUIREMENTS SKILLS & QUALIFICATIONS
- BS in Engineering (Electrical or Mechanical) or technical discipline
- PLC/VLC programming experience
- HMI programming experience
- Panel design preferred
- Hands-on mechanical capabilities
- Extremely computer literate with MS Office products
- AutoCAD experience preferred
- Material Handling or Automation experience preferred
- Excellent communication and documentation skills
- Able to be onsite in Burton, MI
- Must be legally authorized to work in the U.S. and not require sponsorship currently or in the future.
ABOUT BASTIAN SOLUTIONS
Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with a company match
- Vacation/Holiday Pay
- Tuition Reimbursement
- Flexible Work Schedules
- Volunteer Work
- Professional Associations, Conferences and Subscriptions
- Company Meetings & Events
JOB SUMMARY
The Controls Support Engineer primary responsibility is to provide customer support to all existing Bastian Solutions customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties includes controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site, ensuring proper project close out process is followed, helping with ordering spare/replacement parts, preparing and following up on Annual Support Contracts, and proactive customer checkups/visits. The individual will work directly with the Controls Support Manager to ensure all customer needs are met in a timely manner as well as to the customer's complete satisfaction. The individual will work develop the customer support program to include post acceptance support and after-hours support. The individual will work with other Systems and Controls personnel to coordinate and assist in project close out.
JOB RESPONSIBILITIES
ESSENTIAL FUNCTIONS
- Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
- Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
- Communicate with other Bastian team members effectively. Keep your manager advised of schedule. Check and use voice mail / e-mail diligently. Maintain the team relationship.
- Willingness to step up and assist other positions within Bastian Solutions.
- Communicate strategic information regarding suppliers and customers.
- Become expert on equipment, suppliers, and applications.
- Work with manager to develop processes to help support our team's growth.
- Be part of the rotating 24/7 on-call Support Program (approx. once every 2 months).
- Working with 3rd party vendors to quote additional support (onsite visits).
- Timely completion of all reports and logs to include time and expenses reports.
- Deliver small Support projects under budgeted time/hours and hardware cost.
- Any and all job duties as assigned.
- This position will be at a client site located in Burton, MI.
REQUIREMENTS SKILLS & QUALIFICATIONS
- BS in Engineering (Electrical or Mechanical) or technical discipline
- PLC/VLC programming experience
- HMI programming experience
- Panel design preferred
- Hands-on mechanical capabilities
- Extremely computer literate with MS Office products
- AutoCAD experience preferred
- Material Handling or Automation experience preferred
- Excellent communication and documentation skills
- Able to be onsite in Burton, MI
- Must be legally authorized to work in the U.S. and not require sponsorship currently or in the future.
ABOUT BASTIAN SOLUTIONS
Bastian Solutions, a Toyota Automated Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with a company match
- Vacation/Holiday Pay
- Tuition Reimbursement
- Flexible Work Schedules
- Volunteer Work
- Professional Associations, Conferences and Subscriptions
- Company Meetings & Events
Customer Support Engineer Job Roles in Michigan
See all 30+ Customer Support Engineer Jobs in Michigan
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Search Customer Support Engineer Jobs in MichiganCustomer Support Engineer Jobs in Michigan: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Michigan?
Michigan's largest visa sponsors for technical support engineering roles include Ford Motor Company, General Motors, Stellantis, and their respective technology subsidiaries. Enterprise software companies operating in Ann Arbor, such as Google's Michigan offices and various automotive SaaS vendors, also file H-1B petitions for customer support engineers. Consulting firms like Deloitte and Infosys with Michigan delivery centers appear regularly in Department of Labor disclosure data for these roles.
Which visa types are most common for customer support engineer roles in Michigan?
The H-1B is the most common visa category for customer support engineers in Michigan, provided the role requires a bachelor's degree or higher in a specific technical field such as computer science, electrical engineering, or a closely related discipline. Candidates from Canada may qualify for TN status under the Engineer or Computer Systems Analyst categories. Those with extraordinary ability in technical fields may also explore the O-1A, though this is far less common for support engineering roles.
Which cities in Michigan have the most customer support engineer sponsorship jobs?
Detroit and its surrounding suburbs, particularly Dearborn, Troy, and Auburn Hills, account for the largest share of customer support engineer sponsorship activity given the concentration of automotive OEMs and their technology divisions. Ann Arbor is the second most active market, driven by the University of Michigan ecosystem and enterprise software companies. Grand Rapids has a smaller but growing technology sector with occasional sponsorship opportunities for technical support roles.
How to find customer support engineer visa sponsorship jobs in Michigan?
Migrate Mate filters job listings specifically to customer support engineer roles at Michigan employers who have a demonstrated history of sponsoring work visas, saving you from manually cross-referencing Department of Labor LCA disclosure data. You can search by city, so targeting Detroit, Ann Arbor, or Grand Rapids is straightforward. Because these roles sit at the intersection of technical and client-facing work, filtering for employers in automotive tech or enterprise software will yield the most relevant Michigan results.
What state-specific factors should customer support engineers consider when seeking sponsorship in Michigan?
Michigan's prevailing wage determinations for customer support engineers are heavily influenced by the automotive and manufacturing technology sectors, which can differ from prevailing wages in coastal tech hubs. Employers must file a Labor Condition Application with the Department of Labor certifying they will pay at least the prevailing wage for the specific job location in Michigan. Candidates with degrees from University of Michigan, Michigan State, or Michigan Tech may find stronger recruiter pipelines into Michigan-based sponsors already familiar with those programs.
What is the prevailing wage for sponsored customer support engineer jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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