Customer Support Engineer Visa Sponsorship Jobs in Texas
Customer support engineer roles in Texas are concentrated in Austin's tech corridor, Dallas-Fort Worth's enterprise software hubs, and Houston's energy technology sector. Major employers including Dell Technologies, Oracle, and Cisco maintain large Texas operations and have established records of sponsoring work visas for qualified technical support professionals.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Care Manager
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Hybrid (Must be in/near New Berlin, WI or Houston, TX)
This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.
You will be mainly accountable for:
- Accounts Receivable Management – Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.
- Dispute Resolution – Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.
- Process Improvement & Automation – Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.
- Customer On-time Delivery – Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.
- Customer Facing Tool Support – Provide customer escalation support for E-commerce tools and other customer facing business applications.
Qualifications for the role
- Minimum of 3 years of experience in sales, customer service or general business
- Bachelor's degree in Business or related field
- Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas)
- Experience with business applications/software (SAP, Salesforce, MS Office)
- You are passionate about process improvement and data analytics
- Fluent in English with advance verbal and written communication skills
More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to www.myBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Care Manager
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: Hybrid (Must be in/near New Berlin, WI or Houston, TX)
This role is contributing to the MOSE Customer Service Team in the USA. Main stakeholders are MOSE Leadership.
You will be mainly accountable for:
- Accounts Receivable Management – Monitor and manage outstanding customer balances, partnering with internal teams and customers to resolve billing discrepancies and accelerate payment.
- Dispute Resolution – Investigate and resolve customer disputes related to invoices, credits, pricing, and product issues while documenting root causes and corrective actions.
- Process Improvement & Automation – Identify, develop, and implement process improvements within the customer care function, including Salesforce (SFDC) workflow enhancements, automation opportunities, and CRM optimization to drive efficiency and elevate the customer experience.
- Customer On-time Delivery – Track orders from release through completion, identify delays, and coordinate with operations and logistics to ensure on-time delivery performance.
- Customer Facing Tool Support – Provide customer escalation support for E-commerce tools and other customer facing business applications.
Qualifications for the role
- Minimum of 3 years of experience in sales, customer service or general business
- Bachelor's degree in Business or related field
- Advanced proficiency in analytical tools such as PowerBI and Excel (Pivot tables, power query, lookup formulas)
- Experience with business applications/software (SAP, Salesforce, MS Office)
- You are passionate about process improvement and data analytics
- Fluent in English with advance verbal and written communication skills
More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to www.myBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Customer Support Engineer Job Roles in Texas
See all 52+ Customer Support Engineer Jobs in Texas
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Support Engineer Jobs in TexasCustomer Support Engineer Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for customer support engineers in Texas?
Technology companies with significant Texas operations are the most active sponsors for customer support engineer roles. Dell Technologies in Round Rock, Oracle and IBM in Austin, and Cisco in Richardson have sponsored H-1B visa workers in technical support functions. Enterprise software firms, cloud infrastructure companies, and cybersecurity vendors concentrated in the Dallas-Fort Worth and Austin metros also regularly file sponsorship petitions for these positions.
Which visa types are most common for customer support engineer roles in Texas?
The H-1B is the most common visa category for customer support engineers in Texas, as the role typically requires a bachelor's degree in computer science, information systems, or a related field and qualifies as a specialty occupation. Canadian and Mexican nationals may pursue TN visa status under the USMCA. Candidates already holding OPT or STEM OPT authorization are also actively recruited by Texas tech employers before transitioning to H-1B sponsorship.
Which cities in Texas have the most customer support engineer sponsorship jobs?
Austin leads in volume, driven by its concentration of software companies, cloud providers, and SaaS startups that regularly hire internationally. Dallas-Fort Worth follows closely, with enterprise technology firms, telecommunications companies, and financial technology employers all sponsoring for these roles. Houston adds opportunities in energy technology and industrial software. San Antonio has a growing cybersecurity sector, anchored in part by military-adjacent tech contractors, that also generates openings.
How to find customer support engineer visa sponsorship jobs in Texas?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to browse customer support engineer openings across Texas without sorting through roles that exclude international candidates. You can filter by city, including Austin, Dallas, and Houston, to target markets where sponsorship activity is highest. Focusing your search on employers with established H-1B filing histories in Texas significantly improves your chances of a productive application.
Are there state-specific considerations for customer support engineers seeking sponsorship in Texas?
Texas has no state income tax, which affects prevailing wage comparisons since federal prevailing wage determinations are based on local cost-of-labor data specific to each metro area. Austin and Dallas-Fort Worth have distinct wage level benchmarks set by the Department of Labor. University pipelines from UT Austin, Texas A&M, and UT Dallas produce strong competition in these markets, so international candidates benefit from targeting employers with documented H-1B sponsorship histories rather than applying broadly.
What is the prevailing wage for sponsored customer support engineer jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.