Customer Support Engineer Visa Sponsorship Jobs in Illinois

INTRODUCTION

The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As an Automation & SCADA Integration Customer Support Engineer, you’ll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

In this role, you will assist numerous customers, just as demonstrated in the video below. You will be helping our customers to successfully automate tasks in the power system environment and beyond! SCADA in West Texas - YouTube

BASIC QUALIFICATIONS

This job might be for you if you:

• Have a Bachelor’s degree in Electrical Engineering or Computer Science (or equivalent engineering degree)
• Have 3+ years of experience in power systems automation and communication.
• Have relevant experience with utility/industrial power systems, focusing on automation, communications, and control, including:
• SCADA fundamentals and protocols (DNP3, Modbus, SEL, IEC 61850, Ethernet/IP, OPC UA).
• RTUs, RTACs, IEDs, SEL Relays (3XX-8XX series).
• PLCs, HMIs.
• Serial (EIA-232, EIA-485) and Ethernet (TCP/IP, UDP) communications.
• Firewalls, Security Gateways (SEL-362X).
• Terminal Servers (SEL-3610), Cellular Routers (SEL-3061 or equivalent), Managed Network Switches, SDN.
• IEC 61131-3 programming (Structured Text, Continuous Function Chart, Ladder Diagram).
• Troubleshooting with Wireshark.
• Can listen attentively and provide positive, helpful, and professional communication to both internal and external customers. You maintain composure and professionalism under challenging circumstances.
• Can take on the challenge of unfamiliar tasks and experiment to find new solutions.
• Can create a positive and motivating working environment for all and the ability to cooperatively work in a team.
• Are a strong communicator with excellent technical training, speaking, writing, and customer service skills.
• Can direct daily work activities with general supervision.
• Model high standards of honesty and integrity.
• Have the ability to travel up to 30%.

ROLE AND RESPONSIBILITIES

A typical day might include the following:

• Maintaining and improving your knowledge of power systems, SCADA, integration system automation, and all related SEL products.
• Helping customers apply SEL products through visits, demonstrations, training courses and phone contact.
• Applying principles, theories, standard techniques, and concepts to provide solutions to a variety of problems.
• Contributing to product specifications, application and testing software, and literature.
• Participating in SEL marketing and sales activities, industry technical meetings, and conferences.
• Teaching SEL University courses within core area.
• Contributing to and reviewing white papers, application guides, industry journals, and technical papers.
• Interacting with a diverse range of customers, solving technical problems and teaching the best solutions through various channels.

LOCATION

We are open to this position being located in Fairview Heights, IL or Lakewood, CO.

COMPENSATION

We anticipate filling this position as an Application Engineer at $84,000 - $144,000 per year. We are open to reviewing candidates with more or less experience and the salary range may differ if filled at a different level. We base our starting pay offer and title on job-related factors such as candidate experience, training, knowledge, and skills.

BENEFITS

Competitive pay. Superior benefits. Inspiring work.
People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

COMMUNICATION WITH APPLICANTS

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com.

SEL is an Equal Opportunity Employer: Vets/Disabled.