Support Associate Visa Sponsorship Jobs in Florida
Support associate roles in Florida span customer-facing positions at financial services firms in Miami, tech companies in Tampa, and healthcare organizations in Orlando. Employers including Citi, Chewy, and AdventHealth have sponsored international workers for these roles. The state's concentration of multinational companies and growing tech sector makes it an active market for support associate visa sponsorship.
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Get Access To All JobsINTRODUCTION
Konica Minolta currently has an exciting opportunity for a GSD Support Associate!
ROLE AND RESPONSIBILITIES
- Provide an exceptional service experience when handling incoming customer requests
- Determine the reason for the request and, if necessary, route to applicable functions
- For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
- Log service incidents accurately and assist customers with other requests as needed
- Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
- Communicates clearly and professionally with customers to handle requests efficiently
- Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
- Gathers information of the customer request and determine best course of action
- Identifies urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation
- Follow through on customer commitments, research as needed using available resources
- Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
- Complete projects and tasks as assigned by management
BASIC QUALIFICATIONS
- High school or equivalent
- Entry level with some experience preferred in a call center environment
- Excellent verbal and written communication skills
- Good customer service and interpersonal skills
- Ability to problem solve and perform basic troubleshooting
- Computer skills - Microsoft Office, Word, Excel, PowerPoint
- Positive attitude and collaborates well with team members
- Ability to multi-task work in a fast-paced environment
- Occasional travel as requested
- This position requires sitting at a desk with a computer monitor for several hours at one time
- The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
About us
This posting reflects an existing vacancy that we are actively recruiting for.
About Konica Minolta
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
SALARY DISCLAIMER
Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.
AI DISCLOSURE
Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.
EOE STATEMENT
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
INTRODUCTION
Konica Minolta currently has an exciting opportunity for a GSD Support Associate!
ROLE AND RESPONSIBILITIES
- Provide an exceptional service experience when handling incoming customer requests
- Determine the reason for the request and, if necessary, route to applicable functions
- For service issues, perform basic triage to determine the best course for resolution and/or escalate to level 2
- Log service incidents accurately and assist customers with other requests as needed
- Follows prescribed processes and procedures including systems, schedule adherence and tool utilizations
- Communicates clearly and professionally with customers to handle requests efficiently
- Handle inbound requests including support incidents, service requests, meter readings and orders using internal multi-media
- Gathers information of the customer request and determine best course of action
- Identifies urgent situations that require additional actions to satisfy the customers’ needs including supply sourcing/expediting and incident escalation
- Follow through on customer commitments, research as needed using available resources
- Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
- Complete projects and tasks as assigned by management
BASIC QUALIFICATIONS
- High school or equivalent
- Entry level with some experience preferred in a call center environment
- Excellent verbal and written communication skills
- Good customer service and interpersonal skills
- Ability to problem solve and perform basic troubleshooting
- Computer skills - Microsoft Office, Word, Excel, PowerPoint
- Positive attitude and collaborates well with team members
- Ability to multi-task work in a fast-paced environment
- Occasional travel as requested
- This position requires sitting at a desk with a computer monitor for several hours at one time
- The vision requirement includes: close vision, peripheral vision, depth perception, and ability to adjust focus
About us
This posting reflects an existing vacancy that we are actively recruiting for.
About Konica Minolta
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
SALARY DISCLAIMER
Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.
AI DISCLOSURE
Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.
EOE STATEMENT
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Support Associate Job Roles in Florida
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Search Support Associate Jobs in FloridaSupport Associate Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for support associates in Florida?
Florida-based employers that have sponsored international workers for support associate roles include large financial institutions in Miami such as Citi and Banco Santander, e-commerce companies like Chewy headquartered in Dania Beach, and healthcare systems including AdventHealth and HCA Florida. Enterprise technology firms and managed service providers with Florida offices also appear in federal LCA disclosure data as recurring sponsors for support-category positions.
Which visa types are most common for support associate roles in Florida?
The H-1B visa is the most commonly used visa for support associate roles where the position requires a bachelor's degree in a specific field, such as IT support or technical account management. The TN visa is an option for Canadian and Mexican nationals in qualifying professional categories. The L-1B intracompany transferee visa also appears for support associates moving within multinational firms that have Florida offices.
Which cities in Florida have the most support associate sponsorship jobs?
Miami leads for support associate sponsorship activity, driven by its concentration of financial services firms, international banks, and Latin American regional headquarters. Tampa and Orlando follow, with strong demand from healthcare networks, SaaS companies, and call-center operations. Jacksonville has a growing financial services sector that generates support associate openings, and Fort Lauderdale sees activity from logistics and e-commerce employers.
How to find support associate visa sponsorship jobs in Florida?
Migrate Mate lists support associate roles in Florida filtered specifically to employers who sponsor visas, saving you the time of sorting through postings that offer no sponsorship. You can search by city, visa type, and industry to narrow results to positions that match your background. For support associate roles, focusing on Florida's finance, healthcare, and technology sectors tends to yield the strongest sponsorship activity on the platform.
Are there state-specific factors that affect support associate visa sponsorship in Florida?
Florida has no state income tax, which affects prevailing wage considerations since DOL wage determinations for H-1B LCAs are based on federal occupational data by metropolitan area, not state tax treatment. Florida's large bilingual workforce means support associate roles in Miami often require Spanish fluency, which can help internationally educated candidates stand out. The University of Florida and Florida International University also feed talent pipelines that some employers extend to international graduates on OPT.
What is the prevailing wage for sponsored support associate jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.