Lead Management Visa Sponsorship Jobs in Illinois
Illinois is a strong market for lead management professionals, with major employers like Salesforce, McDonald's, and Hyatt headquartered or operating significant offices in Chicago. The city's concentration of enterprise technology, hospitality, and financial services firms generates consistent demand for experienced lead management talent, and many of these organizations have established visa sponsorship programs for qualified international candidates.
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Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.
The Lead Management Manager leads the Marketing Contact Center (MCC), overseeing the entire process for qualifying and handling all inbound customer leads. This role involves a close collaboration with sales teams, channel partners, and distributors to achieve marketing revenue goals. This manager is responsible for the team's performance, which includes setting goals, defining KPIs, reporting on progress (lead readouts), and taking corrective action. Additionally, they act as the Subject Matter Expert (SME) on any lead management projects.
This position requires onsite work in the Lincolnshire, IL location.
Responsibilities:
Leadership & Team Development
- Lead, mentor, and develop a high-performing team by providing coaching and feedback to enhance service levels, conversion rates, and overall effectiveness.
- Foster a culture of accountability, continuous improvement, and customer-centricity, focused on keeping the team motivated and engaged.
- Establish clear performance objectives (KPIs) and develop career paths to ensure individual and team growth.
Lead Management Optimization
- Design and own the end-to-end lead management strategy, overseeing the development and maintenance of efficient processes for inquiry generation, qualification, routing, and follow-up.
- Innovate and refine lead processes to ensure bandwidth and adherence to Service Level Agreements (SLAs).
- Continuously monitor tactical performance, market trends, and industry best practices to identify areas for improvement and drive strategic adjustments that maximize conversion and ROI.
Cross-Functional Collaboration & Influence
- Serve as the central Subject Matter Expert (SME) and primary escalation point for all end-user customer inquiries, lead management processes, and related tools.
- Represent the Marketing Contact Center (MCC) in cross-functional programs and stakeholder meetings, effectively communicating strategy, performance, and business impact.
- Oversee the development and organization of product training programs to ensure the team possesses expert-level readiness and knowledge.
- Performance Reporting & Analytics: Develop, maintain, and own performance dashboards to provide real-time visibility into lead flow, conversion rates, and team KPIs. Analyze data to report trends, identify actionable insights, and measure ROI.
- Escalation & Issue Resolution: Serve as the primary point of contact for all lead management escalations. Own the resolution process by investigating issues, collaborating with cross-functional teams, and implementing corrective actions to prevent recurrence.
- Event Lead Management: Oversee the end-to-end process for lead capture at all marketing events. Responsible for developing the capture strategy, managing execution, and ensuring the timely and accurate processing of all event-sourced leads into Sales Force for distribution and nurturing.
Qualifications:
Required Qualifications:
- BA/BS degree preferred or equivalent work experience
- 8+ years experience in customer support, marketing or sales support
Preferred Qualifications:
- Experience in building a positive team culture and environment
- Strong call center experience with a customer satisfaction focus
- Experience with optimizing AI in a call center environment
- Strong partnering - internal and external leadership
- Ability to drive results and execution in a highly matrixed organization
- Effective delegation to appropriate specialists and team
- Ability to build and maintain a strong partnership with sales
- Calm under pressure and effective communicator
- Accountable for results, transparent with peers & staff
- Inquiry management & lead routing systems
- Basic understanding of portfolio for routing and prioritization
- Bilingual in Spanish and English is a plus, but not required
Come join the herd!
Zebra is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.
Know Your Rights:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Conozca sus Derechos:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary: USD 109000.00 - USD 163400.00 Yearly
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via email or outside of the system. If you are a victim of identity theft contact your local police department.
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.
Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.
The Lead Management Manager leads the Marketing Contact Center (MCC), overseeing the entire process for qualifying and handling all inbound customer leads. This role involves a close collaboration with sales teams, channel partners, and distributors to achieve marketing revenue goals. This manager is responsible for the team's performance, which includes setting goals, defining KPIs, reporting on progress (lead readouts), and taking corrective action. Additionally, they act as the Subject Matter Expert (SME) on any lead management projects.
This position requires onsite work in the Lincolnshire, IL location.
Responsibilities:
Leadership & Team Development
- Lead, mentor, and develop a high-performing team by providing coaching and feedback to enhance service levels, conversion rates, and overall effectiveness.
- Foster a culture of accountability, continuous improvement, and customer-centricity, focused on keeping the team motivated and engaged.
- Establish clear performance objectives (KPIs) and develop career paths to ensure individual and team growth.
Lead Management Optimization
- Design and own the end-to-end lead management strategy, overseeing the development and maintenance of efficient processes for inquiry generation, qualification, routing, and follow-up.
- Innovate and refine lead processes to ensure bandwidth and adherence to Service Level Agreements (SLAs).
- Continuously monitor tactical performance, market trends, and industry best practices to identify areas for improvement and drive strategic adjustments that maximize conversion and ROI.
Cross-Functional Collaboration & Influence
- Serve as the central Subject Matter Expert (SME) and primary escalation point for all end-user customer inquiries, lead management processes, and related tools.
- Represent the Marketing Contact Center (MCC) in cross-functional programs and stakeholder meetings, effectively communicating strategy, performance, and business impact.
- Oversee the development and organization of product training programs to ensure the team possesses expert-level readiness and knowledge.
- Performance Reporting & Analytics: Develop, maintain, and own performance dashboards to provide real-time visibility into lead flow, conversion rates, and team KPIs. Analyze data to report trends, identify actionable insights, and measure ROI.
- Escalation & Issue Resolution: Serve as the primary point of contact for all lead management escalations. Own the resolution process by investigating issues, collaborating with cross-functional teams, and implementing corrective actions to prevent recurrence.
- Event Lead Management: Oversee the end-to-end process for lead capture at all marketing events. Responsible for developing the capture strategy, managing execution, and ensuring the timely and accurate processing of all event-sourced leads into Sales Force for distribution and nurturing.
Qualifications:
Required Qualifications:
- BA/BS degree preferred or equivalent work experience
- 8+ years experience in customer support, marketing or sales support
Preferred Qualifications:
- Experience in building a positive team culture and environment
- Strong call center experience with a customer satisfaction focus
- Experience with optimizing AI in a call center environment
- Strong partnering - internal and external leadership
- Ability to drive results and execution in a highly matrixed organization
- Effective delegation to appropriate specialists and team
- Ability to build and maintain a strong partnership with sales
- Calm under pressure and effective communicator
- Accountable for results, transparent with peers & staff
- Inquiry management & lead routing systems
- Basic understanding of portfolio for routing and prioritization
- Bilingual in Spanish and English is a plus, but not required
Come join the herd!
Zebra is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.
Know Your Rights:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Conozca sus Derechos:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary: USD 109000.00 - USD 163400.00 Yearly
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via email or outside of the system. If you are a victim of identity theft contact your local police department.
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.
Lead Management Job Roles in Illinois
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Search Lead Management Jobs in IllinoisLead Management Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for lead management roles in Illinois?
Large enterprise employers in Illinois with documented H-1B sponsorship histories include Salesforce, Accenture, Deloitte, and Motorola Solutions, all of which maintain significant operations in Chicago. Technology consultancies and financial services firms in the Loop and River North districts are among the most active sponsors for lead management and CRM-focused roles, based on Department of Labor disclosure data.
Which visa types are most common for lead management roles in Illinois?
The H-1B is the most common visa for lead management roles in Illinois, as these positions typically require a bachelor's degree in business, marketing, or a related field and qualify as specialty occupations. Candidates with Canadian or Mexican citizenship may also be eligible for TN visas under the business analyst or management consultant categories, depending on how the role is classified by the employer.
Which cities in Illinois have the most lead management sponsorship jobs?
Chicago accounts for the overwhelming majority of lead management visa sponsorship opportunities in Illinois. The River North, Loop, and Fulton Market neighborhoods host dense concentrations of technology, marketing, and professional services employers. Outside Chicago, limited sponsorship activity exists in suburban corridors like Schaumburg and Downers Grove, primarily through large corporate campuses with national HR infrastructure capable of supporting visa petitions.
How to find lead management visa sponsorship jobs in Illinois?
Migrate Mate is designed specifically for international candidates seeking visa sponsorship roles, including lead management positions in Illinois. You can filter by role type and state to surface employers who have actively sponsored workers in the past. Because lead management roles span CRM, sales operations, and demand generation, searching across related titles on Migrate Mate helps broaden your view of available sponsoring employers in the Illinois market.
Are there any state-specific considerations for lead management sponsorship roles in Illinois?
Illinois employers sponsoring H-1B workers must meet Department of Labor prevailing wage requirements specific to the Chicago-Naperville-Elgin metropolitan area, which sets the wage floor for lead management roles in the region. Illinois also has a mature university pipeline through institutions like Northwestern University, the University of Chicago, and the University of Illinois, meaning employers in the state are accustomed to hiring international graduates and navigating OPT-to-H-1B transitions for business and marketing roles.
What is the prevailing wage for sponsored lead management jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which lead management employers are hiring and sponsoring visas in Illinois right now.
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