Principal Account Manager Visa Sponsorship Jobs in Indiana
Principal account manager roles in Indiana center on the state's technology, logistics, and manufacturing sectors, with employers in Indianapolis, Fort Wayne, and Bloomington actively hiring. Companies like Salesforce, SAP, and regional tech firms have sponsored international talent for senior sales and account management positions across the state.
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Get Access To All JobsINTRODUCTION
Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position Summary
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth. This role serves as the critical link between customers and internal business partners, ensuring customer objectives are achieved while supporting company goals and operational excellence.
The Senior Manager is a hands-on leader responsible for managing customer success teams, optimizing processes, driving customer engagement initiatives, and delivering measurable outcomes. The Senior Manager develops strong customer relationships, identifies opportunities for service enhancement, and ensures consistent day-to-day execution of customer success programs across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and manage the Customer Success team, providing coaching, development, and performance management.
- Serve as the primary operational bridge between customer success, sales, operations, and business development teams.
- Execute customer success strategies that align customer goals with organizational objectives.
- Develop, implement, and continuously improve customer success processes and SOPs.
- Monitor customer health metrics, satisfaction scores, and service performance indicators.
- Analyze customer feedback and operational data to identify improvement opportunities.
- Drive customer onboarding, adoption, engagement, and retention initiatives.
- Partner with cross-functional teams to resolve customer issues effectively.
- Establish customer communication plans, business reviews, and escalation processes.
- Identify opportunities to expand customer relationships and value.
- Recruit, onboard, train, and develop customer success team members.
- Manage team workloads and performance expectations.
- Prepare and present customer success metrics and reports to leadership.
- Foster a customer-centric culture focused on continuous improvement.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree preferred; or equivalent experience
- Minimum of 5–7 years of customer success, customer service, account management, or related experience.
- At least 3 years of leadership experience managing customer-facing teams.
- Proven track record of improving customer satisfaction, retention, and service performance.
- Experience developing and implementing customer-focused processes and operational improvements.
- Experience working cross-functionally with sales, operations, and leadership teams.
REQUIRED SKILLS AND COMPETENCIES
- Exceptional verbal and written communication skills.
- Strong relationship-building and customer engagement abilities.
- Excellent interpersonal and customer service skills.
- Strong organizational and project management capabilities.
- Analytical mindset with the ability to interpret data.
- Effective problem-solving and decision-making skills.
- Demonstrated leadership and team development experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Strong business acumen and understanding of customer lifecycle management.
KEY SUCCESS MEASURES
- Customer Satisfaction (CSAT) performance
- Customer retention and renewal rates
- Customer issue resolution and response times
- Team performance and employee engagement
- Achievement of customer success KPIs and service level commitments
- Process improvement and operational efficiency gains
- Growth of customer relationships and account expansion opportunities
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
BENEFITS
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
INTRODUCTION
Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Position Summary
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth. This role serves as the critical link between customers and internal business partners, ensuring customer objectives are achieved while supporting company goals and operational excellence.
The Senior Manager is a hands-on leader responsible for managing customer success teams, optimizing processes, driving customer engagement initiatives, and delivering measurable outcomes. The Senior Manager develops strong customer relationships, identifies opportunities for service enhancement, and ensures consistent day-to-day execution of customer success programs across the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Lead and manage the Customer Success team, providing coaching, development, and performance management.
- Serve as the primary operational bridge between customer success, sales, operations, and business development teams.
- Execute customer success strategies that align customer goals with organizational objectives.
- Develop, implement, and continuously improve customer success processes and SOPs.
- Monitor customer health metrics, satisfaction scores, and service performance indicators.
- Analyze customer feedback and operational data to identify improvement opportunities.
- Drive customer onboarding, adoption, engagement, and retention initiatives.
- Partner with cross-functional teams to resolve customer issues effectively.
- Establish customer communication plans, business reviews, and escalation processes.
- Identify opportunities to expand customer relationships and value.
- Recruit, onboard, train, and develop customer success team members.
- Manage team workloads and performance expectations.
- Prepare and present customer success metrics and reports to leadership.
- Foster a customer-centric culture focused on continuous improvement.
EDUCATION AND EXPERIENCE REQUIREMENTS
- Bachelor's degree preferred; or equivalent experience
- Minimum of 5–7 years of customer success, customer service, account management, or related experience.
- At least 3 years of leadership experience managing customer-facing teams.
- Proven track record of improving customer satisfaction, retention, and service performance.
- Experience developing and implementing customer-focused processes and operational improvements.
- Experience working cross-functionally with sales, operations, and leadership teams.
REQUIRED SKILLS AND COMPETENCIES
- Exceptional verbal and written communication skills.
- Strong relationship-building and customer engagement abilities.
- Excellent interpersonal and customer service skills.
- Strong organizational and project management capabilities.
- Analytical mindset with the ability to interpret data.
- Effective problem-solving and decision-making skills.
- Demonstrated leadership and team development experience.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and CRM platforms.
- Strong business acumen and understanding of customer lifecycle management.
KEY SUCCESS MEASURES
- Customer Satisfaction (CSAT) performance
- Customer retention and renewal rates
- Customer issue resolution and response times
- Team performance and employee engagement
- Achievement of customer success KPIs and service level commitments
- Process improvement and operational efficiency gains
- Growth of customer relationships and account expansion opportunities
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
BENEFITS
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Principal Account Manager Job Roles in Indiana
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Search Principal Account Manager Jobs in IndianaPrincipal Account Manager Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for principal account managers?
Technology and enterprise software companies in Indiana have the most active sponsorship history for senior account management roles. Indianapolis-based operations of Salesforce, SAP, Oracle, and Cummins have filed Labor Condition Applications for account management positions. Regional healthcare technology firms and logistics companies headquartered in Indiana also appear in DOL sponsorship records for client-facing senior roles.
Which visa types realistically fit principal account manager roles in Indiana?
Principal account manager roles typically qualify as specialty occupations requiring a bachelor's degree in business, marketing, or a related field, making H-1B visa the most common path. Australian nationals can pursue the E-3 visa, and Chilean and Singaporean nationals may qualify under H-1B1 visa. Candidates on F-1 status can work via OPT while pursuing employer sponsorship. EB-2 and EB-3 green card categories apply for permanent sponsorship through PERM labor certification.
How to find principal account manager visa sponsorship jobs in Indiana?
Migrate Mate lists Indiana employers with verified sponsorship history for principal account manager roles, so you can focus on companies that have demonstrated willingness to sponsor rather than applying broadly. Indianapolis and Fort Wayne have the highest concentration of relevant postings. Filtering by role category and state on Migrate Mate surfaces active openings at technology, SaaS, and enterprise services companies across Indiana.
Which Indiana cities have the most principal account manager sponsorship jobs?
Indianapolis accounts for the majority of principal account manager sponsorship activity in Indiana, driven by its concentration of technology companies, healthcare organizations, and corporate headquarters. Fort Wayne has a secondary cluster tied to manufacturing and logistics firms. Bloomington sees some activity linked to Indiana University's research and technology commercialization ecosystem, particularly at software and analytics companies.
Are there any Indiana-specific factors that affect sponsorship for principal account managers?
Indiana's strong manufacturing and life sciences industries mean many principal account manager openings involve technical product lines, which can strengthen the specialty occupation case for H-1B petitions when a degree in a directly related field is on file. Indiana University and Purdue University produce business and technology graduates who enter account management pipelines, and some regional employers have established international hiring patterns as a result.
What is the prevailing wage for sponsored principal account manager jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.