Product Support Engineer Visa Sponsorship Jobs in Kansas

INTRODUCTION

SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As an Electrical Controls Engineer, you will serve as the primary liaison between SPX sales representatives, Sales Managers, customers, and the package products group to ensure accurate and timely support for Controls product needs. The incumbent will provide application assistance, quotes and order support, troubleshoot, and train while coordinating closely with the Controls Product Manager to support new product development and testing. This role encourages innovation and continuously improves efficiency of technical support, monitors advances of technology and competition, and supports global and acquisition-related technical issues in areas of expertise.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Technical Support and Application Expertise
2. Provide Package Product Controls support for engineered solutions and determine product suitability for specific applications.
3. Assist field sales and SPX representatives with technical inquiries, proposal development, and customer specification interpretation.
4. Support controls start-ups, troubleshooting, and HVAC controls integration in the field.

5. Configure control system architectures including VFDs, PLCs, HMIs, and BMS with networking protocols (e.g., Modbus, BACnet).

6. Sales, Marketing, and Training Support

7. Assist Sales and Marketing through customer visits, seminars, trade shows, and technical presentations.
8. Develop and deliver product and application training for new field sales personnel and customers.
9. Maintain competitive product information and stay informed on industry developments.

10. Interface with end users and contractors to capture voice-of-customer insights.

11. Cross-Functional Coordination and Process Improvement

12. Coordinate with engineering, sourcing, and manufacturing teams to address field sales inquiries and clarify non-standard product options.
13. Provide lead-time estimates and support quoting and order execution processes.
14. Utilize business systems for item master data, bills of materials, and document control.

15. Recommend and improve controls processes to enhance efficiency and customer satisfaction.

16. Product Development and Continuous Improvement

17. Identify new product opportunities and enhancements to meet evolving customer needs.
18. Define and document product requirements and evaluate portfolio performance.
19. Develop and execute project plans in collaboration with cross-functional teams.
20. Establish best practices, processes, and documentation to drive innovation and consistency.

What we are looking for (Required/Ideal Experience, Skills, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience & Skills

- Strong knowledge of Microsoft Office
- Ability to quickly learn various other software packages
- Strong technical aptitude and problem-solving skills
- Ability to read and understand electrical diagrams, drawings, and technical specifications
- Ability to speak confidently in front of large groups

Ideal Experience & Skills

- Technical aptitude and strong technical knowledge of Controls and Evaporative Cooling products
- Ability to sort through large amounts of data to identify important issues
- Autocad experience detailing control system integrations

Education & Certifications

- Bachelor’s degree in Electrical Engineering or electrical degree, preferred, or 5-7 years of relevant experience, required

Travel & Working Environment

- Onsite office environment, Monday – Friday; Hybrid work schedule available after satisfactory completion of probationary period
- The position may require working occasionally outside normal work hours
- Willingness and ability to travel on an as needed basis. Travel projected to be 5-10%
- Occasional outside environment; exposure to excessive noise, heat, or bad weather
- Keyboarding/typing
- Occasional lifting up to 30 pounds
- Ability to read effectively from a computer screen and/or a paper copy
- Ability to handle a large volume of work and perform multiples tasks in a fast-paced environment

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
- Competitive health insurance plans and 401(k) match, with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.