Product Support Engineer Visa Sponsorship Jobs in Georgia
Product support engineer roles in Georgia are concentrated in Atlanta, where companies like NCR Atleos, Global Payments, and Cox Enterprises have established technology operations. The metro area's growing fintech and enterprise software sectors create steady demand for product support engineers who need H-1B visa or other work visa sponsorship.
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Get Access To All JobsAbout NISC:
NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Job Summary:
The Product Support Manager leads the day-to-day operations of NISC's Accounting Product Support teams, including General Accounting for the UPN platform and FIS for the Meridian platform. This role oversees team performance, workload, coaching, development, and KPIs while providing guidance on complex software issues. The manager also partners cross-functionally to improve products and processes and foster a collaborative, accountable, and customer-focused culture committed to exceptional member service.
Essential Functions:
- Lead the day-to-day operations of the Product Support team across phone, email, chat, and on-site support and training.
- Manage staffing, workload distribution, resource allocation, and team workflows to ensure timely and effective customer support.
- Establish performance expectations, goals, responsibilities, competencies, and development plans for team members.
- Monitor employee performance, conduct regular check-ins, provide coaching and feedback, resolve conflicts, and complete annual performance reviews.
- Train and mentor team members on software functionality, support standards, and effective case-resolution practices.
- Provide technical guidance and assist with researching, troubleshooting, and escalating complex product issues to Development when necessary.
- Monitor support requests, service levels, and KPIs to ensure timely resolution, effective communication, and continuous improvement.
- Collaborate with departmental leaders to develop and improve support processes, procedures, quality standards, and customer-satisfaction strategies.
- Communicate team performance, issue trends, root causes, proposed solutions, and improvement plans to key stakeholders.
- Partner with Implementation leaders to support smooth customer transitions following implementation, including migration process-confirmation activities.
- Manage the creation, testing, review, and maintenance of technical documentation for employees and customers.
- Communicate known software issues to customers and share customer feedback with Development teams to inform potential product improvements.
- Foster a high-performing, collaborative, innovative, and customer-focused team culture.
- Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- 8+ years of relevant experience in software support, technical support, customer service, or related field.
- 2+ years of people-leadership experience managing teams of 10 or more direct reports.
- Advanced SQL knowledge and experience troubleshooting software-related issues.
- Ability to participate in an on-call rotation and occasionally work outside standard business hours.
- Strong leadership, coaching, performance management, and team-development skills.
- Demonstrated commitment to delivering exceptional service to internal and external customers.
- Ability to analyze complex technical and operational issues, identify root causes, and implement effective solutions.
- Strong verbal and written communication skills, including the ability to translate technical information for nontechnical audiences.
- Excellent organization, attention to detail, and time-management skills.
- Ability to manage multiple competing priorities and adapt quickly in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Word, Outlook, Excel, and PowerPoint.
- Demonstrated initiative, sound judgment, innovation, and a continuous-improvement mindset.
Education:
Bachelor's degree in business administration or related field.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
About NISC:
NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Job Summary:
The Product Support Manager leads the day-to-day operations of NISC's Accounting Product Support teams, including General Accounting for the UPN platform and FIS for the Meridian platform. This role oversees team performance, workload, coaching, development, and KPIs while providing guidance on complex software issues. The manager also partners cross-functionally to improve products and processes and foster a collaborative, accountable, and customer-focused culture committed to exceptional member service.
Essential Functions:
- Lead the day-to-day operations of the Product Support team across phone, email, chat, and on-site support and training.
- Manage staffing, workload distribution, resource allocation, and team workflows to ensure timely and effective customer support.
- Establish performance expectations, goals, responsibilities, competencies, and development plans for team members.
- Monitor employee performance, conduct regular check-ins, provide coaching and feedback, resolve conflicts, and complete annual performance reviews.
- Train and mentor team members on software functionality, support standards, and effective case-resolution practices.
- Provide technical guidance and assist with researching, troubleshooting, and escalating complex product issues to Development when necessary.
- Monitor support requests, service levels, and KPIs to ensure timely resolution, effective communication, and continuous improvement.
- Collaborate with departmental leaders to develop and improve support processes, procedures, quality standards, and customer-satisfaction strategies.
- Communicate team performance, issue trends, root causes, proposed solutions, and improvement plans to key stakeholders.
- Partner with Implementation leaders to support smooth customer transitions following implementation, including migration process-confirmation activities.
- Manage the creation, testing, review, and maintenance of technical documentation for employees and customers.
- Communicate known software issues to customers and share customer feedback with Development teams to inform potential product improvements.
- Foster a high-performing, collaborative, innovative, and customer-focused team culture.
- Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- 8+ years of relevant experience in software support, technical support, customer service, or related field.
- 2+ years of people-leadership experience managing teams of 10 or more direct reports.
- Advanced SQL knowledge and experience troubleshooting software-related issues.
- Ability to participate in an on-call rotation and occasionally work outside standard business hours.
- Strong leadership, coaching, performance management, and team-development skills.
- Demonstrated commitment to delivering exceptional service to internal and external customers.
- Ability to analyze complex technical and operational issues, identify root causes, and implement effective solutions.
- Strong verbal and written communication skills, including the ability to translate technical information for nontechnical audiences.
- Excellent organization, attention to detail, and time-management skills.
- Ability to manage multiple competing priorities and adapt quickly in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Word, Outlook, Excel, and PowerPoint.
- Demonstrated initiative, sound judgment, innovation, and a continuous-improvement mindset.
Education:
Bachelor's degree in business administration or related field.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Product Support Engineer Job Roles in Georgia
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Search Product Support Engineer Jobs in GeorgiaProduct Support Engineer Jobs in Georgia: Frequently Asked Questions
Which companies in Georgia sponsor visas for product support engineers?
Atlanta-based technology and fintech employers are the most consistent sponsors for product support engineers in Georgia. Companies like NCR Atleos, Global Payments, Fiserv, Cox Enterprises, and IBM have filed H-1B Labor Condition Applications for technical support roles. Larger enterprise software and cloud services firms operating out of Atlanta's Midtown and Buckhead tech corridors also appear regularly in Department of Labor disclosure data for this role type.
What visa types are most common for product support engineer roles in Georgia?
The H-1B is the most common visa category for product support engineers in Georgia, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field such as computer science or software engineering. Some employers also sponsor L-1B transfers for product support engineers moving from international offices. TN visa status is available to Canadian and Mexican nationals where the role fits qualifying TN categories.
Which cities in Georgia have the most product support engineer visa sponsorship jobs?
Atlanta accounts for the vast majority of product support engineer sponsorship opportunities in Georgia. Specific concentrations exist in Midtown Atlanta, where technology company headquarters and regional offices cluster, and in suburbs like Alpharetta and Dunwoody, which host significant enterprise software and managed services operations. Savannah has a smaller but growing technology employment base, though sponsorship activity there is considerably less frequent than in metro Atlanta.
How to find product support engineer visa sponsorship jobs in Georgia?
Migrate Mate is built specifically for this search. You can filter by role and state to see product support engineer positions in Georgia where employers have indicated visa sponsorship availability. This saves time compared to manually checking postings that may not specify sponsorship. Migrate Mate focuses on roles relevant to international candidates, so the listings you see are more likely to come from employers with an active sponsorship process for product support engineers.
Are there state-specific considerations for product support engineers seeking sponsorship in Georgia?
Georgia does not have state-level visa regulations, but the Atlanta metro's concentration of Fortune 500 technology and financial services companies means the local H-1B sponsor pool is relatively broad. Georgia Tech and Georgia State University produce computer science and engineering graduates who enter the local talent pipeline, which means employers in Atlanta are generally familiar with sponsoring early-career technical roles. Prevailing wage requirements for product support engineers are set by the Department of Labor based on the Atlanta-Sandy Springs-Roswell metropolitan area wage data.
What is the prevailing wage for sponsored product support engineer jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.