Product Support Engineer Visa Sponsorship Jobs in Utah
Product support engineer roles in Utah are concentrated in the Salt Lake City tech corridor, with employers like Adobe, Qualtrics, and Domo actively hiring technical support talent. The state's growing SaaS and data analytics sector creates steady demand for engineers who can troubleshoot complex software systems, making Utah a realistic target for international candidates seeking visa sponsorship.
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About Fishbowl
Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business. To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl’s growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.
The Opportunity
Fishbowl is hiring for a full time Technical Product Support Specialist who is solution-focused and will provide our customers with a hands-on, top-notch experience. Come be a part of our dynamic team. As we work to expand our internal team, Fishbowl is looking for individuals who are highly collaborative, carry diverse skill sets, love problem solving, and understand the value of working on a high-performing, goal-oriented team. Our HQ offices are based in American Fork, UT, where this position will be located.
Responsibilities
- Handle incoming support cases through phone, email, and chat channels. Verify customer account contracts in all instances. Perform thorough investigation and diagnosis of software and hardware issues, applying appropriate remediation strategies.
- Provide comprehensive support for Fishbowl products and integrated systems, including eCommerce, accounting, API integrations, and ODBC, ensuring high-quality solutions and seamless experiences for our customers.
- Take ownership of diagnosing and resolving technical issues related to Fishbowl software, including identifying bugs, resolving integration challenges, and addressing customer inquiries on product features.
- Manage and prioritize customer cases by communicating with customers through phone, email, and chat, ensuring timely resolutions while maintaining accurate and detailed documentation of interactions using Salesforce or other CRM platforms.
- Serve as a subject matter expert on Fishbowl products, proactively identifying opportunities for improvement and sharing best practices to help customers maximize product efficiency.
- Contribute to product improvement efforts by collaborating with cross-functional teams to provide insights and feedback based on customer interactions and emerging support trends.
- Escalate advanced technical issues or product bugs to Tier 2 support as needed, ensuring a smooth handoff and clear communication for more complex cases.
- Participate in team and company-wide initiatives, embracing opportunities for continuous learning, professional growth, and process improvements to enhance the overall customer experience.
- Adapt to changing priorities and contribute wherever needed to support the company’s goals, demonstrating flexibility in managing diverse tasks and responsibilities as they arise.
- Work is performed in a standard office setting; requires prolonged sitting, frequent computer use, and regular telephone communication.
Requirements
- 2+ years of experience in a customer-facing role, with demonstrated ability to manage and resolve complex issues.
- A proactive, self-driven approach to problem-solving, with a passion for continuous learning and staying updated on the latest in technology.
- Strong attention to detail and the ability to independently follow through on complex tasks and projects.
- Customer-focused mindset with a results-oriented attitude, committed to delivering high-quality services in a fast-paced environment.
- Exceptional communication skill, both oral and written, with the ability to explain technical concepts clearly and professionally to diverse audiences.
- Adaptability and flexibility, with the capacity to manage shifting priorities and work collaboratively across teams in a dynamic, growing company.
- Ability to work independently while coordinating effectively with others, demonstrating strong ownership of responsibilities and commitment to team success.
- Experience supporting SQL based software a plus.
- Experience in warehouse or manufacturing environments a plus.
Benefits
- Flexible PTO with no accrual needed allowing employees the time they need away from work
- Multiple healthcare options to choose from including PPO and HDHP options with matching company contributions to an employee’s HSA account
- Paid parental leave
- 401K matching
- and much more!
E-Verify
Fishbowl participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.
EEO
Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA
Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Product Support Specialist
About Fishbowl
Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business. To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl’s growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.
The Opportunity
Fishbowl is hiring for a full time Technical Product Support Specialist who is solution-focused and will provide our customers with a hands-on, top-notch experience. Come be a part of our dynamic team. As we work to expand our internal team, Fishbowl is looking for individuals who are highly collaborative, carry diverse skill sets, love problem solving, and understand the value of working on a high-performing, goal-oriented team. Our HQ offices are based in American Fork, UT, where this position will be located.
Responsibilities
- Handle incoming support cases through phone, email, and chat channels. Verify customer account contracts in all instances. Perform thorough investigation and diagnosis of software and hardware issues, applying appropriate remediation strategies.
- Provide comprehensive support for Fishbowl products and integrated systems, including eCommerce, accounting, API integrations, and ODBC, ensuring high-quality solutions and seamless experiences for our customers.
- Take ownership of diagnosing and resolving technical issues related to Fishbowl software, including identifying bugs, resolving integration challenges, and addressing customer inquiries on product features.
- Manage and prioritize customer cases by communicating with customers through phone, email, and chat, ensuring timely resolutions while maintaining accurate and detailed documentation of interactions using Salesforce or other CRM platforms.
- Serve as a subject matter expert on Fishbowl products, proactively identifying opportunities for improvement and sharing best practices to help customers maximize product efficiency.
- Contribute to product improvement efforts by collaborating with cross-functional teams to provide insights and feedback based on customer interactions and emerging support trends.
- Escalate advanced technical issues or product bugs to Tier 2 support as needed, ensuring a smooth handoff and clear communication for more complex cases.
- Participate in team and company-wide initiatives, embracing opportunities for continuous learning, professional growth, and process improvements to enhance the overall customer experience.
- Adapt to changing priorities and contribute wherever needed to support the company’s goals, demonstrating flexibility in managing diverse tasks and responsibilities as they arise.
- Work is performed in a standard office setting; requires prolonged sitting, frequent computer use, and regular telephone communication.
Requirements
- 2+ years of experience in a customer-facing role, with demonstrated ability to manage and resolve complex issues.
- A proactive, self-driven approach to problem-solving, with a passion for continuous learning and staying updated on the latest in technology.
- Strong attention to detail and the ability to independently follow through on complex tasks and projects.
- Customer-focused mindset with a results-oriented attitude, committed to delivering high-quality services in a fast-paced environment.
- Exceptional communication skill, both oral and written, with the ability to explain technical concepts clearly and professionally to diverse audiences.
- Adaptability and flexibility, with the capacity to manage shifting priorities and work collaboratively across teams in a dynamic, growing company.
- Ability to work independently while coordinating effectively with others, demonstrating strong ownership of responsibilities and commitment to team success.
- Experience supporting SQL based software a plus.
- Experience in warehouse or manufacturing environments a plus.
Benefits
- Flexible PTO with no accrual needed allowing employees the time they need away from work
- Multiple healthcare options to choose from including PPO and HDHP options with matching company contributions to an employee’s HSA account
- Paid parental leave
- 401K matching
- and much more!
E-Verify
Fishbowl participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.
EEO
Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA
Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Product Support Engineer Job Roles in Utah
See all 133+ Product Support Engineer Jobs in Utah
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Search Product Support Engineer Jobs in UtahProduct Support Engineer Jobs in Utah: Frequently Asked Questions
Which companies sponsor visas for product support engineers in Utah?
Several established tech employers in Utah have documented histories of sponsoring work visas for technical roles. Adobe's Lehi campus, Qualtrics in Provo, and Domo in American Fork have all filed H-1B visa petitions for product support and technical support engineering positions. Larger enterprise software companies operating in the Salt Lake Valley, including Pluralsight and Instructure, also appear in public Labor Condition Application disclosures for similar roles.
Which visa types are most common for product support engineer roles in Utah?
The H-1B is the most frequently used visa category for product support engineers in Utah, as the role typically requires a bachelor's degree in computer science, information systems, or a related field, meeting the specialty occupation standard. Candidates from Australia may qualify for the E-3 visa, Canadians and Mexicans may use the TN visa, and those with extraordinary ability credentials could explore the O-1 visa. Each category carries distinct eligibility requirements.
Which cities in Utah have the most product support engineer sponsorship jobs?
Salt Lake City and its surrounding tech corridor account for the majority of product support engineer openings with sponsorship potential in Utah. Provo and Lehi, often called Silicon Slopes, host a dense concentration of SaaS companies and are particularly active hiring markets. Orem and American Fork also have meaningful employer presence. Remote roles based at Utah headquarters occasionally extend sponsorship to candidates who eventually relocate to these areas.
How to find product support engineer visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it easier to identify product support engineer roles in Utah without manually screening hundreds of postings. You can search by role and state to surface positions at Utah employers with documented sponsorship histories. This is particularly useful for narrowing your search to companies in the Salt Lake City and Silicon Slopes area that are actively open to international candidates.
Are there state-specific factors that affect visa sponsorship for product support engineers in Utah?
Utah's Silicon Slopes ecosystem has produced a high density of venture-backed and mid-stage SaaS companies, many of which have the operational capacity to sponsor H-1B petitions. Employers are required to pay the prevailing wage for the role and location as determined by Department of Labor standards, which applies to all sponsored positions in the state. The University of Utah and Brigham Young University also generate a local pipeline of international students on F-1 OPT, some of whom transition into sponsored roles at Utah tech firms.
What is the prevailing wage for sponsored product support engineer jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.