Product Support Engineer Visa Sponsorship Jobs in Ohio
Product support engineer roles in Ohio draw hiring from companies like NCR Voyix, Diebold Nixdorf, and Oracle's Columbus operations, alongside a growing cluster of SaaS and fintech firms. Cleveland, Columbus, and Cincinnati are the primary hiring centers. Many employers in Ohio's manufacturing and enterprise software sectors sponsor H-1B and other work visas for qualified candidates.
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Get Access To All JobsMakino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool solutions, Makino helps customers achieve the highest level of quality with the fastest time to market. Companies across the automotive, aerospace, medical, die-mold, and other high-precision industries rely on Makino when they need to produce the parts that matter most.
At Makino, we combine advanced engineering with innovative software and automation to help manufacturers push the limits of productivity and precision.
Position Overview
The System Software Support Engineer plays a critical role in supporting Makino’s advanced automation solutions. In this position, you will be responsible for the configuration, installation, maintenance, and support of Makino’s PC-based MMC cell controller software and integrated automation systems.
This role is ideal for someone who enjoys working with complex automated manufacturing environments, troubleshooting software and hardware systems, and collaborating with customers and internal teams to deliver high-performance automation solutions.
Key Responsibilities
- Configure, install, and support Makino-developed cell controller software and Windows-based computing hardware at customer sites.
- Provide technical support to diagnose and resolve automation system and cell controller issues, both onsite and remotely.
- Analyze complex automated production systems and identify opportunities for improvements and optimization.
- Perform testing and debugging of new and updated software releases prior to and after field deployment.
- Support sales engineers, regional managers, and distributors by assisting with customer questions and system demonstrations.
- Develop and maintain system configuration and installation documentation following Makino MAP procedures.
- Deliver software training to customers and internal teams both in-house and at customer facilities.
- Provide pre-installation customer support, including leading meetings to review system capabilities and align system configuration with customer requirements.
Qualifications
To be successful in this role, candidates should possess strong technical troubleshooting skills, the ability to work independently, and excellent communication abilities.
Required Skills & Experience
- Experience working with Makino products or similar CNC machining systems
- Familiarity with Fanuc CNC controls
- Strong understanding of Microsoft Windows operating systems
- Knowledge of TCP/IP networking and RS232 communication protocols
- Strong software and hardware troubleshooting skills
- Ability to manage projects and tasks with limited supervision
- Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
- Ability to collaborate across multiple departments including sales, engineering, and service
Technical Skills Preferred
- Experience with SQL
- Programming knowledge in Visual Basic, HTML, C, or .NET
Education & Experience
- Associate’s degree in an engineering discipline or equivalent technical experience required
- Bachelor’s degree in engineering preferred
- Experience with horizontal CNC machining centers and automated manufacturing systems is highly desirable
Work Environment & Travel
This role involves frequent travel to customer locations, supporting installations and system troubleshooting. Travel may occasionally include international assignments.
You will work in a mix of office, manufacturing, and customer production environments, providing hands-on technical support for advanced manufacturing systems.
Why Makino?
At Makino, we believe the success of our company is directly tied to the success of our people. We are committed to building a diverse team of innovative and independent professionals who are passionate about advancing manufacturing technology.
Employees benefit from:
- A stable and growing global company
- Opportunities to work with cutting-edge automation and manufacturing technology
- Competitive compensation
- Comprehensive benefits
- Ongoing training and professional development
Makino is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool solutions, Makino helps customers achieve the highest level of quality with the fastest time to market. Companies across the automotive, aerospace, medical, die-mold, and other high-precision industries rely on Makino when they need to produce the parts that matter most.
At Makino, we combine advanced engineering with innovative software and automation to help manufacturers push the limits of productivity and precision.
Position Overview
The System Software Support Engineer plays a critical role in supporting Makino’s advanced automation solutions. In this position, you will be responsible for the configuration, installation, maintenance, and support of Makino’s PC-based MMC cell controller software and integrated automation systems.
This role is ideal for someone who enjoys working with complex automated manufacturing environments, troubleshooting software and hardware systems, and collaborating with customers and internal teams to deliver high-performance automation solutions.
Key Responsibilities
- Configure, install, and support Makino-developed cell controller software and Windows-based computing hardware at customer sites.
- Provide technical support to diagnose and resolve automation system and cell controller issues, both onsite and remotely.
- Analyze complex automated production systems and identify opportunities for improvements and optimization.
- Perform testing and debugging of new and updated software releases prior to and after field deployment.
- Support sales engineers, regional managers, and distributors by assisting with customer questions and system demonstrations.
- Develop and maintain system configuration and installation documentation following Makino MAP procedures.
- Deliver software training to customers and internal teams both in-house and at customer facilities.
- Provide pre-installation customer support, including leading meetings to review system capabilities and align system configuration with customer requirements.
Qualifications
To be successful in this role, candidates should possess strong technical troubleshooting skills, the ability to work independently, and excellent communication abilities.
Required Skills & Experience
- Experience working with Makino products or similar CNC machining systems
- Familiarity with Fanuc CNC controls
- Strong understanding of Microsoft Windows operating systems
- Knowledge of TCP/IP networking and RS232 communication protocols
- Strong software and hardware troubleshooting skills
- Ability to manage projects and tasks with limited supervision
- Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
- Ability to collaborate across multiple departments including sales, engineering, and service
Technical Skills Preferred
- Experience with SQL
- Programming knowledge in Visual Basic, HTML, C, or .NET
Education & Experience
- Associate’s degree in an engineering discipline or equivalent technical experience required
- Bachelor’s degree in engineering preferred
- Experience with horizontal CNC machining centers and automated manufacturing systems is highly desirable
Work Environment & Travel
This role involves frequent travel to customer locations, supporting installations and system troubleshooting. Travel may occasionally include international assignments.
You will work in a mix of office, manufacturing, and customer production environments, providing hands-on technical support for advanced manufacturing systems.
Why Makino?
At Makino, we believe the success of our company is directly tied to the success of our people. We are committed to building a diverse team of innovative and independent professionals who are passionate about advancing manufacturing technology.
Employees benefit from:
- A stable and growing global company
- Opportunities to work with cutting-edge automation and manufacturing technology
- Competitive compensation
- Comprehensive benefits
- Ongoing training and professional development
Makino is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Product Support Engineer Job Roles in Ohio
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Search Product Support Engineer Jobs in OhioProduct Support Engineer Jobs in Ohio: Frequently Asked Questions
Which companies in Ohio sponsor visas for product support engineers?
Established Ohio employers with documented H-1B sponsorship history for technical support roles include Diebold Nixdorf (North Canton), NCR Voyix, and Oracle's Columbus offices. Larger enterprise software and fintech firms operating in Columbus and Cleveland also appear regularly in DOL Labor Condition Application filings for product support and technical engineer positions. Sponsorship availability varies by team and hiring cycle.
What visa types are most common for product support engineers in Ohio?
The H-1B is the most common visa category for product support engineers in Ohio, provided the role requires a specific bachelor's degree or higher in a relevant field such as computer science, information systems, or engineering. Candidates already holding L-1B intracompany transferee status or O-1 visas may also apply. TN status is available to Canadian and Mexican nationals in qualifying engineering occupations.
How to find product support engineer visa sponsorship jobs in Ohio?
Migrate Mate filters job listings specifically by visa sponsorship willingness, so you can browse product support engineer openings in Ohio without manually screening each employer. The platform surfaces roles from companies with active sponsorship history in the state, which is particularly useful for targeting Columbus and Cleveland tech clusters where hiring volume for this role is highest.
Which Ohio cities have the most product support engineer sponsorship jobs?
Columbus accounts for the largest share of product support engineer sponsorship activity in Ohio, driven by its concentration of enterprise software, fintech, and insurance technology companies. Cleveland follows, with a mix of legacy technology firms and healthcare IT employers. Cincinnati has a smaller but active market, particularly among consumer goods technology and logistics software companies with established technical support teams.
Are there any Ohio-specific considerations for product support engineers seeking visa sponsorship?
Ohio's product support engineering market is shaped heavily by its manufacturing and financial services sectors, so employers often expect familiarity with enterprise or industrial software platforms. Prevailing wage determinations for this role in Ohio are set by the Department of Labor based on the specific location and job duties. Ohio State University and Case Western Reserve University also feed technical talent pipelines that some sponsoring employers actively recruit from.
What is the prevailing wage for sponsored product support engineer jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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