Product Support Engineer Visa Sponsorship Jobs in Tennessee
Tennessee's product support engineer market spans healthcare IT in Nashville, logistics technology in Memphis, and enterprise software firms in Knoxville and Chattanooga. Companies like Oracle, Asurion, and Ceridian have hired for these roles in the state. Employers sponsoring H-1B visa and TN visas look for candidates with strong technical troubleshooting skills and domain knowledge.
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Get Access To All JobsLocation: Nashville, TN; Chicago, IL; or Remote
Position Type: Full Time
Pay: Salary
Reports to: VP of Product Delivery & Operations
Company Overview:
EvidenceCare is a fast-paced, fun-filled tech company scaling their market share with innovative healthcare products. Our products not only address the needs of inefficient healthcare delivery but also disrupt the status quo.
EvidenceCare is a unique clinical decision support system (CDSS) because of its EHR-integrated platform that optimizes clinician workflows to deliver better patient care, reduce hospital costs, and capture more revenue. Founded in response to the professional experience of emergency physician Dr. Brian Fengler, the platform provides clinicians with evidence-based care and measurable outcomes.
Company Vision: We envision a day when every clinical decision will deliver the right care at the right time.
Company Mission: Empower better care decisions.
Company Values: Grit, Respect, Innovation, Teamwork, Integrity, and Fun
The type of people who succeed at EvidenceCare:
We want go-getters who wake up every day ready to join the next adventure and end the day having accomplished something meaningful. Life is too short not to wake up with a purpose to pursue and a team that encourages you in that pursuit.
We want every team member to pursue their dreams while at EvidenceCare and to enjoy the journey together.
We want people who communicate well, take ownership of projects, but also work collaboratively in team settings and desire to get a little bit better each day.
Position Summary:
We are looking for a quality and support specialist who can help us ensure that our applications are reliably delivering the value they promise, that our deployments are consistently adding innovation without introducing regression issues, and our systems are functioning as expected. The ideal candidate will be comfortable with both technical testing tasks and interacting with customers to expediently address their concerns or issues.
Our team is dedicated to improving healthcare provider workflows and driving client success, and you will be a key member.
You will work in a fast-paced growth environment with the unique opportunity to demonstrate and develop a wide range of skills, work with smart and dedicated people, and address the real-world complexity of healthcare technology in a clinical setting.
Roles and Responsibilities
- Collaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality
- Develop a deep appreciation for both the user experience and the EvidenceCare's product value propositions
- Take a direct role in the software development cycle and live customer support
- Lead EvidenceCare's Product Quality efforts by designing and executing test plans
- Work with both existing product features and the newest development, taking responsibility for both unit and end-to-end testing
- Take ownership for identifying, triaging, prioritizing and resolving issues, including customer-reported problems
- Engage with customers to not only resolve immediate issues but also to identify insights that can help prevent issues in the future
- Maintain reliability and innovation while avoiding regressions
- Assess and anticipate risks; be proactive
- Build and maintain automated test frameworks; apply LLMs to expand test coverage, surface anomalies, and improve observability across product and integration surfaces
Minimum Requirements:
- Bachelor's degree is required. Ideal candidates will have a degree in software engineering, biomedical engineering, information systems, computer science, data science, statistics or other related discipline
- Ability and interest in developing new testing frameworks, improving test quality
- Committed to ensuring clinical end users see correct data and have the best possible user experience
- Proven track record for successfully maintaining application quality
Useful Experience:
- Creating and managing ticket queues for bug and customer support issues
- Writing SQL queries for data analysis and data quality review
- Working with clinical software, EHR/EMRs, and interface engines
- Familiarity with healthcare standards, especially HL7/FHIR, and healthcare code sets (e.g., LOINC, SNOMED, CPT, ICD-10)
- API designs, web services, RESTful APIs, XML, JSON, and SOAP
- Writing automated test scripts using tools like Postman, Playwright, Selenium, etc.
- Experience using LLMs as a development tool — for test generation, log analysis, or workflow automation
- Hands-on use of LLM-based tools to automate or augment technical workflows
Benefits:
- Competitive salary + stock option opportunities
- Unlimited PTO
- Distributed work environment (hybrid, in-office (TN), and fully remote)
- Medical, Dental, Vision, & Life Insurance Benefit Plans
- Company 401k plan
- Periodic travel, frequent company and team outings to celebrate wins and life together
Location: Nashville, TN; Chicago, IL; or Remote
Position Type: Full Time
Pay: Salary
Reports to: VP of Product Delivery & Operations
Company Overview:
EvidenceCare is a fast-paced, fun-filled tech company scaling their market share with innovative healthcare products. Our products not only address the needs of inefficient healthcare delivery but also disrupt the status quo.
EvidenceCare is a unique clinical decision support system (CDSS) because of its EHR-integrated platform that optimizes clinician workflows to deliver better patient care, reduce hospital costs, and capture more revenue. Founded in response to the professional experience of emergency physician Dr. Brian Fengler, the platform provides clinicians with evidence-based care and measurable outcomes.
Company Vision: We envision a day when every clinical decision will deliver the right care at the right time.
Company Mission: Empower better care decisions.
Company Values: Grit, Respect, Innovation, Teamwork, Integrity, and Fun
The type of people who succeed at EvidenceCare:
We want go-getters who wake up every day ready to join the next adventure and end the day having accomplished something meaningful. Life is too short not to wake up with a purpose to pursue and a team that encourages you in that pursuit.
We want every team member to pursue their dreams while at EvidenceCare and to enjoy the journey together.
We want people who communicate well, take ownership of projects, but also work collaboratively in team settings and desire to get a little bit better each day.
Position Summary:
We are looking for a quality and support specialist who can help us ensure that our applications are reliably delivering the value they promise, that our deployments are consistently adding innovation without introducing regression issues, and our systems are functioning as expected. The ideal candidate will be comfortable with both technical testing tasks and interacting with customers to expediently address their concerns or issues.
Our team is dedicated to improving healthcare provider workflows and driving client success, and you will be a key member.
You will work in a fast-paced growth environment with the unique opportunity to demonstrate and develop a wide range of skills, work with smart and dedicated people, and address the real-world complexity of healthcare technology in a clinical setting.
Roles and Responsibilities
- Collaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality
- Develop a deep appreciation for both the user experience and the EvidenceCare's product value propositions
- Take a direct role in the software development cycle and live customer support
- Lead EvidenceCare's Product Quality efforts by designing and executing test plans
- Work with both existing product features and the newest development, taking responsibility for both unit and end-to-end testing
- Take ownership for identifying, triaging, prioritizing and resolving issues, including customer-reported problems
- Engage with customers to not only resolve immediate issues but also to identify insights that can help prevent issues in the future
- Maintain reliability and innovation while avoiding regressions
- Assess and anticipate risks; be proactive
- Build and maintain automated test frameworks; apply LLMs to expand test coverage, surface anomalies, and improve observability across product and integration surfaces
Minimum Requirements:
- Bachelor's degree is required. Ideal candidates will have a degree in software engineering, biomedical engineering, information systems, computer science, data science, statistics or other related discipline
- Ability and interest in developing new testing frameworks, improving test quality
- Committed to ensuring clinical end users see correct data and have the best possible user experience
- Proven track record for successfully maintaining application quality
Useful Experience:
- Creating and managing ticket queues for bug and customer support issues
- Writing SQL queries for data analysis and data quality review
- Working with clinical software, EHR/EMRs, and interface engines
- Familiarity with healthcare standards, especially HL7/FHIR, and healthcare code sets (e.g., LOINC, SNOMED, CPT, ICD-10)
- API designs, web services, RESTful APIs, XML, JSON, and SOAP
- Writing automated test scripts using tools like Postman, Playwright, Selenium, etc.
- Experience using LLMs as a development tool — for test generation, log analysis, or workflow automation
- Hands-on use of LLM-based tools to automate or augment technical workflows
Benefits:
- Competitive salary + stock option opportunities
- Unlimited PTO
- Distributed work environment (hybrid, in-office (TN), and fully remote)
- Medical, Dental, Vision, & Life Insurance Benefit Plans
- Company 401k plan
- Periodic travel, frequent company and team outings to celebrate wins and life together
Product Support Engineer Job Roles in Tennessee
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Search Product Support Engineer Jobs in TennesseeProduct Support Engineer Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for product support engineers in Tennessee?
Several large technology and enterprise software employers in Tennessee have a history of sponsoring work visas for product support engineers. Oracle and Asurion, both with significant operations in the Nashville area, have filed H-1B petitions for technical support roles. Healthcare IT companies such as Change Healthcare and Qualifacts, also active in Tennessee, regularly hire internationally for product support positions requiring specialized system knowledge.
Which visa types are most common for product support engineer roles in Tennessee?
The H-1B visa is the most commonly used category for product support engineers in Tennessee, provided the role requires a bachelor's degree in a specific technical field such as computer science or engineering. Canadian and Mexican nationals may qualify for the TN visa under the NAFTA-successor agreement if the position aligns with a qualifying professional category. Australian nationals holding an E-3 visa are another option when the role meets specialty occupation criteria.
Which cities in Tennessee have the most product support engineer sponsorship jobs?
Nashville concentrates the largest share of product support engineering opportunities in Tennessee, driven by its healthcare technology and fintech sectors. Memphis offers roles tied to logistics technology and supply chain software companies. Knoxville has growing demand linked to manufacturing technology firms and university-adjacent startups near the University of Tennessee. Chattanooga, with its emerging tech corridor, also hosts a smaller but active cluster of relevant employers.
How to find product support engineer visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically for roles where employers are open to visa sponsorship, making it straightforward to identify product support engineer positions in Tennessee without sifting through listings that exclude international candidates. You can narrow results by state and role to surface active openings from Tennessee-based employers who have previously sponsored H-1B or other work visas for technical support professionals.
Are there state-specific considerations for product support engineers seeking visa sponsorship in Tennessee?
Tennessee has no state income tax on wages, which affects how prevailing wage calculations compare to total compensation in other states. The Department of Labor sets prevailing wages for H-1B positions by metropolitan area, so Nashville, Knoxville, and Memphis each have distinct wage floor requirements for the same job title. Tennessee's concentration of healthcare IT employers also means many product support roles involve HIPAA-sensitive systems, which can influence the technical requirements employers list in Labor Condition Applications.
What is the prevailing wage for sponsored product support engineer jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.