Product Support Engineer Visa Sponsorship Jobs in Illinois
Product support engineer roles in Illinois are concentrated in Chicago's tech corridor, with companies like Motorola Solutions, Zebra Technologies, and Salesforce regularly hiring internationally. The city's dense enterprise software and hardware ecosystem creates steady demand for technical support talent, and many established employers here have active visa sponsorship programs.
Find Product Support Engineer JobsOverview
Showing 5 of 452+ Product Support Engineer Jobs in Illinois with Visa Sponsorship
See all 452+ Product Support Engineer Jobs in Illinois with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Product Support Engineer Jobs in Illinois with Visa Sponsorship.
Get Access To All JobsWork Location Type: Onsite
Req Number 336033
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.
Compensation
The anticipated base pay compensation range for this position is $24.67 – $37.02. This role is eligible for an incentive target of up to % or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details
We are hiring a Technical Product Support (TPS) Specialist for our pumps and plumbing product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.
You Will
- Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
- Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
- Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations.
- Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
- Capture and forward feedback product teams about products based on interaction with customers and field team members.
You Have
- 7+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical or lighting systems, wiring, and controls.
- Experience with Industrial Controls and Automation.
- Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/dual monitors.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
Work Location Type: Onsite
Req Number 336033
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.
Compensation
The anticipated base pay compensation range for this position is $24.67 – $37.02. This role is eligible for an incentive target of up to % or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
Grainger Benefits
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details
We are hiring a Technical Product Support (TPS) Specialist for our pumps and plumbing product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.
You Will
- Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
- Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
- Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations.
- Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
- Capture and forward feedback product teams about products based on interaction with customers and field team members.
You Have
- 7+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical or lighting systems, wiring, and controls.
- Experience with Industrial Controls and Automation.
- Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/dual monitors.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
Product Support Engineer Job Roles in Illinois
See all 452+ Product Support Engineer Jobs in Illinois
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Product Support Engineer Jobs in IllinoisProduct Support Engineer Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for product support engineers in Illinois?
Motorola Solutions, Zebra Technologies, Salesforce, Cisco, and Oracle are among the Illinois employers with documented visa sponsorship histories for technical support roles. Larger enterprise software and hardware companies in the Chicago metro tend to have dedicated immigration programs, making them more consistent sponsors than smaller startups. Checking a company's H-1B visa disclosure data through the Department of Labor's public records is a reliable way to verify past sponsorship activity.
Which visa types are most common for product support engineer roles in Illinois?
The H-1B is the most common visa for product support engineers in Illinois, as the role typically requires a bachelor's degree in computer science, information technology, or a related engineering field, qualifying it as a specialty occupation. Candidates from Australia may pursue the E-3 visa, Canadians and Mexicans the TN visa, and those with extraordinary ability the O-1 visa. L-1 visa transfers are also possible for engineers moving from a foreign office of a multinational employer.
Which cities in Illinois have the most product support engineer sponsorship jobs?
Chicago accounts for the vast majority of product support engineer sponsorship opportunities in Illinois, driven by its concentration of enterprise technology firms and corporate headquarters. Suburban clusters in Schaumburg, Downers Grove, and Lisle also have notable hiring activity, particularly from hardware and networking companies like Motorola Solutions and Zebra Technologies that maintain large campuses outside the city center.
How to find product support engineer visa sponsorship jobs in Illinois?
Migrate Mate lets you filter job listings specifically by visa sponsorship availability, so you can browse product support engineer roles in Illinois without sorting through positions that won't support international candidates. The platform surfaces openings from employers with active sponsorship programs, which is especially useful for targeting Chicago's enterprise tech sector where sponsorship practices vary significantly from employer to employer.
Are there state-specific factors that affect product support engineer sponsorship in Illinois?
Illinois does not have state-level visa programs, so sponsorship follows standard federal processes. However, the Chicago metro's strong university pipeline from institutions like University of Illinois Urbana-Champaign and Illinois Institute of Technology means employers are accustomed to hiring international graduates on OPT before transitioning them to H-1B sponsorship. Illinois also participates in the H-1B cap-exempt pathway if the hiring employer qualifies as a nonprofit research organization.
What is the prevailing wage for sponsored product support engineer jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.