Product Support Engineer Visa Sponsorship Jobs in Illinois
Product support engineer roles in Illinois are concentrated in Chicago's tech corridor, with companies like Motorola Solutions, Zebra Technologies, and Salesforce regularly hiring internationally. The city's dense enterprise software and hardware ecosystem creates steady demand for technical support talent, and many established employers here have active visa sponsorship programs.
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Get Access To All JobsJob Title: ProResources Product Support Coordinator
Location: Joliet, IL, USA, 60435
Employment Status: Full-time
Posting Start Date: 7/29/26
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.
Job Purpose
The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would:
- Take initiative and work autonomously
- Manage a profit and loss statement
- Effectively grow a diverse portfolio of clients
- Manage a rental fleet inventory mix
- Become a safety expert and change agent
- Become an expert in the equipment rental industry
- Be promoted and grow their career
What you will do...
- Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
- Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
- Generate, process, analyze and review a small selection of daily business reports
- Schedule delivery and pickup of equipment on a timely basis
- Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
- Provide sales support to Sales Representatives that have contact with customers outside of your branch
- Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
- Learn and follow all company procedures and protocols
- Support all team members
- Perform additional duties as assigned
Requirements
H.S. Degree Required, College Degree Preferred
A valid U.S. Driver’s License
Be able to regularly lift 50lbs or more
Ability to sit, stand, and walk for extended periods of time
Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time
Must be able to work indoors and outdoors when required of the job
Skills
- Computer skills to support entering information into systems
- Basic knowledge of Microsoft Word and Excel Programs
- Strong interpersonal skills
- Teamwork
- Listening Skills
- Ability to communicate effectively and efficiently
- Dependability
Req #: 70504
Pay Range: $28.00 - $32.00 per hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
- Medical, Dental, and Vision Coverage
- Life and disability insurance
- Flex spending and health savings accounts
- Virtual Health Visits
- 24 Hour Nurse Line
- Healthy Pregnancy Program
- Tobacco Cessation Program
- Weight Loss Program
Building Your Financial Future
- 401(k) plan with company match
- Employee Stock Purchase Program
Life & Work Harmony
- Paid Time Off (Holidays, Vacations, Sick Days)
- Paid parental leave
- Military leave & support for those in the National Guard and Reserves
- Employee Assistance Program (EAP)
- Adoption Assistance Reimbursement Program
- Tuition Reimbursement Program
- Auto & Home Insurance Discounts
Protecting You & Your Family
- Company Paid Life Insurance
- Supplemental Life Insurance
- Accidental Death & Dismemberment Insurance
- Company Paid Disability Insurance
- Supplemental Disability Insurance
- Group Legal Plan
- Critical Illness Insurance
- Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Job Title: ProResources Product Support Coordinator
Location: Joliet, IL, USA, 60435
Employment Status: Full-time
Posting Start Date: 7/29/26
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.
Job Purpose
The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would:
- Take initiative and work autonomously
- Manage a profit and loss statement
- Effectively grow a diverse portfolio of clients
- Manage a rental fleet inventory mix
- Become a safety expert and change agent
- Become an expert in the equipment rental industry
- Be promoted and grow their career
What you will do...
- Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
- Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
- Generate, process, analyze and review a small selection of daily business reports
- Schedule delivery and pickup of equipment on a timely basis
- Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
- Provide sales support to Sales Representatives that have contact with customers outside of your branch
- Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
- Learn and follow all company procedures and protocols
- Support all team members
- Perform additional duties as assigned
Requirements
H.S. Degree Required, College Degree Preferred
A valid U.S. Driver’s License
Be able to regularly lift 50lbs or more
Ability to sit, stand, and walk for extended periods of time
Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time
Must be able to work indoors and outdoors when required of the job
Skills
- Computer skills to support entering information into systems
- Basic knowledge of Microsoft Word and Excel Programs
- Strong interpersonal skills
- Teamwork
- Listening Skills
- Ability to communicate effectively and efficiently
- Dependability
Req #: 70504
Pay Range: $28.00 - $32.00 per hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
- Medical, Dental, and Vision Coverage
- Life and disability insurance
- Flex spending and health savings accounts
- Virtual Health Visits
- 24 Hour Nurse Line
- Healthy Pregnancy Program
- Tobacco Cessation Program
- Weight Loss Program
Building Your Financial Future
- 401(k) plan with company match
- Employee Stock Purchase Program
Life & Work Harmony
- Paid Time Off (Holidays, Vacations, Sick Days)
- Paid parental leave
- Military leave & support for those in the National Guard and Reserves
- Employee Assistance Program (EAP)
- Adoption Assistance Reimbursement Program
- Tuition Reimbursement Program
- Auto & Home Insurance Discounts
Protecting You & Your Family
- Company Paid Life Insurance
- Supplemental Life Insurance
- Accidental Death & Dismemberment Insurance
- Company Paid Disability Insurance
- Supplemental Disability Insurance
- Group Legal Plan
- Critical Illness Insurance
- Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Product Support Engineer Job Roles in Illinois
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Search Product Support Engineer Jobs in IllinoisProduct Support Engineer Jobs in Illinois: Frequently Asked Questions
Which companies sponsor visas for product support engineers in Illinois?
Motorola Solutions, Zebra Technologies, Salesforce, Cisco, and Oracle are among the Illinois employers with documented visa sponsorship histories for technical support roles. Larger enterprise software and hardware companies in the Chicago metro tend to have dedicated immigration programs, making them more consistent sponsors than smaller startups. Checking a company's H-1B visa disclosure data through the Department of Labor's public records is a reliable way to verify past sponsorship activity.
Which visa types are most common for product support engineer roles in Illinois?
The H-1B is the most common visa for product support engineers in Illinois, as the role typically requires a bachelor's degree in computer science, information technology, or a related engineering field, qualifying it as a specialty occupation. Candidates from Australia may pursue the E-3 visa, Canadians and Mexicans the TN visa, and those with extraordinary ability the O-1 visa. L-1 visa transfers are also possible for engineers moving from a foreign office of a multinational employer.
Which cities in Illinois have the most product support engineer sponsorship jobs?
Chicago accounts for the vast majority of product support engineer sponsorship opportunities in Illinois, driven by its concentration of enterprise technology firms and corporate headquarters. Suburban clusters in Schaumburg, Downers Grove, and Lisle also have notable hiring activity, particularly from hardware and networking companies like Motorola Solutions and Zebra Technologies that maintain large campuses outside the city center.
How to find product support engineer visa sponsorship jobs in Illinois?
Migrate Mate lets you filter job listings specifically by visa sponsorship availability, so you can browse product support engineer roles in Illinois without sorting through positions that won't support international candidates. The platform surfaces openings from employers with active sponsorship programs, which is especially useful for targeting Chicago's enterprise tech sector where sponsorship practices vary significantly from employer to employer.
Are there state-specific factors that affect product support engineer sponsorship in Illinois?
Illinois does not have state-level visa programs, so sponsorship follows standard federal processes. However, the Chicago metro's strong university pipeline from institutions like University of Illinois Urbana-Champaign and Illinois Institute of Technology means employers are accustomed to hiring international graduates on OPT before transitioning them to H-1B sponsorship. Illinois also participates in the H-1B cap-exempt pathway if the hiring employer qualifies as a nonprofit research organization.
What is the prevailing wage for sponsored product support engineer jobs in Illinois?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.