Product Support Engineer Visa Sponsorship Jobs in South Dakota
Product support engineer visa sponsorship jobs in South Dakota are concentrated in Sioux Falls, where financial technology and healthcare IT employers like Citibank, Wells Fargo, and Sanford Health maintain technical operations teams. Rapid City and Aberdeen also host smaller pockets of engineering roles. The state's growing fintech presence creates consistent demand for product support talent with sponsor-eligible technical backgrounds.
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Product Support Manager - Digital Tools
Requisition ID: 5581
Job Location: Sioux Falls - South Dakota - United States
Category: Service and Support
Job Type: Full Time
Working Mode: Hybrid
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Product Support Manager is a key member of the Product Support Organization’s leadership team within CNH Industrial’s North American operations. This organization has two primary responsibilities:
Technical Support: Provide expert technical guidance to dealership service technicians and customers, related to farm management software and agronomic data.
Product Support resources: Review, develop and maintain service documentation and solutions, including Service & Repair Manuals and the ASIST Knowledge Database, for dealer reference.
Key Responsibilities
- Lead and manage a team of Service Technical Specialists and Product Champions, fostering a culture focused on long-term success and exceptional customer experience.
- Coach and develop team members to improve performance, technical skills, and problem-solving capabilities.
- Oversee hiring, onboarding, performance management, disciplinary actions, and terminations as needed.
- Ensure timely identification, escalation, and resolution of product quality issues across CNH products.
- Build and maintain strong relationships with key dealers and their service and precision departments to support effective issue resolution and root cause analysis.
Core Duties:
- Achieve or exceed all defined performance objectives for the team.
- Monitor and evaluate team performance using metrics such as response quality, content accuracy, and adherence to Technical Help Desk standards.
- Collaborate with cross-functional teams including Technical Information, Technical Training, Field Aftersales, and Product Quality to proactively address emerging issues.
- Participate in early warning teams for new product launches and engage with field personnel to assess market impact of product quality concerns.
- Develop and maintain individual development plans for all team members using internal tools and processes.
- Maintain strong working relationships with dealer service and precision departments to support continuous improvement and customer satisfaction.
Experience Required
Bachelor’s degree in Engineering, Technology, Agricultural Sciences, or a related field.
7-8+ years of experience in product or customer support, preferably within a dealership or original equipment manufacturer (OEM) environment.
2+ years of hands-on experience with hydraulic, electrical, and powertrain systems on mobile equipment (e.g., agricultural, construction, heavy equipment, automotive, or on/off-road trucks).
2+ years of management experience, including people and/or process leadership.
Pay Transparency
The annual salary for this role is USD $106,725.00 - $163,645.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at talent.acquisition@cnh.com
Job Description
Product Support Manager - Digital Tools
Requisition ID: 5581
Job Location: Sioux Falls - South Dakota - United States
Category: Service and Support
Job Type: Full Time
Working Mode: Hybrid
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
The Product Support Manager is a key member of the Product Support Organization’s leadership team within CNH Industrial’s North American operations. This organization has two primary responsibilities:
Technical Support: Provide expert technical guidance to dealership service technicians and customers, related to farm management software and agronomic data.
Product Support resources: Review, develop and maintain service documentation and solutions, including Service & Repair Manuals and the ASIST Knowledge Database, for dealer reference.
Key Responsibilities
- Lead and manage a team of Service Technical Specialists and Product Champions, fostering a culture focused on long-term success and exceptional customer experience.
- Coach and develop team members to improve performance, technical skills, and problem-solving capabilities.
- Oversee hiring, onboarding, performance management, disciplinary actions, and terminations as needed.
- Ensure timely identification, escalation, and resolution of product quality issues across CNH products.
- Build and maintain strong relationships with key dealers and their service and precision departments to support effective issue resolution and root cause analysis.
Core Duties:
- Achieve or exceed all defined performance objectives for the team.
- Monitor and evaluate team performance using metrics such as response quality, content accuracy, and adherence to Technical Help Desk standards.
- Collaborate with cross-functional teams including Technical Information, Technical Training, Field Aftersales, and Product Quality to proactively address emerging issues.
- Participate in early warning teams for new product launches and engage with field personnel to assess market impact of product quality concerns.
- Develop and maintain individual development plans for all team members using internal tools and processes.
- Maintain strong working relationships with dealer service and precision departments to support continuous improvement and customer satisfaction.
Experience Required
Bachelor’s degree in Engineering, Technology, Agricultural Sciences, or a related field.
7-8+ years of experience in product or customer support, preferably within a dealership or original equipment manufacturer (OEM) environment.
2+ years of hands-on experience with hydraulic, electrical, and powertrain systems on mobile equipment (e.g., agricultural, construction, heavy equipment, automotive, or on/off-road trucks).
2+ years of management experience, including people and/or process leadership.
Pay Transparency
The annual salary for this role is USD $106,725.00 - $163,645.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at talent.acquisition@cnh.com
Product Support Engineer Job Roles in South Dakota
See all Product Support Engineer Jobs in South Dakota
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Search Product Support Engineer Jobs in South DakotaProduct Support Engineer Jobs in South Dakota: Frequently Asked Questions
Which companies sponsor visas for product support engineers in South Dakota?
Sioux Falls-based financial services firms, including Citibank and Wells Fargo, have historically filed H-1B visa petitions for technical support roles. Sanford Health and Avera Health also sponsor engineers supporting clinical and enterprise software systems. Smaller SaaS and fintech companies headquartered in South Dakota do sponsor on occasion, though large financial and healthcare employers represent the most consistent sponsoring activity in this state.
Which visa types are most common for product support engineer roles in South Dakota?
The H-1B is the most common visa for product support engineers in South Dakota, provided the role qualifies as a specialty occupation requiring a relevant bachelor's degree in computer science, engineering, or information systems. Candidates already holding OPT or STEM OPT authorization can work while an H-1B petition is pending. The TN visa is also available to Canadian and Mexican nationals in qualifying engineering classifications.
How to find product support engineer visa sponsorship jobs in South Dakota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse product support engineer roles in South Dakota without sorting through positions that won't support international candidates. You can narrow results by location and role type to focus on Sioux Falls or Rapid City employers. Because sponsoring employers in South Dakota are a smaller subset of all technical hiring, a filtered search saves significant time.
Which cities in South Dakota have the most product support engineer sponsorship jobs?
Sioux Falls accounts for the large majority of technical hiring in South Dakota, driven by its concentration of financial services, insurance, and healthcare IT operations. Rapid City has a smaller but active technology sector linked to defense contractors and regional enterprises. Aberdeen and Brookings occasionally have openings, particularly connected to Sanford Health satellite operations and South Dakota State University-adjacent employers.
Are there any state-specific considerations for product support engineers seeking visa sponsorship in South Dakota?
South Dakota has no state income tax, which affects prevailing wage comparisons employers use when filing Labor Condition Applications for H-1B workers. The Department of Labor sets prevailing wages by occupational category and metropolitan area, so Sioux Falls and Rapid City have distinct wage determinations. South Dakota State University and the University of South Dakota produce engineering graduates who sometimes enter the local job market, but the international talent pipeline is smaller than in major tech-hub states.
What is the prevailing wage for sponsored product support engineer jobs in South Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.