Product Support Engineer Visa Sponsorship Jobs in South Dakota
Product support engineer visa sponsorship jobs in South Dakota are concentrated in Sioux Falls, where financial technology and healthcare IT employers like Citibank, Wells Fargo, and Sanford Health maintain technical operations teams. Rapid City and Aberdeen also host smaller pockets of engineering roles. The state's growing fintech presence creates consistent demand for product support talent with sponsor-eligible technical backgrounds.
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Get Access To All JobsCompany Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
- Application Development
- Project Management
- Quality Assurance
- Business/Systems Analysis
- Datawarehouse & Business Intelligence
- Infrastructure & Network Services
- Risk Management & Compliance
- Business Continuity & Disaster Recovery
- Security & Privacy
Specialties
- Contract Staffing (Staff Augmentation)
- Permanent Placement (Staff Augmentation)
- ICAP (Contractor Payroll)
- Flextrack (Vendor Management System)
Job Description
Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfaction.
Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:
- Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
- Managing returns on warranted parts and systems
- Packaging and shipping replacement parts to customers
- Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
- May participate in development of information technology and infrastructure projects
- Installing, supporting and troubleshooting approved desktop software
- Performing planned maintenance, moves, adds and changes
- Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)
- Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
- Exercises judgment with defined procedures and practices to determine appropriate action
- Creating and maintaining images for standard systems
- Recommends hardware and software solutions, including new acquisitions and upgrades
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
- Requires little day-to-day supervision
- Ability to work on call after hours as required
Communicate effectively with multiple customers and co-workers. This includes the following activities:
- Consulting with the Service Desk on support calls
- Able to communicate highly technical information to both technical and non-technical personnel
- Providing Case status updates to management and end-users
- Providing phone support and diagnostics to remote customers
- Participating in training programs designed to educate customers about basic and specialized applications
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support
Qualifications
- Strong customer service skills
- Reliability and a strong sense of responsibility
- Ability to work independently and take ownership
- Solid technical and analytical skills required
- Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
- Knowledge of supported Microsoft Windows operating systems
- Experience with Active Directory administration
- Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
- Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
- Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
EDUCATION and/or WORK EXPERIENCE:
- Associate's Degree or equivalent experience required
- A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred
- 2-4 years or more of related experience preferred
SPECIAL CONDITIONS:
- Ability to travel as required.
- Ability to lift 50lbs (printers, desktop machines, etc).
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
- Application Development
- Project Management
- Quality Assurance
- Business/Systems Analysis
- Datawarehouse & Business Intelligence
- Infrastructure & Network Services
- Risk Management & Compliance
- Business Continuity & Disaster Recovery
- Security & Privacy
Specialties
- Contract Staffing (Staff Augmentation)
- Permanent Placement (Staff Augmentation)
- ICAP (Contractor Payroll)
- Flextrack (Vendor Management System)
Job Description
Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfaction.
Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:
- Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
- Managing returns on warranted parts and systems
- Packaging and shipping replacement parts to customers
- Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
- May participate in development of information technology and infrastructure projects
- Installing, supporting and troubleshooting approved desktop software
- Performing planned maintenance, moves, adds and changes
- Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)
- Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
- Exercises judgment with defined procedures and practices to determine appropriate action
- Creating and maintaining images for standard systems
- Recommends hardware and software solutions, including new acquisitions and upgrades
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
- Requires little day-to-day supervision
- Ability to work on call after hours as required
Communicate effectively with multiple customers and co-workers. This includes the following activities:
- Consulting with the Service Desk on support calls
- Able to communicate highly technical information to both technical and non-technical personnel
- Providing Case status updates to management and end-users
- Providing phone support and diagnostics to remote customers
- Participating in training programs designed to educate customers about basic and specialized applications
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support
Qualifications
- Strong customer service skills
- Reliability and a strong sense of responsibility
- Ability to work independently and take ownership
- Solid technical and analytical skills required
- Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
- Knowledge of supported Microsoft Windows operating systems
- Experience with Active Directory administration
- Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
- Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
- Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
EDUCATION and/or WORK EXPERIENCE:
- Associate's Degree or equivalent experience required
- A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred
- 2-4 years or more of related experience preferred
SPECIAL CONDITIONS:
- Ability to travel as required.
- Ability to lift 50lbs (printers, desktop machines, etc).
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Product Support Engineer Job Roles in South Dakota
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Search Product Support Engineer Jobs in South DakotaProduct Support Engineer Jobs in South Dakota: Frequently Asked Questions
Which companies sponsor visas for product support engineers in South Dakota?
Sioux Falls-based financial services firms, including Citibank and Wells Fargo, have historically filed H-1B petitions for technical support roles. Sanford Health and Avera Health also sponsor engineers supporting clinical and enterprise software systems. Smaller SaaS and fintech companies headquartered in South Dakota do sponsor on occasion, though large financial and healthcare employers represent the most consistent sponsoring activity in this state.
Which visa types are most common for product support engineer roles in South Dakota?
The H-1B is the most common visa for product support engineers in South Dakota, provided the role qualifies as a specialty occupation requiring a relevant bachelor's degree in computer science, engineering, or information systems. Candidates already holding OPT or STEM OPT authorization can work while an H-1B petition is pending. The TN visa is also available to Canadian and Mexican nationals in qualifying engineering classifications.
How to find product support engineer visa sponsorship jobs in South Dakota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse product support engineer roles in South Dakota without sorting through positions that won't support international candidates. You can narrow results by location and role type to focus on Sioux Falls or Rapid City employers. Because sponsoring employers in South Dakota are a smaller subset of all technical hiring, a filtered search saves significant time.
Which cities in South Dakota have the most product support engineer sponsorship jobs?
Sioux Falls accounts for the large majority of technical hiring in South Dakota, driven by its concentration of financial services, insurance, and healthcare IT operations. Rapid City has a smaller but active technology sector linked to defense contractors and regional enterprises. Aberdeen and Brookings occasionally have openings, particularly connected to Sanford Health satellite operations and South Dakota State University-adjacent employers.
Are there any state-specific considerations for product support engineers seeking visa sponsorship in South Dakota?
South Dakota has no state income tax, which affects prevailing wage comparisons employers use when filing Labor Condition Applications for H-1B workers. The Department of Labor sets prevailing wages by occupational category and metropolitan area, so Sioux Falls and Rapid City have distinct wage determinations. South Dakota State University and the University of South Dakota produce engineering graduates who sometimes enter the local job market, but the international talent pipeline is smaller than in major tech-hub states.
What is the prevailing wage for sponsored product support engineer jobs in South Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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