Product Support Engineer Visa Sponsorship Jobs in Massachusetts
Product support engineer roles in Massachusetts are concentrated in the Greater Boston tech corridor, with employers like HubSpot, Akamai, Wayfair, and MathWorks actively hiring. The state's dense ecosystem of SaaS, cloud infrastructure, and biotech software companies creates consistent demand, and many of these employers have established visa sponsorship programs for qualified international candidates.
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Get Access To All JobsMust Have Technical/Functional Skills
- Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe.
- Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates.
- Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
Roles & Responsibilities
- Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
- Physically fit to walk through large areas.
- Ability to work after hours and weekends if necessary or required by the customer.
- Knowledge of using ServiceNow as the ticketing tool.
- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
- Troubleshoot Operating System issue. Connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and resolution details.
- Maintain and contribute to a knowledge base.
- Coordinate hardware warranty repair.
- Perform inventory management activities as required in coordination with asset management and other corporate groups.
- Escalate to 3rd party vendors when necessary.
- Responsible for raising and coordinating problem management issues.
- Perform additional tasks (end user/infra related) when required. Strong understanding and skills in SLA, KPI Management.
- Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
- In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
- Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
- Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
- Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
- Primary responsibility to manage End User related incidents and requests.
- Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range: $55,000 to $65,000 Per Annum
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Mansfield, MA
Job Function
TECHNOLOGY
Role
Engineer
Job Id
407081
Desired Skills
Desktop management
Salary Range
$50,000-$60,000 a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
Must Have Technical/Functional Skills
- Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe.
- Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates.
- Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.
Roles & Responsibilities
- Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
- Physically fit to walk through large areas.
- Ability to work after hours and weekends if necessary or required by the customer.
- Knowledge of using ServiceNow as the ticketing tool.
- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries.
- Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
- Troubleshoot Operating System issue. Connection issues with LAN/WAN.
- Update tickets with accurate and timely records of work performed, and resolution details.
- Maintain and contribute to a knowledge base.
- Coordinate hardware warranty repair.
- Perform inventory management activities as required in coordination with asset management and other corporate groups.
- Escalate to 3rd party vendors when necessary.
- Responsible for raising and coordinating problem management issues.
- Perform additional tasks (end user/infra related) when required. Strong understanding and skills in SLA, KPI Management.
- Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
- In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
- Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
- Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
- Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
- Primary responsibility to manage End User related incidents and requests.
- Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range: $55,000 to $65,000 Per Annum
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Location
Mansfield, MA
Job Function
TECHNOLOGY
Role
Engineer
Job Id
407081
Desired Skills
Desktop management
Salary Range
$50,000-$60,000 a year
Qualifications
BACHELOR OF COMPUTER SCIENCE
Product Support Engineer Job Roles in Massachusetts
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Search Product Support Engineer Jobs in MassachusettsProduct Support Engineer Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for product support engineers in Massachusetts?
Established tech employers in Massachusetts with histories of sponsoring product support engineers include HubSpot, Akamai Technologies, Wayfair, PTC, MathWorks, and Rapid7. Larger enterprise software and cloud infrastructure companies in the Boston area tend to have dedicated HR and immigration infrastructure, making them more likely to have experience navigating the sponsorship process for technical support roles.
Which visa types are most common for product support engineer roles in Massachusetts?
The H-1B is the most common visa category for product support engineers in Massachusetts, provided the role requires a bachelor's degree in a specific technical field such as computer science or engineering. Australian citizens may qualify for the E-3 visa, which follows a similar process without the lottery. Candidates already in the U.S. on OPT or STEM OPT extension are also frequently hired into these roles before employers initiate H-1B sponsorship.
Which cities in Massachusetts have the most product support engineer sponsorship jobs?
Boston and Cambridge account for the largest share of product support engineer sponsorship opportunities in Massachusetts, driven by the concentration of SaaS, cybersecurity, and enterprise software companies. Suburbs along the Route 128 technology corridor, including Burlington, Waltham, and Lexington, also host significant numbers of tech employers. Worcester has a smaller but growing presence, partly connected to its university research community.
How to find product support engineer visa sponsorship jobs in Massachusetts?
Migrate Mate is built specifically for international job seekers and filters product support engineer roles in Massachusetts by visa sponsorship history, so you're not guessing which employers are open to sponsoring. Rather than sorting through unfiltered listings elsewhere, Migrate Mate surfaces companies that have actively filed for work visas for technical roles, letting you focus your applications on employers with a real track record of sponsorship in this state.
Are there any Massachusetts-specific factors that affect visa sponsorship for product support engineers?
Massachusetts employers must comply with Department of Labor prevailing wage requirements when filing an H-1B Labor Condition Application, and the Boston metro area generally falls into higher prevailing wage tiers due to its competitive tech market. The state's strong university pipeline, including MIT, Boston University, and Northeastern, means many local employers are familiar with OPT-to-H-1B transitions for product support engineering roles, which can work in international candidates' favor.
What is the prevailing wage for sponsored product support engineer jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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