Product Support Engineer Visa Sponsorship Jobs in Louisiana

INTRODUCTION

Who we are: Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What We Offer

• Work/Life Balance: Paid Time Off, Paid Holidays
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

JOB SUMMARY

The Gateway Engineering and Support Engineer role provides advanced technical leadership and operational support for Globalstar’s Gateway Systems. This role interfaces across engineering, reliability, and operations teams to diagnose, resolve, and prevent system incidents – ensuring maximum system uptime and adherence to Service Level Agreements (SLAs). This role also serves as the designated Payload Systems Subject Matter Expert (SME) within operations. They will provide technical ownership, lifecycle oversight, and performance accountability for assigned payload hardware.

SUPERVISORY RESPONSIBILITIES

• None

DUTIES/RESPONSIBILITIES

• Support monitoring and analysis of Gateway and Payload system performance
• Assist with troubleshooting and resolution of operational incidents and service interruptions
• Work with engineering, reliability, and operations teams to analyze operational data and identify performance improvements
• Support installation, integration, testing, and verification of new Payload systems
• Help maintain technical documentation, procedures, and operational guides
• Lead in proactive system performance tracking and reporting for Payload systems
• Assist with software validation and product testing activities
• Lead root cause analysis and corrective action recommendations
• Participate in cross-training initiatives and technical knowledge sharing
• Support a shared on-call rotation as experience and training progress

SKILLS AND COMPETENCIES

• Familiarity with RF Test equipment
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a team-based environment
• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
• Excellent organizational skills with attention-to-detail
• Ability to meet multiple deadlines in a fast-paced environment
• Ability to effectively manage time and prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality
• Proficiency with Microsoft Office
• Familiarity with NetSuite

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Bachelor’s degree in electrical engineering, aerospace engineering, or a related technical discipline
• Foundational understanding of RF principles and satellite communications concepts
• Ability to interpret technical data and documentation
• Willingness to learn and develop technical expertise in satellite systems

PREFERRED QUALIFICATIONS

• Experience in RF, satellite communications, aerospace, or telecommunications
• Familiarity with Linux-based operating systems
• Experience with data analysis tools (e.g., MATLAB, Python, Excel, or similar)
• Knowledge of Software Defined Radios (SDRs) or FPGA concepts

Physical Requirements

• Willingness and ability to travel domestically and internationally (valid passport required)
• Participation in a shared on-call schedule after initial training period
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

MARGINAL FUNCTIONS

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.