Product Support Engineer Visa Sponsorship Jobs in California
Product support engineer roles in California are concentrated in the San Francisco Bay Area and Los Angeles, where companies like Salesforce, Zendesk, and Atlassian regularly hire international candidates. California's dense tech ecosystem makes it one of the most active states for visa sponsorship in this role, with openings spanning SaaS, cloud infrastructure, and enterprise software.
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Get Access To All JobsAbout DataVisor:
DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world to protect them from the ever-increasing risk of fraud. These companies include FedEx, SoFi, Affirm, Synchrony Financial, Western Union, Booking.com, and Sony.
DataVisor holds a rich portfolio of AI-powered SaaS products, such as Risk Platform, dEdge SDK, Unsupervised Machine Learning modeling platform, Case Management and Knowledge Graph. Our award-winning software is powered by a team of world-class experts in fraud prevention, big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!
Job Summary:
As a Sr. Product Support Engineer, you will provide product and system support to our full portfolio of clients. You may also participate in on-call schedules to help cover off-business hours support. You will need to become an expert user of our end-to-end fraud prevention platform, and provide timely and fast-paced responses to clients via our Zendesk ticket system. You will also work closely with our product team to provide customer feedback on different product usability. The Sr. Product Support Engineer will also work closely with our on-call engineering teams to troubleshoot product and system issues, and will be expected to understand our system architecture. You will need to have clear communication skills to speak with clients directly to figure out the source of their issue, and also give clear explanations once the solution or root cause is found.
Specific Job Duties:
- Provide fast-paced product and technical support to full portfolio of DataVisor clients via our support ticketing system
- Ability to triage support requests in an effective manner to ensure request prioritization is maintained
- Help monitor and manage internal alerts and dashboards in relation to system health, including but not limited to: API throughput and latency, UI functionalities, batch data pipelines, data backup and high availability system failover setup
- Gain and maintain deep knowledge about DataVisor products, system architecture, and customer use cases to independently provide timely support to customers on the basic product and system support requests
- Work closely with various Engineering teams (Infrastructure, Platform, Frontend, QA, etc.) and Product team on the escalation of serious product bugs or system issues, and facilitate the issue investigation, root cause analysis, and progress updates internally and externally
- Give clear explanation both internally and externally throughout the request handling process to ensure internal teams understand the issues and customer requests, and customers understand the technical explanation from internal teams about root cause and workaround suggestions
- Use Zendesk and Jira systems to document the issue symptoms, steps to reproduce, basic triage findings, Engineering investigation findings, possible workarounds, and solution planning
- Ability to analyze and track recurring support issues and trends to provide feedback on product enhancements and training
Requirements
- 3+ years of technical support experience in SaaS companies in Big Data Analytics industry
- 1+ years of experience using and/or supporting real time data processing or Decision Engine type products
- B.A./B.S. degree in a technical or analytical discipline
- Excellent problem-solving and troubleshooting skills
- Excellent communication skills and ability to multitask in fast-paced environment
- Strong time and project management ability with focus to ensure deadlines are met
- Ability to communicate technical information in an accessible manner to non-technical employees
- Coding and database experience (e.g. Python, Java, SQL) a plus
- A process standardization and process improvement mindset
Benefits
Bonus, Stock Options, 401k, Health Benefits
About DataVisor:
DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest enterprises in the world to protect them from the ever-increasing risk of fraud. These companies include FedEx, SoFi, Affirm, Synchrony Financial, Western Union, Booking.com, and Sony.
DataVisor holds a rich portfolio of AI-powered SaaS products, such as Risk Platform, dEdge SDK, Unsupervised Machine Learning modeling platform, Case Management and Knowledge Graph. Our award-winning software is powered by a team of world-class experts in fraud prevention, big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!
Job Summary:
As a Sr. Product Support Engineer, you will provide product and system support to our full portfolio of clients. You may also participate in on-call schedules to help cover off-business hours support. You will need to become an expert user of our end-to-end fraud prevention platform, and provide timely and fast-paced responses to clients via our Zendesk ticket system. You will also work closely with our product team to provide customer feedback on different product usability. The Sr. Product Support Engineer will also work closely with our on-call engineering teams to troubleshoot product and system issues, and will be expected to understand our system architecture. You will need to have clear communication skills to speak with clients directly to figure out the source of their issue, and also give clear explanations once the solution or root cause is found.
Specific Job Duties:
- Provide fast-paced product and technical support to full portfolio of DataVisor clients via our support ticketing system
- Ability to triage support requests in an effective manner to ensure request prioritization is maintained
- Help monitor and manage internal alerts and dashboards in relation to system health, including but not limited to: API throughput and latency, UI functionalities, batch data pipelines, data backup and high availability system failover setup
- Gain and maintain deep knowledge about DataVisor products, system architecture, and customer use cases to independently provide timely support to customers on the basic product and system support requests
- Work closely with various Engineering teams (Infrastructure, Platform, Frontend, QA, etc.) and Product team on the escalation of serious product bugs or system issues, and facilitate the issue investigation, root cause analysis, and progress updates internally and externally
- Give clear explanation both internally and externally throughout the request handling process to ensure internal teams understand the issues and customer requests, and customers understand the technical explanation from internal teams about root cause and workaround suggestions
- Use Zendesk and Jira systems to document the issue symptoms, steps to reproduce, basic triage findings, Engineering investigation findings, possible workarounds, and solution planning
- Ability to analyze and track recurring support issues and trends to provide feedback on product enhancements and training
Requirements
- 3+ years of technical support experience in SaaS companies in Big Data Analytics industry
- 1+ years of experience using and/or supporting real time data processing or Decision Engine type products
- B.A./B.S. degree in a technical or analytical discipline
- Excellent problem-solving and troubleshooting skills
- Excellent communication skills and ability to multitask in fast-paced environment
- Strong time and project management ability with focus to ensure deadlines are met
- Ability to communicate technical information in an accessible manner to non-technical employees
- Coding and database experience (e.g. Python, Java, SQL) a plus
- A process standardization and process improvement mindset
Benefits
Bonus, Stock Options, 401k, Health Benefits
Product Support Engineer Job Roles in California
See all 438+ Product Support Engineer Jobs in California
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Search Product Support Engineer Jobs in CaliforniaProduct Support Engineer Jobs in California: Frequently Asked Questions
Which companies sponsor visas for product support engineers in California?
Large enterprise software companies such as Salesforce, Oracle, and ServiceNow, as well as SaaS-focused firms like Zendesk and Atlassian, have consistent track records of sponsoring H-1B visas for product support engineers in California. Hyperscale cloud providers including Google and Cisco also appear frequently in Department of Labor disclosure data for this role category.
Which visa types are most common for product support engineer roles in California?
The H-1B is the most common visa category for product support engineers in California, provided the role requires at least a bachelor's degree in a relevant technical field such as computer science or information systems. L-1B visas appear for internal transfers within multinational companies. Australians may qualify for the E-3 visa, which has no lottery and processes faster than the H-1B.
Which cities in California have the most product support engineer sponsorship jobs?
The San Francisco Bay Area, including San Jose and San Francisco proper, accounts for the largest share of product support engineer sponsorship jobs in California due to the concentration of enterprise and SaaS companies headquartered there. Los Angeles is a secondary hub, particularly in media tech and e-commerce. San Diego has a smaller but growing presence tied to cybersecurity and biotech software firms.
How to find product support engineer visa sponsorship jobs in California?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search for product support engineer roles in California without sifting through positions that don't sponsor. Because California employers are required to file Labor Condition Applications with the Department of Labor, sponsoring companies leave a verifiable paper trail, and Migrate Mate surfaces those employers directly so candidates can target their applications efficiently.
Are there state-specific considerations for product support engineers seeking sponsorship in California?
California's high cost of living means prevailing wage requirements for H-1B petitions in Bay Area metro areas tend to be set at higher levels than the national average, which affects how employers structure compensation for sponsored roles. The state's strong university pipeline from UC Berkeley, Stanford, and UCLA also means competition for sponsored positions is significant, so candidates with specialized technical skills or domain expertise in enterprise software tend to have an advantage.
What is the prevailing wage for sponsored product support engineer jobs in California?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.