Product Support Engineer Visa Sponsorship Jobs in Oregon
Product support engineer roles in Oregon sit at the intersection of technical depth and customer-facing problem solving, with hiring concentrated in Portland's software and cloud services sector. Companies like Viewpoint Construction Software, Planar Systems, and Lattice Engines have historically brought on technical support talent. Oregon's active tech ecosystem creates real demand for sponsored candidates.
Find Product Support Engineer JobsOverview
Showing 5 of 43+ Product Support Engineer Jobs in Oregon with Visa Sponsorship
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 43+ Product Support Engineer Jobs in Oregon with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Product Support Engineer Jobs in Oregon with Visa Sponsorship.
Get Access To All JobsA Day in Your Life at MKS:
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager.
You Make An Impact By:
- Providing expert-level technical support to customers, resolving complex technical issues related to company products or services
- Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems
- Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions
- Mentoring and coaching junior technical support engineers, providing guidance on technical troubleshooting, best practices, and customer interaction
- Contributing to the creation and maintenance of technical documentation, knowledge base articles, and support tools
- Sharing knowledge and best practices with the technical support team to enhance overall team capability
- Identifying opportunities for process improvement in technical support operations
- Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates
- Ensuring adherence to quality standards, service level agreements (SLAs), and regulatory requirements
Skills You Bring:
- Bachelor’s degree in a relevant field or a minimum of 4 years of directly related experience in lieu of a degree; Master’s degree preferred
- At least 5 years of experience in service engineering or a similar technical support role
Preferred Skills:
- Experience working with B2B (business to business) capital equipment or similarly complex systems
- Experience working in semiconductor, PCB, or similar industries
Physical Demands & Working Conditions:
- Perform activities such as sitting, standing, or typing for extended periods of time
- Ability to remain in a stationary position for 25% of the time
- Must be able to communicate information and ideas so others will understand
- Must be able to exchange accurate information
- Operates in a professional office and/or laboratory/manufacturing environment
- Constantly operates a computer and other office productivity machinery
- Ability to observe documents and details at close range (within a few feet of the observer)
- Noise level in the work environment is usually average
- Ability to travel up to 50% of the time, domestically and internationally
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com.
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role.
A Day in Your Life at MKS:
As a Principal Technical Support Engineer at ESI, an MKS Company, you will partner with the Engineering and Field teams to help solve both customer and engineering problems, help guide engineering in improving quality & process improvement and provide knowledgeable and timeline customer support. In this role, you will report to the Product Hardware Engineering Manager.
You Make An Impact By:
- Providing expert-level technical support to customers, resolving complex technical issues related to company products or services
- Handling escalated technical issues and collaborate with cross-functional teams to resolve customer problems
- Interacting directly with customers to understand and diagnose technical issues, providing timely and effective solutions
- Mentoring and coaching junior technical support engineers, providing guidance on technical troubleshooting, best practices, and customer interaction
- Contributing to the creation and maintenance of technical documentation, knowledge base articles, and support tools
- Sharing knowledge and best practices with the technical support team to enhance overall team capability
- Identifying opportunities for process improvement in technical support operations
- Monitoring and reporting on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates
- Ensuring adherence to quality standards, service level agreements (SLAs), and regulatory requirements
Skills You Bring:
- Bachelor’s degree in a relevant field or a minimum of 4 years of directly related experience in lieu of a degree; Master’s degree preferred
- At least 5 years of experience in service engineering or a similar technical support role
Preferred Skills:
- Experience working with B2B (business to business) capital equipment or similarly complex systems
- Experience working in semiconductor, PCB, or similar industries
Physical Demands & Working Conditions:
- Perform activities such as sitting, standing, or typing for extended periods of time
- Ability to remain in a stationary position for 25% of the time
- Must be able to communicate information and ideas so others will understand
- Must be able to exchange accurate information
- Operates in a professional office and/or laboratory/manufacturing environment
- Constantly operates a computer and other office productivity machinery
- Ability to observe documents and details at close range (within a few feet of the observer)
- Noise level in the work environment is usually average
- Ability to travel up to 50% of the time, domestically and internationally
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com.
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role.
Product Support Engineer Job Roles in Oregon
See all 43+ Product Support Engineer Jobs in Oregon
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Product Support Engineer Jobs in OregonProduct Support Engineer Jobs in Oregon: Frequently Asked Questions
Which companies in Oregon sponsor visas for product support engineers?
Portland-based software companies are the most active sponsors for product support engineer roles in Oregon. Firms in construction technology, semiconductor equipment, and cloud infrastructure, including companies like Viewpoint, Radisys, and Lattice Semiconductor, have sponsored technical support positions. Larger employers with established HR and legal infrastructure are generally more consistent sponsors than early-stage startups, which often lack the resources to navigate the sponsorship process.
Which visa types are most common for product support engineers in Oregon?
The H-1B visa is the most common visa category for product support engineers in Oregon, provided the role meets the specialty occupation requirement, typically satisfied when the position requires a bachelor's degree or higher in computer science, engineering, or a related technical field. Candidates already holding OPT or STEM OPT authorization can begin working immediately while employers initiate H-1B sponsorship. The L-1B visa applies when an employer transfers a specialized knowledge employee from a foreign affiliate to an Oregon office.
How to find product support engineer visa sponsorship jobs in Oregon?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and filters job listings by role and state, making it straightforward to browse product support engineer openings in Oregon. Because not all employers advertise sponsorship availability upfront, Migrate Mate's data-driven approach surfaces companies with a demonstrated history of sponsoring technical support roles, saving time compared to manually screening listings.
Which cities in Oregon have the most product support engineer sponsorship jobs?
Portland accounts for the significant majority of product support engineer sponsorship activity in Oregon, driven by its concentration of software companies, hardware manufacturers, and technology services firms. Hillsboro, located in the Tualatin Valley just west of Portland, is also notable given Intel's large campus there and the broader semiconductor ecosystem it anchors. Beaverton and Lake Oswego see some hiring activity, but Portland metro is the practical center of gravity for sponsored roles.
Are there state-specific considerations for product support engineers pursuing sponsorship in Oregon?
Oregon does not impose state-level visa sponsorship requirements beyond standard federal obligations, but employers must comply with Department of Labor prevailing wage rules when filing a Labor Condition Application for H-1B roles. Oregon's tech hiring is closely tied to Portland State University and Oregon State University, which produce engineering and computer science graduates who often enter the job market on OPT, making local employers more familiar with the sponsorship process than employers in less tech-dense states.
What is the prevailing wage for sponsored product support engineer jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.