Product Support Engineer Visa Sponsorship Jobs in Virginia

INTRODUCTION

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

SALARY RANGE

• Salary Range: $47 - $67k

ROLE AND RESPONSIBILITIES

• Responsible for simpler VE and or new launch programs as needed.
• Support new production processes and launches to ensure product is manufactured according to design, safety, and quality specifications.
• Administering Prototype, Manufacturing & Plant pilots with Product Engineers and/or by him/herself for VE or new product launches which will involve traveling to plant or supplier.
  • Detailing out samples for next steps (Burns, durability, feel analysis, customer samples, etc…)
    • Includes setting up work orders
    • Labeling mattresses
    • Measuring / preparing components
  • Sample Testing – For Product Engineering Teams (Basic ISO 2439 testing (Hardness/Density Checks), Quadrant Testing (Hardness of Mattress Core Samples), Glue Bond Testing, Mattress Testing (Hardness Testing, Creep Testing – R&D Test Area), Pillow Testing (Hardness/Creep Testing), Standard Qualification Testing (Air Permeation, Tensile Strength, Tear Strength, CFD, CLD, Compression Sets (Hot Wet & Hot Dry), Vertical Burn Testing, MSA Testing, Gage R&R).
  • Core Tester Operations – Special New Product Testing, MSA Testing, Gage R&R, Simple Maintenance (Calibration, Test Head Changes, Cable Repairs/Replacement, Load Cell Replacements, Error Clearing – for operations team (when needed), Resetting PLC (when needed)).
  • Execute test plans to ensure product meets the full range of requirements; troubleshoot and resolve issues as required to ensure product meets testing requirements.
  • Managing shipments for Engineers & Customers (LTL / UPS/FedEx)– Preparing Shipping Reports for Product Engineers.
  • Product Failure Analysis – Receiving, Recording all Warranty Return Products, Inspection and Testing Return Products, Labeling and Cutting Return Products for Quadrant and Component Level Testing, Analyzing and Reporting Test Results, Bi-Weekly Team Meetings, Report Finding to Managers, Directors and VP’s – PowerPoint Slide Preparations.
  • Purchase Order/Accounting Preparations – Receiving Quotes, Preparing Purchase Order Documents, Invoice Verifications (PO received, Work Completed/Items Received, and Invoice Approvals) For Product Engineers.
  • Hold Area Organization – Logging and Tagging All Items for Storage in the PE Hold Area, Maintain Cleanliness and Dispositioning Items When Complete (Recycling Plastic, Cardboard, Textiles – Baling of Foam items, or disposing of used warranty returns).
  • Testing Analysis & Reporting – Analyzing Data and Reporting for Above Testing and Mattress Core Tester.
  • Assisting Quality Teams (All Facilities) – Basic Testing Support, Lloyds Testing Programming.
  • Assisting Manufacturing Engineering Teams (All Facilities) – Basic Testing Support.
  • Material Handling - Must be able to operate fork lift for staging for pilot builds, disposal of scrap products. Must be able to drive box truck between the main production facility and the off-site location of the Product Engineering team to support movement of materials to and from both locations.
  • Experience with Tempur manufacturing processes preferred, including familiarity with overall mattress production process and ability to operate equipment at one or more production operations.

BASIC QUALIFICATIONS

• Computer use – Use of Office software
  • PowerPoint
  • Excel
  • Word
  • Teams
  • Microsoft Dynamics AX
  • Microsoft Dynamics GP
  • WimLims & FR Portal

Other duties as needed to support overall strategy and success of product development initiatives and rollout

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.