Product Support Engineer Visa Sponsorship Jobs in New York
New York's product support engineer market spans fintech firms in Manhattan, SaaS companies in Midtown, and enterprise software employers across Brooklyn and Long Island City. Major tech employers including Google, Amazon, and Salesforce have significant New York presences and established visa sponsorship programs, making the state one of the stronger markets for international candidates in this role.
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Get Access To All JobsINTRODUCTION
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.
As a Product Support & Operations Specialist at Via, you'll be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to.
This role blends partner-facing work with deep technical problem-solving. You'll bridge the gap between partners' day-to-day realities and Via's Product and Engineering teams. It's a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a real impact from day one. You'll build a strong foundation that makes this an ideal starting point for many directions at Via.
ABOUT THE ROLE:
- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Dive into technical issues, troubleshoot, and solve problems fast, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their day to day and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Spot product and process improvements, acting as the bridge between partners and technical teams to shape prioritization and scalability decisions.
BASIC QUALIFICATIONS:
- 1-2 years of work experience, including internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment.
- Curious and eager: You love digging into how things work.
- Keen to build a career in tech, with an open mind about where you'll want to focus.
- Meticulous and analytical, with a strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem-solver who doesn't accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- While not required, fluency in an additional language (Spanish, German, Arabic, French, Italian, Dutch, or Japanese) is a plus.
We don't expect you to check every box. If you're excited about our mission, learn quickly, take ownership, and enjoy working collaboratively, we'd love to hear from you!
WHAT WE OFFER:
- Base Salary Range: $70,000-$75,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate's experience, knowledge, and skills.
- Comprehensive health coverage, with low-cost dental and vision plans.
- A 401(k) with company match and vesting.
- Fully paid parental leave for new parents, with extended leave options.
- Additional benefits (mental health, pet insurance, and other wellness perks).
- 20 days of paid time off (PTO) annually.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
INTRODUCTION
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.
As a Product Support & Operations Specialist at Via, you'll be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to.
This role blends partner-facing work with deep technical problem-solving. You'll bridge the gap between partners' day-to-day realities and Via's Product and Engineering teams. It's a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a real impact from day one. You'll build a strong foundation that makes this an ideal starting point for many directions at Via.
ABOUT THE ROLE:
- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Dive into technical issues, troubleshoot, and solve problems fast, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their day to day and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Spot product and process improvements, acting as the bridge between partners and technical teams to shape prioritization and scalability decisions.
BASIC QUALIFICATIONS:
- 1-2 years of work experience, including internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment.
- Curious and eager: You love digging into how things work.
- Keen to build a career in tech, with an open mind about where you'll want to focus.
- Meticulous and analytical, with a strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem-solver who doesn't accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- While not required, fluency in an additional language (Spanish, German, Arabic, French, Italian, Dutch, or Japanese) is a plus.
We don't expect you to check every box. If you're excited about our mission, learn quickly, take ownership, and enjoy working collaboratively, we'd love to hear from you!
WHAT WE OFFER:
- Base Salary Range: $70,000-$75,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate's experience, knowledge, and skills.
- Comprehensive health coverage, with low-cost dental and vision plans.
- A 401(k) with company match and vesting.
- Fully paid parental leave for new parents, with extended leave options.
- Additional benefits (mental health, pet insurance, and other wellness perks).
- 20 days of paid time off (PTO) annually.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Product Support Engineer Job Roles in New York
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Search Product Support Engineer Jobs in New YorkProduct Support Engineer Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for product support engineers in New York?
Large enterprise tech employers with established New York offices, including Salesforce, Bloomberg, IBM, Amazon, and Google, have consistent track records of H-1B visa sponsorship for product support engineers. Financial technology firms concentrated in Manhattan, such as Palantir and Bloomberg LP, also regularly sponsor international candidates. Checking Department of Labor LCA disclosure data for New York-based product support engineer filings gives the most accurate picture of which employers have sponsored this role recently.
Which visa types are most common for product support engineer roles in New York?
The H-1B is the most common work visa for product support engineers in New York, provided the role requires at least a bachelor's degree in a specific technical field such as computer science or information systems. Candidates currently on F-1 OPT or STEM OPT may work without employer-sponsored visa status during that period. The O-1A is an option for candidates with demonstrated exceptional ability, though it requires substantial documentation of achievements.
Which cities in New York have the most product support engineer sponsorship jobs?
Manhattan accounts for the largest share of product support engineer sponsorship activity in New York, driven by its concentration of enterprise software, fintech, and media technology employers. New York City's outer boroughs, particularly Brooklyn, have seen growth from mid-size SaaS companies and startups. Buffalo and Rochester have a smaller but notable presence through companies with regional operations, though the volume of sponsoring employers there is significantly lower than in New York City.
How to find product support engineer visa sponsorship jobs in New York?
Migrate Mate lists product support engineer roles in New York filtered specifically for visa sponsorship, so you're not sorting through positions where sponsorship isn't available. Employers on Migrate Mate have established sponsorship programs, which is particularly useful for product support engineer candidates in New York where job volume is high but not every employer sponsors. Filtering by New York state narrows results to roles at companies operating within the state's tech and fintech hubs.
Are there any New York-specific considerations for product support engineers seeking visa sponsorship?
New York City's prevailing wage requirements under Department of Labor rules are generally higher than the national average for product support engineers, reflecting the local cost of labor. This means employers sponsoring H-1B petitions for New York City roles must meet a higher certified wage floor than they would in other states, which can affect which employers pursue sponsorship. New York's large public and private university system, including NYU and Columbia, also produces a significant pipeline of international graduates on OPT who compete for the same roles.
What is the prevailing wage for sponsored product support engineer jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.