Service Operations Manager Visa Sponsorship Jobs in Maryland
Maryland's service operations manager roles are concentrated around the Baltimore metro, the Washington D.C. suburbs, and federal contractor hubs in Bethesda and Rockville. Employers like Leidos, Northrop Grumman, and Johns Hopkins Health System regularly hire operations managers, and the state's mix of healthcare, defense contracting, and technology industries creates consistent demand for experienced candidates seeking visa sponsorship.
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Get Access To All JobsINTRODUCTION
We are seeking a Food Service Operations Manager who will provide the day-to-day oversight and direction for the food service locations on Homewood Campus, reporting to location managers. With a focus on student satisfaction and engagement, quality execution and service, they will work closely with the Director of Residential Dining Operations and Assistant Director of Retail Operations to ensure consistency across venues and creating the right experience for students in the dining locations.
Focusing on the student experience and quality execution will be vitally important in the role. This leader will be responsible for the development and growth of the location operational team.
They will support the overall residential operation as needed under the direction of the Director of Residential Dining.
Specific Duties & Responsibilities
Operations
- Leads all daily operations at the location and provides direction for all team leaders at the location, they will collaborate with the culinary team on culinary execution at the location.
- Assists in management of team of 80 employees to include team leaders and bargaining unit (BU) members.
- Supports scheduling and direction of employee workflow to include team leaders and bargaining unit members.
- Builds and maintains strong relationships with students, campus constituents, and dining team members.
- Responds and assists in any service issues.
- Ensures team members have the tools necessary to complete their jobs.
- Ensures show quality standards are maintained at all times.
- Supports and communicates University initiatives.
- Works with the Marketing Team to create and execute marketing initiatives.
- Assists Employee Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.
- Ensures the location physical plant and equipment is maintained and in good working conditions.
- Works closely with the department of facilities and real estate to ensure timely response to facility related work orders.
- Ensures authenticity in menus including the digital signage.
- Sets high expectations for customer service, product knowledge and education among all staff (BU team members and team leaders).
- Works with Hopkins Dining Support team to ensure all areas are represented in the location and there is intentional collaboration between the Support team, the location management and BU team members.
Finance
- Ensures cost controls are in place and being adhered to.
- Oversees completion of required location reports.
Controls
- Ensures that all security, safety, and sanitation standards are achieved.
- Employs good safety and sanitation practices.
- Oversees control of the food, equipment and smallwares inventories in the location.
Leadership and Internal Relationship Building
- Uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout location.
- Promotes a cooperative work climate, maximizing productivity and morale.
- Interviews, hires, trains, and develops team members according to Dining Standards.
- Displays a positive attitude towards team members.
- Mentors department management to develop their skills and leadership abilities.
Special Knowledge, Skills and Abilities
- Proven ability to lead and develop a diverse team.
- Ability to maintain organization in a changing environment.
- Exhibits initiative, responsibility, flexibility, and leadership.
- Able to communicate effectively with management team, students, and team members.
- Ability to taste and evaluate food and beverage products.
Additional Information
- This position is considered essential personnel and will be asked to be on call via phone or in person as needed during the semester as a point of contact for the location team.
- This position will also need to execute flex hours (including weekends) to ensure proper management at all times and to execute events that fall later in the day or on weekends.
MINIMUM QUALIFICATIONS
- Associate's Degree or Culinary Degree Equivalent.
- Minimum 3 years of Food Service Management experience, with at least 1 year in a supervisory role.
- SERV Safe and Allertrain certification is required and must be obtained within three months of employment if not currently held.
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
PREFERRED QUALIFICATIONS
- Bachelor's Degree preferred.
Classified Title: Food Services Manager
Job Posting Title (Working Title): Food Service Operations Manager (Hopkins Dining)
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $48,000 - $84,100 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: 5 days a week, nights and weekends included
FLSA Status: Exempt
LOCATION
Location: Homewood Campus
Department name: Hopkins Dining
Personnel area: University Student Services
INTRODUCTION
We are seeking a Food Service Operations Manager who will provide the day-to-day oversight and direction for the food service locations on Homewood Campus, reporting to location managers. With a focus on student satisfaction and engagement, quality execution and service, they will work closely with the Director of Residential Dining Operations and Assistant Director of Retail Operations to ensure consistency across venues and creating the right experience for students in the dining locations.
Focusing on the student experience and quality execution will be vitally important in the role. This leader will be responsible for the development and growth of the location operational team.
They will support the overall residential operation as needed under the direction of the Director of Residential Dining.
Specific Duties & Responsibilities
Operations
- Leads all daily operations at the location and provides direction for all team leaders at the location, they will collaborate with the culinary team on culinary execution at the location.
- Assists in management of team of 80 employees to include team leaders and bargaining unit (BU) members.
- Supports scheduling and direction of employee workflow to include team leaders and bargaining unit members.
- Builds and maintains strong relationships with students, campus constituents, and dining team members.
- Responds and assists in any service issues.
- Ensures team members have the tools necessary to complete their jobs.
- Ensures show quality standards are maintained at all times.
- Supports and communicates University initiatives.
- Works with the Marketing Team to create and execute marketing initiatives.
- Assists Employee Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.
- Ensures the location physical plant and equipment is maintained and in good working conditions.
- Works closely with the department of facilities and real estate to ensure timely response to facility related work orders.
- Ensures authenticity in menus including the digital signage.
- Sets high expectations for customer service, product knowledge and education among all staff (BU team members and team leaders).
- Works with Hopkins Dining Support team to ensure all areas are represented in the location and there is intentional collaboration between the Support team, the location management and BU team members.
Finance
- Ensures cost controls are in place and being adhered to.
- Oversees completion of required location reports.
Controls
- Ensures that all security, safety, and sanitation standards are achieved.
- Employs good safety and sanitation practices.
- Oversees control of the food, equipment and smallwares inventories in the location.
Leadership and Internal Relationship Building
- Uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout location.
- Promotes a cooperative work climate, maximizing productivity and morale.
- Interviews, hires, trains, and develops team members according to Dining Standards.
- Displays a positive attitude towards team members.
- Mentors department management to develop their skills and leadership abilities.
Special Knowledge, Skills and Abilities
- Proven ability to lead and develop a diverse team.
- Ability to maintain organization in a changing environment.
- Exhibits initiative, responsibility, flexibility, and leadership.
- Able to communicate effectively with management team, students, and team members.
- Ability to taste and evaluate food and beverage products.
Additional Information
- This position is considered essential personnel and will be asked to be on call via phone or in person as needed during the semester as a point of contact for the location team.
- This position will also need to execute flex hours (including weekends) to ensure proper management at all times and to execute events that fall later in the day or on weekends.
MINIMUM QUALIFICATIONS
- Associate's Degree or Culinary Degree Equivalent.
- Minimum 3 years of Food Service Management experience, with at least 1 year in a supervisory role.
- SERV Safe and Allertrain certification is required and must be obtained within three months of employment if not currently held.
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
PREFERRED QUALIFICATIONS
- Bachelor's Degree preferred.
Classified Title: Food Services Manager
Job Posting Title (Working Title): Food Service Operations Manager (Hopkins Dining)
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $48,000 - $84,100 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: 5 days a week, nights and weekends included
FLSA Status: Exempt
LOCATION
Location: Homewood Campus
Department name: Hopkins Dining
Personnel area: University Student Services
Service Operations Manager Job Roles in Maryland
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Search Service Operations Manager Jobs in MarylandService Operations Manager Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for service operations managers in Maryland?
Federal contractors and healthcare systems are among the most active visa sponsors for service operations managers in Maryland. Companies like Leidos, Booz Allen Hamilton, Northrop Grumman, and Lockheed Martin operate large Maryland campuses and have established immigration programs. Johns Hopkins Health System and University of Maryland Medical System also sponsor operations roles on the healthcare side. Large technology firms with Maryland offices, including Cisco and IBM, have sponsored similar positions.
Which visa types are most common for service operations manager roles in Maryland?
The H-1B visa is the most common visa category for service operations managers in Maryland, particularly at defense contractors and healthcare systems that classify the role as a specialty occupation requiring a relevant bachelor's degree. The L-1A is an option for candidates transferring into a managerial role from a foreign affiliate of a Maryland-based employer. Candidates from Australia may also be eligible for the E-3 visa, and Canadian and Mexican nationals may qualify under the TN visa.
How to find service operations manager visa sponsorship jobs in Maryland?
Migrate Mate is the most direct way to find service operations manager roles in Maryland where employers are open to visa sponsorship. You can filter specifically by state and job function to surface positions at defense contractors, healthcare networks, and technology firms in the Baltimore and D.C. metro area. Checking Department of Labor LCA disclosure data is also useful for confirming which Maryland employers have filed for operations manager positions in recent years.
Which cities in Maryland have the most service operations manager sponsorship jobs?
Bethesda and Rockville in Montgomery County are among the most active areas, driven by the concentration of federal agencies, contractors, and biotech firms along the I-270 corridor. Baltimore is a strong market for healthcare operations roles, particularly around Johns Hopkins and the University of Maryland Medical System. Columbia and Hanover, sitting between Baltimore and D.C., host a growing number of technology and logistics operations employers who sponsor visa workers.
Are there state-specific factors that affect visa sponsorship for service operations managers in Maryland?
Maryland's heavy reliance on federal contracting introduces one notable consideration: some positions at defense and intelligence contractors require security clearances, which are generally not available to candidates who are not U.S. citizens or lawful permanent residents. This limits sponsorship availability at certain firms. However, the state's healthcare, biotech, and commercial technology sectors are not subject to that restriction, making them more accessible pathways for sponsored operations manager candidates.
What is the prevailing wage for sponsored service operations manager jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.