Service Operations Manager Visa Sponsorship Jobs in North Carolina
Service operations manager roles in North Carolina are concentrated in Charlotte's banking and logistics sector, the Research Triangle's tech and life sciences companies, and the Triad's manufacturing hubs. Major employers including Bank of America, Lowe's, Honeywell, and Duke University Health System have sponsored operations management roles for international candidates seeking U.S. work visas.
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Get Access To All JobsAt Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Strong virtualization engineering background with experience managing hypervisor platforms at enterprise scale, across both Linux and Windows environments
- Deep infrastructure expertise with hands-on work in both public and private cloud environments
- Experience leading a high-performing technical engineering team as a technical engineering manager (not a pure people manager)
- Working knowledge of VMware with proven ability to lead large-scale migrations to Nutanix (AHV) or equivalent platforms
- Kubernetes and container platform experience at enterprise scale — required, not preferred
- Ability to drive IT transformation with a focus on automation and modernized service delivery
- Experience creating automated, self-service IT delivery solutions (Infrastructure as Code, GitOps, self-service portals)
- Familiarity with Linux (RHEL) and Windows Server lifecycle management, operating system standards, and patching at scale
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use
Education
Bachelor's degree preferred; equivalent professional experience may be considered in lieu of a degree
Responsibilities
Lead the Cloud Services Engineering team to transform infrastructure, automate service delivery, and modernize Moody's virtualization, operating system, and container platforms.
- Lead, coach, and develop a global team of senior engineers across virtualization, operating system, and container disciplines
- Guide the multi-year migration from VMware to Nutanix AHV as the primary hypervisor platform, owning end-to-end execution across thousands of production machines
- Evaluate emerging technologies and make recommendations based on cost, risk, and scalability to support Moody's hybrid cloud strategy
- Ensure availability, performance, and security of virtualization, operating system, and container platforms across two US datacenters and 15+ remote sites globally
- Oversee patching, upgrades, hardware refreshes, and capacity planning, and drive root-cause analysis and remediation for incidents and outages
- Promote infrastructure automation and self-service using tools such as PowerCLI, Ansible, Terraform, Nutanix Cloud Manager, or equivalent technologies
- Partner with senior stakeholders in storage, network, cloud, security, and application teams — including Ratings, Analytics and Data, and Risk Management Solutions — to align platform capabilities with workload needs
- Establish and maintain operational metrics, dashboards, and reporting, and support audit, risk, and compliance activities as required
About the Team
Cloud Services Engineering is part of Moody's Technology Services Group. We own the enterprise virtualization, operating system, and container platforms that run Moody's business — from the hypervisor stack underneath thousands of production virtual machines, to Windows and Linux operating system engineering and lifecycle management, to enterprise Kubernetes at scale. We are actively modernizing the estate: migrating from VMware to Nutanix, standardizing operating system lifecycles, expanding automation, and building the platforms that will power AI-assisted engineering across the Technology Services Group. By joining our team, you will lead meaningful work across cloud transformation, infrastructure modernization, and operational excellence at global scale.
For US-based roles only: the anticipated hiring base salary range for this position is $151,000.00 - $218,950.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Strong virtualization engineering background with experience managing hypervisor platforms at enterprise scale, across both Linux and Windows environments
- Deep infrastructure expertise with hands-on work in both public and private cloud environments
- Experience leading a high-performing technical engineering team as a technical engineering manager (not a pure people manager)
- Working knowledge of VMware with proven ability to lead large-scale migrations to Nutanix (AHV) or equivalent platforms
- Kubernetes and container platform experience at enterprise scale — required, not preferred
- Ability to drive IT transformation with a focus on automation and modernized service delivery
- Experience creating automated, self-service IT delivery solutions (Infrastructure as Code, GitOps, self-service portals)
- Familiarity with Linux (RHEL) and Windows Server lifecycle management, operating system standards, and patching at scale
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use
Education
Bachelor's degree preferred; equivalent professional experience may be considered in lieu of a degree
Responsibilities
Lead the Cloud Services Engineering team to transform infrastructure, automate service delivery, and modernize Moody's virtualization, operating system, and container platforms.
- Lead, coach, and develop a global team of senior engineers across virtualization, operating system, and container disciplines
- Guide the multi-year migration from VMware to Nutanix AHV as the primary hypervisor platform, owning end-to-end execution across thousands of production machines
- Evaluate emerging technologies and make recommendations based on cost, risk, and scalability to support Moody's hybrid cloud strategy
- Ensure availability, performance, and security of virtualization, operating system, and container platforms across two US datacenters and 15+ remote sites globally
- Oversee patching, upgrades, hardware refreshes, and capacity planning, and drive root-cause analysis and remediation for incidents and outages
- Promote infrastructure automation and self-service using tools such as PowerCLI, Ansible, Terraform, Nutanix Cloud Manager, or equivalent technologies
- Partner with senior stakeholders in storage, network, cloud, security, and application teams — including Ratings, Analytics and Data, and Risk Management Solutions — to align platform capabilities with workload needs
- Establish and maintain operational metrics, dashboards, and reporting, and support audit, risk, and compliance activities as required
About the Team
Cloud Services Engineering is part of Moody's Technology Services Group. We own the enterprise virtualization, operating system, and container platforms that run Moody's business — from the hypervisor stack underneath thousands of production virtual machines, to Windows and Linux operating system engineering and lifecycle management, to enterprise Kubernetes at scale. We are actively modernizing the estate: migrating from VMware to Nutanix, standardizing operating system lifecycles, expanding automation, and building the platforms that will power AI-assisted engineering across the Technology Services Group. By joining our team, you will lead meaningful work across cloud transformation, infrastructure modernization, and operational excellence at global scale.
For US-based roles only: the anticipated hiring base salary range for this position is $151,000.00 - $218,950.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Service Operations Manager Job Roles in North Carolina
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Search Service Operations Manager Jobs in North CarolinaService Operations Manager Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for service operations managers in North Carolina?
North Carolina employers with a track record of sponsoring operations management roles include Bank of America and Wells Fargo in Charlotte, IBM and Cisco in the Research Triangle, Honeywell in Charlotte, and Lenovo in Morrisville. Life sciences companies such as Biogen and Syneos Health, both headquartered in the Triangle, have also filed Labor Condition Applications for operations management positions.
Which visa types are most common for service operations manager roles in North Carolina?
The H-1B visa is the most common visa for service operations managers in North Carolina, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field such as business, industrial engineering, or operations management. The L-1A is relevant for candidates transferring into a managerial role from a multinational employer's foreign office. Some candidates with Canadian or Mexican citizenship may qualify under the TN visa as management consultants.
Which cities in North Carolina have the most service operations manager sponsorship jobs?
Charlotte generates the highest volume of service operations manager sponsorship activity, driven by its concentration of financial services, logistics, and energy companies. The Research Triangle, covering Raleigh, Durham, and Chapel Hill, is a strong second due to its tech, pharmaceutical, and university-affiliated employers. Greensboro and Winston-Salem in the Triad also have notable opportunities through manufacturing, healthcare, and transportation companies.
How to find service operations manager visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search for service operations manager roles in North Carolina without sifting through positions that don't offer sponsorship. The platform surfaces openings from employers who have a demonstrated history of filing for work visas in operations roles, which is particularly useful in a state where sponsorship activity is spread across Charlotte, the Research Triangle, and the Triad.
Are there any state-specific considerations for service operations managers seeking sponsorship in North Carolina?
North Carolina does not have a state-level visa program, so federal H-1B and L-1 visa rules apply uniformly. One practical consideration is that the Research Triangle's dense concentration of universities, including NC State, UNC-Chapel Hill, and Duke, creates a pipeline of candidates that large employers are familiar with sponsoring. Operations roles tied to North Carolina's growing life sciences and fintech sectors tend to have clearer specialty occupation justifications, which can strengthen an H-1B petition.
What is the prevailing wage for sponsored service operations manager jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.