Service Operations Manager Visa Sponsorship Jobs in New York
New York is one of the most active states for service operations manager visa sponsorship, with major employers spanning finance, tech, healthcare, and logistics. Companies like JPMorgan Chase, Citigroup, Amazon, and large hospital networks in New York City regularly hire internationally for operations leadership roles across Manhattan, Brooklyn, and Long Island City.
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Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Location: US Based – East Coast (Remote)
Position Overview
The Service Operations Manager is responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In partnership with the Director, Managed Services, this role drives operational excellence, engineers’ professional growth, and strong client relationships that reinforce long term customer success. This leader acts as the operational owner for day-to-day service performance across assigned accounts, strengthening the technical execution of engineering teams while ensuring services are delivered with predictability, quality and a proactive mindset.
Core Responsibilities
- Engineering Team Leadership & Growth
- Lead and coach engineering teams to ensure technical excellence and accountability.
- Build scalable team structures and workflows to support growth and meet changing customer needs.
- Promote a culture of learning and collaboration for ongoing skill development.
-
Review performance metrics and guide engineers on technical and professional improvement.
-
Operational Excellence & Service Delivery Execution
- Deliver services that meet or exceed SLAs, KPIs, and customer expectations.
- Enforce standardized processes, quality documentation, effective communication, and escalation protocols.
- Track operations, identify risks early, and resolve issues proactively.
-
Assist in capacity planning, workload distribution, and resource allocation for operational goals.
-
Strategic Client Relationship Management
- Serve as the main operational contact for assigned clients, building transparent and responsive relationships.
- Align engineering support with client business needs and goals.
- Collaborate with Account Management and Project Delivery for unified service.
-
Join customer reviews, service discussions, and roadmap planning to support the partnership.
-
Customer Success Ownership
- Regularly assess customer experience and drive actions to boost satisfaction, reliability, and value.
- Turn customer feedback into practical improvements for engineering and service teams.
-
Support renewal readiness through effective service delivery and by spotting upsell or expansion opportunities linked to customer goals.
-
Data Driven Performance Management
- Track and respond to service KPIs like SLA attainment, response/resolution times, backlog status, and customer sentiment.
- Use data to inform decisions, enhance team performance, and report trends to leadership and clients.
-
Regularly manage metrics, service health, and operational reports.
-
Collaboration & Cross Functional Alignment
- Collaborate with Engineering, Project Delivery, Account Management, and Central Services to ensure seamless service delivery and effective knowledge sharing.
- Support the onboarding process for new customers and technologies by facilitating coordination and communication among teams.
-
Work with leadership to implement initiatives that improve efficiency, quality, and scalability.
-
Resource & Budget Management
- Maintain team staffing plans and budget alignment to support business growth, SLA commitments, and service quality requirements.
- Participate in hiring, onboarding, and workforce planning to ensure a strong, scalable engineering support bench.
Qualifications
- Proven experience leading engineering or technical support teams within a managed services or enterprise IT environment, with a strong focus on operational execution and customer outcomes.
- Solid understanding of core IT operations concepts such as incident, request, change, and problem management, as well as how these functions integrate within a global service delivery model.
- Demonstrated ability to develop, mentor, and grow engineering teams, fostering a culture of accountability, learning, and high performance.
- Experience supporting complex customer environments that require adherence to strict SLAs, regulatory controls, and high availability service expectations.
- Ability to analyze operational data, identify trends, and drive improvements using metrics based decision making.
- Strong communication skills with the ability to translate technical and operational details into clear, actionable information for both engineers and client stakeholders.
- Proven success in building and maintaining trusted client relationships, including managing expectations, communicating service performance, and advocating for customer needs internally.
- Demonstrated effectiveness in collaborating cross functionally with Project Delivery, Account Management, Engineering, and other operational teams.
- Ability to balance hands-on operational oversight with forward thinking process improvement and scalability initiatives.
- Experience managing remote and distributed teams across multiple geographies or time zones.
- ITIL Foundation certification or practical ITIL experience strongly preferred.
- Strong organizational, problem solving, and prioritization skills in a fast paced, rapidly evolving environment.
- Comfortable working outside standard business hours when required (major incidents, escalations, or on call rotation).
Base Salary Range: $90-120k
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.
About us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Location: US Based – East Coast (Remote)
Position Overview
The Service Operations Manager is responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In partnership with the Director, Managed Services, this role drives operational excellence, engineers’ professional growth, and strong client relationships that reinforce long term customer success. This leader acts as the operational owner for day-to-day service performance across assigned accounts, strengthening the technical execution of engineering teams while ensuring services are delivered with predictability, quality and a proactive mindset.
Core Responsibilities
- Engineering Team Leadership & Growth
- Lead and coach engineering teams to ensure technical excellence and accountability.
- Build scalable team structures and workflows to support growth and meet changing customer needs.
- Promote a culture of learning and collaboration for ongoing skill development.
-
Review performance metrics and guide engineers on technical and professional improvement.
-
Operational Excellence & Service Delivery Execution
- Deliver services that meet or exceed SLAs, KPIs, and customer expectations.
- Enforce standardized processes, quality documentation, effective communication, and escalation protocols.
- Track operations, identify risks early, and resolve issues proactively.
-
Assist in capacity planning, workload distribution, and resource allocation for operational goals.
-
Strategic Client Relationship Management
- Serve as the main operational contact for assigned clients, building transparent and responsive relationships.
- Align engineering support with client business needs and goals.
- Collaborate with Account Management and Project Delivery for unified service.
-
Join customer reviews, service discussions, and roadmap planning to support the partnership.
-
Customer Success Ownership
- Regularly assess customer experience and drive actions to boost satisfaction, reliability, and value.
- Turn customer feedback into practical improvements for engineering and service teams.
-
Support renewal readiness through effective service delivery and by spotting upsell or expansion opportunities linked to customer goals.
-
Data Driven Performance Management
- Track and respond to service KPIs like SLA attainment, response/resolution times, backlog status, and customer sentiment.
- Use data to inform decisions, enhance team performance, and report trends to leadership and clients.
-
Regularly manage metrics, service health, and operational reports.
-
Collaboration & Cross Functional Alignment
- Collaborate with Engineering, Project Delivery, Account Management, and Central Services to ensure seamless service delivery and effective knowledge sharing.
- Support the onboarding process for new customers and technologies by facilitating coordination and communication among teams.
-
Work with leadership to implement initiatives that improve efficiency, quality, and scalability.
-
Resource & Budget Management
- Maintain team staffing plans and budget alignment to support business growth, SLA commitments, and service quality requirements.
- Participate in hiring, onboarding, and workforce planning to ensure a strong, scalable engineering support bench.
Qualifications
- Proven experience leading engineering or technical support teams within a managed services or enterprise IT environment, with a strong focus on operational execution and customer outcomes.
- Solid understanding of core IT operations concepts such as incident, request, change, and problem management, as well as how these functions integrate within a global service delivery model.
- Demonstrated ability to develop, mentor, and grow engineering teams, fostering a culture of accountability, learning, and high performance.
- Experience supporting complex customer environments that require adherence to strict SLAs, regulatory controls, and high availability service expectations.
- Ability to analyze operational data, identify trends, and drive improvements using metrics based decision making.
- Strong communication skills with the ability to translate technical and operational details into clear, actionable information for both engineers and client stakeholders.
- Proven success in building and maintaining trusted client relationships, including managing expectations, communicating service performance, and advocating for customer needs internally.
- Demonstrated effectiveness in collaborating cross functionally with Project Delivery, Account Management, Engineering, and other operational teams.
- Ability to balance hands-on operational oversight with forward thinking process improvement and scalability initiatives.
- Experience managing remote and distributed teams across multiple geographies or time zones.
- ITIL Foundation certification or practical ITIL experience strongly preferred.
- Strong organizational, problem solving, and prioritization skills in a fast paced, rapidly evolving environment.
- Comfortable working outside standard business hours when required (major incidents, escalations, or on call rotation).
Base Salary Range: $90-120k
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.
Service Operations Manager Job Roles in New York
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Search Service Operations Manager Jobs in New YorkService Operations Manager Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for service operations managers in New York?
Large financial institutions like JPMorgan Chase, Goldman Sachs, and Citigroup sponsor service operations managers regularly, as do technology firms such as IBM and Google's New York offices. Major healthcare networks including NYU Langone and NewYork-Presbyterian also hire internationally for operations leadership. Logistics and e-commerce companies with significant New York distribution infrastructure, including Amazon and FedEx, are active sponsors as well.
Which visa types are most common for service operations manager roles in New York?
The H-1B visa is the most commonly used visa for service operations managers in New York, as the role typically requires a bachelor's degree in business, operations management, or a related field, satisfying the specialty occupation requirement. L-1A visas apply when candidates transfer from a foreign affiliated office into a managerial capacity at a U.S. entity. Some multinational firms in New York also use the E-3 visa for Australian nationals or the TN visa for Canadian and Mexican professionals.
How to find service operations manager visa sponsorship jobs in New York?
Migrate Mate is built specifically for international job seekers and filters service operations manager roles in New York by visa sponsorship willingness, saving significant research time. Rather than sorting through unfiltered job listings, you can search directly for employers in New York's finance, tech, and healthcare sectors that have a documented history of sponsoring operations management hires. Migrate Mate's job board is updated regularly with verified sponsoring employers.
Which cities in New York have the most service operations manager sponsorship jobs?
New York City, particularly Manhattan, accounts for the overwhelming majority of service operations manager sponsorship opportunities, driven by its concentration of financial services, technology, and healthcare headquarters. Long Island City in Queens has grown as a secondary hub following increased tech and logistics investment. Buffalo and Albany have a smaller but active market, particularly in healthcare operations and state-affiliated organizations, which occasionally sponsor international candidates for senior operations roles.
What should service operations managers know about New York's sponsorship environment before applying?
New York's prevailing wage requirements under the H-1B program are among the highest in the country due to the state's cost of living, meaning employers must certify competitive compensation through a Labor Condition Application filed with the Department of Labor before sponsoring. Service operations manager roles in financial services often require demonstrating industry-specific expertise beyond general management experience. New York's STEM-adjacent operations roles in fintech and health tech tend to attract stronger sponsorship interest from employers familiar with the H-1B process.
What is the prevailing wage for sponsored service operations manager jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.