Service Operations Manager Visa Sponsorship Jobs in Massachusetts

INTRODUCTION

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

THE ROLE

Are you a fast learner who thrives in dynamic, high-growth environments and cares deeply about building strong teams and culture? Join Veeva’s global revenue organization to own and evolve services revenue operations for our professional services and business consulting practices. In this role, you’ll lead a talented team, partner closely with leaders across the business, and shape scalable, automated processes that support Veeva’s continued growth as a global SaaS leader. This is an ideal opportunity for a people-first leader with strong systems intuition, high learning agility, and the ambition to own a mission-critical function with global visibility.

WHAT YOU’LL DO

- Own global services revenue operations for Veeva’s professional services and business consulting teams, spanning the end-to-end order-to-cash lifecycle—from contract and order review through invoicing and revenue support
- Lead, coach, and develop a high-performing team of 4+ revenue analysts, fostering a culture of accountability, curiosity, and continuous improvement
- Serve as a trusted advisor to Veeva’s 1,500+ person services organizations, providing guidance on billings, revenue, and operational best practices
- Oversee month-end close activities, including Statement of Work reviews, invoice creation, and validation of data accuracy and completeness across systems
- Drive process excellence through documentation, standardization, and thoughtful change management as the business scales
- Identify and implement automation solutions (e.g., Alteryx, Sigma, Gemini) to reduce manual effort, improve accuracy, and enable data-driven decisions
- Partner cross-functionally with Finance, Accounting, Systems, and Services leadership to support growth initiatives and system evolution
- Support quarterly reviews and annual audits by partnering with external auditors and internal stakeholders

REQUIREMENTS

- Bachelor’s degree in accounting, finance or a related field
- 7+ years of experience in revenue operations, accounting, finance, or a related operational role
- 2+ years of people management experience, with a demonstrated ability to develop and motivate teams
- Strong learning agility—you pick up new systems, concepts, and processes quickly and confidently
- Systems-savvy mindset with experience supporting or leading system implementations, integrations, or process transformations
- Highly organized with strong attention to detail, balanced with the ability to operate in ambiguity
- Proactive, solutions-oriented problem solver who follows through and drives outcomes
- Collaborative communicator and effective cross-functional partner

NICE TO HAVE

- Revenue accounting experience
- NetSuite experience
- Experience at a publicly traded SaaS company
- Experience driving automations or operational transformation initiatives

PERKS & BENEFITS

- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program

COMPENSATION

- Base pay: $100,000 - $160,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.