Service Operations Manager Visa Sponsorship Jobs in Utah
Service operations manager roles in Utah are concentrated in Salt Lake City's growing tech and financial services sectors, with employers like Overstock, Pluralsight, and large healthcare systems actively hiring. The Wasatch Front corridor offers the strongest concentration of sponsorship-eligible positions, particularly in technology operations and enterprise services.
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Get Access To All JobsWelcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Senior Manager, Field Training is responsible for leading the strategy, design, and execution of training programs that enable a large, distributed field organization to perform at a high level across the nation. This role oversees training programs that support field operations which include equipment installation, onboarding, safety, upselling, upskilling, leadership development, and operational readiness, ensuring consistent execution, quality, and customer satisfaction across markets.
This leader partners closely with Field Operations, Program Management, Safety, SOP/Governance, Product, and Talent teams to build practical, scalable learning solutions for a geographically dispersed workforce. The ideal candidate brings deep experience leading training in operational environments and hands-on field operations experience supporting the installation of equipment, allowing them to translate real-world execution needs into effective learning programs.
Key Responsibilities
Training Strategy & Program Ownership
- Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals
- Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling, certifications, leadership development, and rollout readiness
- Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce
- Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions
- Use field performance data, learning feedback, and business results to continuously improve training effectiveness
Team Leadership & Development
- Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement
- Set clear goals, performance expectations, and development plans to build a high-performing training organization
- Build organizational capabilities in facilitation, instructional design, execution, and field-facing partnership
- Foster a culture of accountability, continuous improvement, and practical problem solving
Field Enablement & Stakeholder Partnership
- Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance
- Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards
- Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution
- Ensure learning solutions remain hands-on, field-relevant, and aligned to real installation and service environments
Program Design, Delivery & Governance
- Oversee the design and delivery of instructor-led, virtual, blended, and digital learning solutions for field employees and leaders
- Standardize national training programs while allowing for regional execution needs where appropriate
- Ensure alignment with SOPs, safety requirements, compliance expectations, and operational governance and sales training to increase revenue
- Manage training planning, scheduling, reporting, and completion tracking to support reliable execution at scale
Performance Measurement & Operational Impact
- Define and track metrics such as time to proficiency, quality, rework, safety adherence, productivity, and customer outcomes
- Use data to evaluate training effectiveness and identify opportunities to improve field readiness and consistency across markets
- Link training outcomes to operational goals through strong partnership with field leadership and cross-functional teams
Qualifications
Required
- 8+ years of experience in training, learning and development, field enablement, or operational training leadership
- 3+ years of people leadership experience managing teams and developing leaders
- Bachelor’s degree in Learning and Development, Education, Business, Organizational Development, Communications, or a related field, or equivalent relevant experience
- Familiarity with LMS platforms, mobile learning, and modern enablement tools
- Proven experience designing and scaling training for large, dispersed organizations, including nationwide deployment
- Direct experience in field operations environments that include equipment installation, with the ability to translate field realities into practical training
- Strong stakeholder management, facilitation, and cross-functional partnership skills
- Data-driven mindset with experience using metrics to improve training outcomes and operational performance
Preferred
- Experience in field service, home services, technical operations, or similar installation-based environments
- Background in technical training, certification programs, or hands-on skills development
- Experience integrating training with SOPs, governance, safety, and operational excellence programs
- Familiarity with LMS platforms, mobile learning, and modern enablement tools
Success Profile
- Builds training that improves readiness, consistency, and quality across a large national field workforce
- Brings both strategic thinking and practical field credibility, especially in equipment installation environments
- Leads through influence, structure, and execution in complex cross-functional operating environments
- Scales programs effectively while maintaining strong real world relevance and measurable impact
What Success Looks Like
- Improves technician and installer readiness while reducing time to proficiency
- Increases consistency, safety, and quality and upsells across markets nationwide
- Builds strong partnerships with field leadership and becomes a trusted advisor on training strategy and workforce capability
- Delivers scalable training programs that show measurable operational and business impact
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Senior Manager, Field Training is responsible for leading the strategy, design, and execution of training programs that enable a large, distributed field organization to perform at a high level across the nation. This role oversees training programs that support field operations which include equipment installation, onboarding, safety, upselling, upskilling, leadership development, and operational readiness, ensuring consistent execution, quality, and customer satisfaction across markets.
This leader partners closely with Field Operations, Program Management, Safety, SOP/Governance, Product, and Talent teams to build practical, scalable learning solutions for a geographically dispersed workforce. The ideal candidate brings deep experience leading training in operational environments and hands-on field operations experience supporting the installation of equipment, allowing them to translate real-world execution needs into effective learning programs.
Key Responsibilities
Training Strategy & Program Ownership
- Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals
- Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling, certifications, leadership development, and rollout readiness
- Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce
- Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions
- Use field performance data, learning feedback, and business results to continuously improve training effectiveness
Team Leadership & Development
- Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement
- Set clear goals, performance expectations, and development plans to build a high-performing training organization
- Build organizational capabilities in facilitation, instructional design, execution, and field-facing partnership
- Foster a culture of accountability, continuous improvement, and practical problem solving
Field Enablement & Stakeholder Partnership
- Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance
- Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards
- Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution
- Ensure learning solutions remain hands-on, field-relevant, and aligned to real installation and service environments
Program Design, Delivery & Governance
- Oversee the design and delivery of instructor-led, virtual, blended, and digital learning solutions for field employees and leaders
- Standardize national training programs while allowing for regional execution needs where appropriate
- Ensure alignment with SOPs, safety requirements, compliance expectations, and operational governance and sales training to increase revenue
- Manage training planning, scheduling, reporting, and completion tracking to support reliable execution at scale
Performance Measurement & Operational Impact
- Define and track metrics such as time to proficiency, quality, rework, safety adherence, productivity, and customer outcomes
- Use data to evaluate training effectiveness and identify opportunities to improve field readiness and consistency across markets
- Link training outcomes to operational goals through strong partnership with field leadership and cross-functional teams
Qualifications
Required
- 8+ years of experience in training, learning and development, field enablement, or operational training leadership
- 3+ years of people leadership experience managing teams and developing leaders
- Bachelor’s degree in Learning and Development, Education, Business, Organizational Development, Communications, or a related field, or equivalent relevant experience
- Familiarity with LMS platforms, mobile learning, and modern enablement tools
- Proven experience designing and scaling training for large, dispersed organizations, including nationwide deployment
- Direct experience in field operations environments that include equipment installation, with the ability to translate field realities into practical training
- Strong stakeholder management, facilitation, and cross-functional partnership skills
- Data-driven mindset with experience using metrics to improve training outcomes and operational performance
Preferred
- Experience in field service, home services, technical operations, or similar installation-based environments
- Background in technical training, certification programs, or hands-on skills development
- Experience integrating training with SOPs, governance, safety, and operational excellence programs
- Familiarity with LMS platforms, mobile learning, and modern enablement tools
Success Profile
- Builds training that improves readiness, consistency, and quality across a large national field workforce
- Brings both strategic thinking and practical field credibility, especially in equipment installation environments
- Leads through influence, structure, and execution in complex cross-functional operating environments
- Scales programs effectively while maintaining strong real world relevance and measurable impact
What Success Looks Like
- Improves technician and installer readiness while reducing time to proficiency
- Increases consistency, safety, and quality and upsells across markets nationwide
- Builds strong partnerships with field leadership and becomes a trusted advisor on training strategy and workforce capability
- Delivers scalable training programs that show measurable operational and business impact
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
Service Operations Manager Job Roles in Utah
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Search Service Operations Manager Jobs in UtahService Operations Manager Jobs in Utah: Frequently Asked Questions
Which companies in Utah sponsor visas for service operations managers?
Technology and financial services companies along the Wasatch Front are the most active sponsors for service operations manager roles. Employers such as Adobe, Qualtrics, Goldman Sachs (which has a significant Salt Lake City office), and large healthcare organizations like Intermountain Health have sponsored operations management positions. Enterprise software and SaaS companies headquartered or with major Utah offices file Labor Condition Applications for these roles with notable regularity.
What visa types are most commonly used for service operations manager roles in Utah?
The H-1B visa is the most common visa category for service operations managers in Utah, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field such as business administration, operations management, or a technical discipline. The L-1A intracompany transferee visa is also relevant for managers transferring from a foreign affiliate of a Utah-based employer, particularly within multinational technology and financial firms.
Which cities in Utah have the most service operations manager sponsorship jobs?
Salt Lake City and its immediate suburbs, including South Jordan, Sandy, and Draper, account for the large majority of service operations manager sponsorship activity in Utah. Provo and Orem also see meaningful hiring volume, driven by the technology cluster sometimes called Silicon Slopes. Ogden has a smaller but present market tied to manufacturing and logistics operations. Remote roles headquartered in Utah but worked from other locations also appear with some regularity.
How to find service operations manager visa sponsorship jobs in Utah?
Migrate Mate is built specifically for international job seekers and filters service operations manager roles by visa sponsorship eligibility, making it straightforward to identify Utah-based employers who have sponsored similar positions. Because sponsorship willingness is not always stated in standard job postings, using a platform that cross-references employer sponsorship history, as Migrate Mate does, saves significant time when targeting Utah's competitive operations management market.
Are there state-specific factors that affect visa sponsorship for service operations managers in Utah?
Utah's Silicon Slopes tech concentration means many service operations manager roles are tied to fast-growing SaaS and enterprise software companies, some of which are still building out their HR infrastructure for international sponsorship. Employers must pay the Department of Labor prevailing wage for the specific role and geographic area, and Salt Lake City's prevailing wage determinations differ from those in smaller Utah markets. University of Utah and Brigham Young University also supply a pipeline of operations talent that shapes employer expectations for role qualifications.
What is the prevailing wage for sponsored service operations manager jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.