Service Operations Manager Visa Sponsorship Jobs in Hawaii
Service operations manager roles in Hawaii are concentrated in Honolulu, where hospitality giants like Hilton, Marriott, and Alaska Airlines anchor demand for operations leadership. The state's tourism-driven economy also creates openings at resorts across Maui and the Big Island, with some employers sponsoring H-1B visas for candidates with specialized operational expertise.
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Get Access To All JobsPosition Function:
Under the general direction of the Electronic Banking Department Manager, this position reviews suspicious debit card activity, conducts fraud investigations, and assists customers with Electronic Banking products and services. Responsibilities include resolving customer inquiries, ensuring accurate reporting, supporting fraud prevention efforts, and protecting both customers and the Bank. Specialists II and III also provide on-the-job training and guidance to team members while demonstrating the Company's Core Values and customer service standards.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
- Review transaction activity within the Case Tracker system (Fiserv) to identify potentially fraudulent activity.
- Contact customers following established outbound calling procedures to verify transaction authenticity. Confirm transaction status directly with customers and gather necessary details and disposition transactions based on customer feedback and fraud investigation findings.
- Accurately update case records and reporting to ensure complete documentation of activities.
- Collaborate with team members to support continuous improvement in fraud mitigation processes.
Minimum Qualifications:
Education:
Specialist I/II:
- High School Diploma or GED equivalency required.
- Bachelor’s Degree from an accredited 4-year university, preferably in a related field preferred.
Experience:
Specialist I:
- 1+ years of experience in related field required.
- Experience with banking systems or fraud detection tools preferred.
Specialist II:
- 2+ years of experience in related field required.
- Experience with banking systems or fraud detection tools preferred.
Physical Requirements & Working Conditions:
- Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
- Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
- Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Position Function:
Under the general direction of the Electronic Banking Department Manager, this position reviews suspicious debit card activity, conducts fraud investigations, and assists customers with Electronic Banking products and services. Responsibilities include resolving customer inquiries, ensuring accurate reporting, supporting fraud prevention efforts, and protecting both customers and the Bank. Specialists II and III also provide on-the-job training and guidance to team members while demonstrating the Company's Core Values and customer service standards.
Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Primary Accountabilities:
- Review transaction activity within the Case Tracker system (Fiserv) to identify potentially fraudulent activity.
- Contact customers following established outbound calling procedures to verify transaction authenticity. Confirm transaction status directly with customers and gather necessary details and disposition transactions based on customer feedback and fraud investigation findings.
- Accurately update case records and reporting to ensure complete documentation of activities.
- Collaborate with team members to support continuous improvement in fraud mitigation processes.
Minimum Qualifications:
Education:
Specialist I/II:
- High School Diploma or GED equivalency required.
- Bachelor’s Degree from an accredited 4-year university, preferably in a related field preferred.
Experience:
Specialist I:
- 1+ years of experience in related field required.
- Experience with banking systems or fraud detection tools preferred.
Specialist II:
- 2+ years of experience in related field required.
- Experience with banking systems or fraud detection tools preferred.
Physical Requirements & Working Conditions:
- Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
- Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
- Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Service Operations Manager Job Roles in Hawaii
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Search Service Operations Manager Jobs in HawaiiService Operations Manager Jobs in Hawaii: Frequently Asked Questions
Which companies sponsor visas for service operations managers in Hawaii?
Hospitality and transportation employers are the most active sponsors for service operations manager roles in Hawaii. Large hotel operators such as Hilton Grand Vacations, Marriott International, and Hyatt have sponsored operations roles through H-1B petitions. Healthcare systems including Hawaii Pacific Health and The Queen's Health Systems also hire operations managers and have established sponsorship track records. Sponsorship decisions are made on a case-by-case basis and are never guaranteed.
Which visa types are most common for service operations manager roles in Hawaii?
The H-1B is the most common visa category for service operations managers in Hawaii, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a related field such as business, operations management, or industrial engineering. Some multinational hospitality companies may also sponsor L-1B or L-1A visas for managers transferring from overseas operations. TN visas are available to qualified Canadian and Mexican nationals in certain management classifications.
Which cities in Hawaii have the most service operations manager sponsorship jobs?
Honolulu accounts for the large majority of service operations manager sponsorship opportunities in Hawaii, given its concentration of corporate headquarters, major hotels, healthcare systems, and logistics operations. Kahului on Maui and Kailua-Kona on the Big Island offer a smaller number of openings, primarily within large resort properties and regional service companies. Roles outside Honolulu tend to be fewer and more sporadic in their sponsorship availability.
How to find service operations manager visa sponsorship jobs in Hawaii?
Migrate Mate is specifically built to surface visa sponsorship jobs, including service operations manager roles in Hawaii, filtering out positions where sponsorship is unavailable. You can search by role and state to see active openings from employers with documented sponsorship histories. Because Hawaii's sponsorship market is smaller than mainland states, setting up alerts on Migrate Mate for new postings helps ensure you catch openings as soon as they appear.
Are there any Hawaii-specific considerations for service operations manager visa sponsorship?
Hawaii's prevailing wage requirements for H-1B sponsorship reflect the state's high cost of living, which generally means offered wages for service operations managers must clear a relatively high threshold set by the Department of Labor. Hawaii's economy is heavily tourism-dependent, so hiring cycles often track resort and hotel occupancy seasons. Candidates with experience in hospitality operations, healthcare services, or logistics management have the strongest alignment with the industries actively sponsoring in the state.
What is the prevailing wage for sponsored service operations manager jobs in Hawaii?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.