Service Operations Manager Visa Sponsorship Jobs in Arizona
Arizona's service operations manager roles are concentrated in Phoenix and Scottsdale, where companies like Banner Health, Intel, and American Express run large service delivery operations. The state's growing tech and healthcare sectors generate steady demand for experienced operations professionals, and several established employers here have documented H-1B visa and L-1 visa sponsorship histories.
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Senior Manager - Infrastructure and Ops Technology Products
Location:
Block 23
What you'll do:
As the Senior Manager – Infrastructure and Operations Technology Products, you will provide senior-level people and delivery leadership for complex technology products and services across multiple teams and domains. You will translate enterprise and business priorities into actionable roadmaps, operating plans, and measurable outcomes; coordinate execution across Architecture, Engineering, Infrastructure, Operations, Security, Risk, business teams, strategic partners, and third-party providers; and ensure reliable, secure, compliant, and cost-effective delivery. This role establishes management discipline, develops talent, removes impediments, manages risks and dependencies, and communicates performance, trade-offs, and recommendations to senior stakeholders.
The Sr Manager - Infrastructure and Ops Technology Products is accountable for the roadmaps, delivery, operational performance, and governance of assigned Infrastructure and Operations technology products and platform capabilities, including enterprise data platform services. The role directly manages Product Managers and other assigned staff while providing matrixed leadership across delivery teams. It partners with technology, business, and control stakeholders to prioritize demand, manage investments and dependencies, and deliver secure, scalable, reliable, and compliant capabilities that support enterprise business needs.
- Lead roadmap development and execution for assigned Infrastructure and Operations technology products and platform capabilities within established enterprise strategy, architecture, and funding parameters.
- Manage, coach, and develop Product Managers/Business Associates and assigned staff; establish performance expectations, clarify decision rights, allocate resources, and support succession and retention planning.
- Establish product management operating rhythms for intake, prioritization, business case development, quarterly planning, roadmap review, and outcome measurement.
- Align platform investments and capacity with business priorities, architecture standards, security requirements, data governance expectations, and operational needs.
- Communicate roadmap progress, delivery health, trade-offs, risks, decisions, and measurable results to senior leaders and key stakeholders.
- Own delivery and operational outcomes for assigned Infrastructure and Operations technology product initiatives and services, including scope, schedule, quality, adoption, reliability, and value realization.
- Coordinate product backlogs, quarterly planning, delivery sequencing, capacity, and resource commitments across Product Managers and matrixed delivery teams.
- Partner with Engineering and Operations leaders to manage dependencies, risks, release readiness, production transition, service health, and issue resolution.
- Apply consistent product and delivery practices, including discovery, requirements quality, prioritization, acceptance criteria, success measures, post-launch tracking, and continuous improvement.
- Partner with Enterprise Architecture and Engineering to implement platform standards, reference patterns, and modernization plans within assigned scope.
- Ensure assigned platform products and services comply with security, privacy, risk management, data governance, and regulatory requirements.
- Monitor platform maturity, reliability, service health, and capability gaps; coordinate remediation and recommend investment actions.
- Provide analysis and recommendations for technology decisions that balance innovation, resilience, cost, and control.
- Support annual budget and operating-plan development; manage approved budgets, forecasts, spend, capacity, and financial controls for assigned products and services.
- Develop business cases and investment recommendations based on business value, risk, resilience, capacity, cost, and strategic alignment.
- Manage vendor and strategic-partner performance within assigned scope, including service commitments, financial accountability, risks, and improvement actions.
- Lead assigned employees and matrixed contributors across multiple domains working on complex technology products and services; maintain clear accountability, operating procedures, controls, support documentation, and escalation paths.
- Manage employee development, engagement, retention, resource allocation, talent planning, performance management, recruiting, coaching, and training.
- Serve as the primary management contact for business, technology, and control partners across assigned Infrastructure and Operations technology products and platform capabilities.
- Translate business, customer, regulatory, and enterprise priorities into product requirements, roadmap recommendations, delivery plans, and operating commitments.
- Manage stakeholder expectations, adoption activities, escalations, delivery risks, and investment trade-off recommendations within assigned authority; elevate enterprise-level decisions as appropriate.
What you'll need:
- Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field, or an equivalent combination of education and experience.
- 8+ years of related experience in technology product management, enterprise platforms, data platforms, engineering, delivery, or a similar field.
- Demonstrated people leadership experience, including performance management, coaching, resource planning, and development of managers or senior professionals.
- Advanced experience managing complex technology products, services, portfolios, or delivery functions across multiple teams, with accountability for roadmaps, budgets, KPIs, risks, and timelines.
- Proven track record of building and leading high performing teams through strong business acumen and a strategic mindset.
- Advanced knowledge of product management practices, roadmap governance, backlog prioritization, value-based planning, Agile delivery, and platform operating models.
- Advanced knowledge of cloud-based data and analytics platforms, enterprise architecture, service management, security, data governance, and operational reliability concepts.
- Intermediate to advanced knowledge of applicable regulatory, legal, risk, and cybersecurity obligations, industry standards, and control practices.
- Advanced ability to analyze data, identify improvement opportunities, develop recommendations, and communicate decisions and outcomes to senior business and technology stakeholders.
- Advanced verbal and written communication, influence, negotiation, and cross-functional leadership skills.
- Advanced experience in banking, financial services, or another highly regulated industry.
- Deep experience leading Product Managers or product organizations supporting enterprise platforms, data platforms, or platform services.
- Previous experience with enterprise data governance, data quality, metadata, security, and privacy practices.
- Experience supporting transformation, modernization, or operating model change in a matrixed environment.
- Up to 25% travel may be required.
- Advanced speaking and writing communication skills.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Job Title:
Senior Manager - Infrastructure and Ops Technology Products
Location:
Block 23
What you'll do:
As the Senior Manager – Infrastructure and Operations Technology Products, you will provide senior-level people and delivery leadership for complex technology products and services across multiple teams and domains. You will translate enterprise and business priorities into actionable roadmaps, operating plans, and measurable outcomes; coordinate execution across Architecture, Engineering, Infrastructure, Operations, Security, Risk, business teams, strategic partners, and third-party providers; and ensure reliable, secure, compliant, and cost-effective delivery. This role establishes management discipline, develops talent, removes impediments, manages risks and dependencies, and communicates performance, trade-offs, and recommendations to senior stakeholders.
The Sr Manager - Infrastructure and Ops Technology Products is accountable for the roadmaps, delivery, operational performance, and governance of assigned Infrastructure and Operations technology products and platform capabilities, including enterprise data platform services. The role directly manages Product Managers and other assigned staff while providing matrixed leadership across delivery teams. It partners with technology, business, and control stakeholders to prioritize demand, manage investments and dependencies, and deliver secure, scalable, reliable, and compliant capabilities that support enterprise business needs.
- Lead roadmap development and execution for assigned Infrastructure and Operations technology products and platform capabilities within established enterprise strategy, architecture, and funding parameters.
- Manage, coach, and develop Product Managers/Business Associates and assigned staff; establish performance expectations, clarify decision rights, allocate resources, and support succession and retention planning.
- Establish product management operating rhythms for intake, prioritization, business case development, quarterly planning, roadmap review, and outcome measurement.
- Align platform investments and capacity with business priorities, architecture standards, security requirements, data governance expectations, and operational needs.
- Communicate roadmap progress, delivery health, trade-offs, risks, decisions, and measurable results to senior leaders and key stakeholders.
- Own delivery and operational outcomes for assigned Infrastructure and Operations technology product initiatives and services, including scope, schedule, quality, adoption, reliability, and value realization.
- Coordinate product backlogs, quarterly planning, delivery sequencing, capacity, and resource commitments across Product Managers and matrixed delivery teams.
- Partner with Engineering and Operations leaders to manage dependencies, risks, release readiness, production transition, service health, and issue resolution.
- Apply consistent product and delivery practices, including discovery, requirements quality, prioritization, acceptance criteria, success measures, post-launch tracking, and continuous improvement.
- Partner with Enterprise Architecture and Engineering to implement platform standards, reference patterns, and modernization plans within assigned scope.
- Ensure assigned platform products and services comply with security, privacy, risk management, data governance, and regulatory requirements.
- Monitor platform maturity, reliability, service health, and capability gaps; coordinate remediation and recommend investment actions.
- Provide analysis and recommendations for technology decisions that balance innovation, resilience, cost, and control.
- Support annual budget and operating-plan development; manage approved budgets, forecasts, spend, capacity, and financial controls for assigned products and services.
- Develop business cases and investment recommendations based on business value, risk, resilience, capacity, cost, and strategic alignment.
- Manage vendor and strategic-partner performance within assigned scope, including service commitments, financial accountability, risks, and improvement actions.
- Lead assigned employees and matrixed contributors across multiple domains working on complex technology products and services; maintain clear accountability, operating procedures, controls, support documentation, and escalation paths.
- Manage employee development, engagement, retention, resource allocation, talent planning, performance management, recruiting, coaching, and training.
- Serve as the primary management contact for business, technology, and control partners across assigned Infrastructure and Operations technology products and platform capabilities.
- Translate business, customer, regulatory, and enterprise priorities into product requirements, roadmap recommendations, delivery plans, and operating commitments.
- Manage stakeholder expectations, adoption activities, escalations, delivery risks, and investment trade-off recommendations within assigned authority; elevate enterprise-level decisions as appropriate.
What you'll need:
- Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field, or an equivalent combination of education and experience.
- 8+ years of related experience in technology product management, enterprise platforms, data platforms, engineering, delivery, or a similar field.
- Demonstrated people leadership experience, including performance management, coaching, resource planning, and development of managers or senior professionals.
- Advanced experience managing complex technology products, services, portfolios, or delivery functions across multiple teams, with accountability for roadmaps, budgets, KPIs, risks, and timelines.
- Proven track record of building and leading high performing teams through strong business acumen and a strategic mindset.
- Advanced knowledge of product management practices, roadmap governance, backlog prioritization, value-based planning, Agile delivery, and platform operating models.
- Advanced knowledge of cloud-based data and analytics platforms, enterprise architecture, service management, security, data governance, and operational reliability concepts.
- Intermediate to advanced knowledge of applicable regulatory, legal, risk, and cybersecurity obligations, industry standards, and control practices.
- Advanced ability to analyze data, identify improvement opportunities, develop recommendations, and communicate decisions and outcomes to senior business and technology stakeholders.
- Advanced verbal and written communication, influence, negotiation, and cross-functional leadership skills.
- Advanced experience in banking, financial services, or another highly regulated industry.
- Deep experience leading Product Managers or product organizations supporting enterprise platforms, data platforms, or platform services.
- Previous experience with enterprise data governance, data quality, metadata, security, and privacy practices.
- Experience supporting transformation, modernization, or operating model change in a matrixed environment.
- Up to 25% travel may be required.
- Advanced speaking and writing communication skills.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Service Operations Manager Job Roles in Arizona
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Search Service Operations Manager Jobs in ArizonaService Operations Manager Jobs in Arizona: Frequently Asked Questions
Which companies sponsor visas for service operations managers in Arizona?
Banner Health, Intel, American Express, Honeywell, and Microchip Technology are among the Arizona employers with documented sponsorship histories for operations management roles. Large business process outsourcing firms and financial services companies in the Phoenix metro also regularly file H-1B petitions for service operations positions. Sponsorship availability varies by business cycle, headcount needs, and internal policy.
Which visa types are most common for service operations manager roles in Arizona?
The H-1B is the most common visa for service operations managers in Arizona, provided the role requires a bachelor's degree in a specific field such as business, engineering, or operations management. Candidates transferring within a multinational company may qualify for an L-1A as an intracompany transferee in a managerial capacity. O-1 visas are occasionally used for candidates with exceptional operational track records.
Which cities in Arizona have the most service operations manager sponsorship jobs?
Phoenix and Scottsdale account for the majority of service operations manager sponsorship opportunities in Arizona, driven by the concentration of financial services, healthcare systems, and semiconductor manufacturers in the metro area. Tempe and Chandler also have notable hiring activity, particularly from technology and defense contractors. Tucson has a smaller but active market tied to the University of Arizona and regional healthcare networks.
How to find service operations manager visa sponsorship jobs in Arizona?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse service operations manager roles in Arizona without sorting through positions that don't offer sponsorship. You can narrow results by location, company, and visa type to focus on Arizona employers actively hiring for these roles. Checking listings regularly helps, as sponsorship-eligible operations positions in Phoenix and Scottsdale move quickly.
Are there any Arizona-specific considerations for service operations managers seeking visa sponsorship?
Arizona employers filing H-1B petitions for service operations managers must meet Department of Labor prevailing wage requirements for the Phoenix or Tucson metropolitan statistical areas, which are set according to experience level and job duties. Arizona's strong semiconductor and healthcare sectors mean the specialty occupation standard is generally well-established for these roles. Intel's long presence in Chandler has also created a regional precedent for sponsoring operations management functions within the tech industry.
What is the prevailing wage for sponsored service operations manager jobs in Arizona?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.