Service Operations Manager Visa Sponsorship Jobs in Arkansas

Overview:

Primary purpose: Provide supervision to employees in an assigned area and shift.

Responsibilities:

• Assigns and supervises operations staff by directing, coordinating, updating and documenting the day-to-day operations of barge and mill services.
• Directs and supervises daily work assignments on dock and mill services, including prioritizing and planning the assignment of daily tasks.
• Assists Superintendent in controlling overtime, working within the established budget, and developing realistic action plans.
• Coordinates movement of materials.
• Promotes a safe work environment through personal example, and implementation and enforcement of government regulations and corporate policy. This includes safety training to ensure the safety and security of all operations personnel, equipment, and material.
• Trains and coaches to fully develop assigned employees. Ensures that all employees are trained to meet or exceed regulatory and corporate standards.
• Adheres to and verifies training of all personnel on assigned equipment, terminal safety requirements, and operating policies and procedures.
• Interacts with internal and external customers. Ensures an amicable working relationship is maintained with customers daily.
• Daily interaction with Management and Maintenance Supervisor.
• Verification of timekeeping and absenteeism records as well as audits of those records.
• Reviews employee reports for accuracy, legibility, and completeness.
• Completion of annual employee evaluations, commendations, and disciplinary actions, utilizing the Corrective Action procedure.
• Reporting responsibilities include barge reports, shift reports, key performance indicators, overtime reports, staffing reports.
• Vendor contact where required.

Other duties and responsibilities as assigned.

QUALIFICATIONS

Educational Requirements:

- Bachelor’s Degree and 1-3 years industry-related direct supervisory experience
OR
- High School Diploma and 3+ years of industry-related direct supervisory experience.

Job Requirements:

- Must have direct supervisory experience.
- Must possess excellent verbal and written communication skills.
- Ability to take direction, supervision and work cooperatively with others.
- Effectively presents information in small group situations, to internal and external customers and employees.
- Ability to identify problems by gathering and analyzing information, resolving problems promptly and by developing alternative solutions.
- Maintains confidentiality and resolves conflicts.
- Must respond to questions and ideas appropriately.
- Ability to delegate work assignments, set expectations and monitor results.
- Availability for any shift in a 24/7 operation is required. Weekends, overtime & holidays as required. Will be required to carry a company-provided cell phone, and must be available for and provide an emergency response after regular business hours.
- Must be able to communicate via two-way radio and/or company communication system.
- Must be able to withstand extreme weather conditions - will be required to work outdoors.
- Exposure to moving mechanical parts and vibration. May be exposed to wet conditions, fumes or airborne particles and occasionally to toxic or caustic chemicals.

Physical requirements include but may not be limited to:

- Walk up and down stairs/ladders, negotiate uneven surfaces and carry up to 50 pounds.
- Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
- Must have manual dexterity and the ability to climb, balance, stoop, kneel, crouch or crawl.
- Ability to attain TWIC (Transportation Worker Identification Credential) as issued by the TSA (Transportation Security Administration).
- Must possess and maintain a valid driver’s license and driving record that is satisfactory to the Company and its insurers.

Successful completion of pre-employment drug screen and background check upon job offer.