Service Operations Manager Visa Sponsorship Jobs in Washington DC

INTRODUCTION

The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Manager- Modernization and Repair in Tacoma, WA. Responsible for successfully managing all modernization and repair operations processes, employees and projects to ensure that the departments function profitably and exceed the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS:

• Supervises all modernization superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, supervising performance management, and administering progressive discipline.
• Administers company safety program. Includes performing weekly safety audits and stressing the importance of safety to all employees.
• Plans, directs and prioritizes elevator modernization jobs including manpower needs; utilizes project management software and scheduling tools.
• Uses accounting reports and programs to review job status to identify risk and opportunity. This includes properly reporting fade issues prior to revenue and manage routes and callbacks.
• Manages jobsites from survey through the completion of the modernization process documenting and advising on project progress for work not included. Includes troubleshooting with mechanics, performing quality audits and meeting with customers to review progress.
• Manages subcontractor schedule and performance on turn-key projects.
• Develops and maintains strong working relationships with owner, elevator consultants, construction firms and architects.
• Reviews and signs off on all bids. Includes pre-bid meetings, materials, and repair work with sales representatives and providing technical input to calculate labor and material costs.
• Identifies, reviews and signs off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits and other necessary approvals.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Manager spends time daily in the field working with technicians and meeting with customers.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company Standard Operating Procedures and products; Interfaces with corporate departments, including the factory, coordination and labor, and Area Director.
• Mediates and resolves complaints and problems of external and internal customers. Includes meeting with local business agents to resolve issues involving union employees.
• Determines what materials need to be ordered for job completion and coordinates and arranges for sub-contracting portions of installations.
• Makes weekly crew visits and day one visits to manage safety, site activities and progress of employees and customer; documenting findings.

EDUCATION & EXPERIENCE:

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience.
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

COMPENSATION

• Salary range: $113,000-$160,000 with additional annual incentive compensation 0% - 100%. The role offers a car allowance or company vehicle and fuel card.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered:

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.