Service Operations Manager Visa Sponsorship Jobs in Maine

Northern Light Eastern Maine Medical Center

Department: Neurology Clinic

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:00 AM to 5:00 PM

Salary Range: $32.65 - $50.11

Exempt: Yes

Summary

Responsible for planning and managing the human, material, equipment and fiscal resources for areas of responsibility and accountable for developing action plans to contribute to the organization's ability to carry out its mission and accomplish annual pillar goals. Provides direction and leadership for clerical support staff. In conjunction with the lead physician, coordinates and evaluates clinical support staff. Forwards all nursing performance evaluations to the Director Physician Practices Clinical Services for review and sign off.

Responsibilities:

• Insures that the department environment is free from recognized hazards that create a risk of injury to healthcare workers, patients and/or visitors.
• Supports and facilitate open and non-punitive communication between healthcare workers, patients and families regarding clinical and environmental safety on their unit and when interfacing with other units, groups and individuals.
• Supports and facilitate employee and non-employee healthcare workers in reporting and directly and addressing patient and environmental safety concerns.
• Accountable for accident/injury prevention and investigation including root cause analysis, as well as assisting in the return of injured workers to gainful employment.
• Maintains excellence in customer services through measurement and improvement action plans.
• Ensures the efficient and effective operations of processes in the delivery of service/care for areas of responsibility.
• Accountable for budgeting and financial performance.
• Monitors compliance with legal and accrediting requirements related to areas of responsibility, functions and services.
• Engages staff in providing and improving service delivery.
• Recognizes staff and others for contributions.
• Commits to assist the organization in achieving its Equal Employment Opportunity and Affirmative Action goals.
• Conducts ongoing high, solid, and low performer conversations with direct reports including appropriate follow up. Holds direct reports accountable for same with subordinate leaders and staff.
• Creates a self-development plan to improve leader skills, competence, and outcomes.
• Sets goals and objectives (in conjunction with administration, physicians, all disciplines and staff) with pertinent completion dates.
• Supports the various disciplines involved in the care of the patients in the department into an effective team.
• Supports high standards of patient care.
• Maintains regular communications with Physicians, PA, NP, within the practice and other medical staff involved with the Department.
• Directs and monitors answering service function for the department staff which meets demand and service standards.
• Ensures that all staff complies with organization policy for:
• Hiring new staff.
• Training/orientation staff/physicians.
• Conducting performance appraisals.
• Disciplining staff when necessary.
• Addressing grievances of staff.
• Granting of wage increases to staff.
• Assigning duties to staff (maintaining job descriptions).
• Scheduling and assignment of staff/physicians.
• Directing work of staff/physicians.
• Works with, or provides data to adjust, benchmark staffing levels and models.
• Ensure effective functioning of support personnel:
• Ensures that assigned services are meeting the patient care objectives set by the Medical Director and Administrator.
• Ensures high quality of services through proper performance improvement activities.
• Addresses patient satisfaction concerns for the practice under the manager's control in a timely and constructive manner.
• Identifies the needs of physicians and support staff and balances those needs with overall needs of the department.
• Supervise accurate computerized information systems to facilitate prompt billing and required reporting as necessary.
• Assist the Director, Physician Practices in the adherence of the Dept and Physician practice budgets:
• Assists in formulating the budget.
• Collects and provides current, accurate data on dept. and Physician Practice revenues, expenses, productivity, patient scheduling staff utilization, billing status, or other statistics as requested by the Chief Administrative Officer.
• Provides fiscal analysis and resource utilization for programs development initiatives for department.
• Ensures the approval process for supplies and equipment used in the operations of the dept.
• Maintains the pricing/charge system, recommending price changes to Chief Administrative Officer when necessary.
• Maintains accurate market/demographic patient information.
• Ensures optimal utilization of facilities and space.
• Facilitates contract development as needed.
• Reviews policy and procedure needs for the department:
• Confers with other departments and management staff before instituting new policies and procedures.
• Performs QI projects as assigned.
• Assures the policies and procedures dealing with the areas that the practice manager is responsible for are updated annually and meet JCAHO standards.
• Ensures departmental compliance with applicable federal, state and local regulatory agencies and with professional licensure.
• Coordinates in service training for dept. Seeks ongoing educational development for personal growth:
• Develops and/or coordinates continuing education programs for staff under his/her supervision.
• Ensures attendance of staff at all mandatory training sessions required by the organization.
• Seeks model practices to emulate.
• Attends conferences to increase practice management education.
• Maintains good working relationships with medical staff, employees, patients, visitors and vendors through clear, honest and direct communication:
• Works collaboratively with the department to effectively manage and maintain high morale.
• Supports department staff meetings.
• Meets with other staff to resolve problems as requested by the Director/Chief Administrative Officer.
• Provides administrative support to Practice Steering Committee.

Competencies and Skills:

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education:

• Required: Bachelor's Degree

Working Conditions:

Northern Light Eastern Maine Medical Center is a 411-bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care.

Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum.

Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions.

Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine’s flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine’s forests, lakes, mountains, and coastal regions.

Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England.

Questions? Contact Talent Acquisition:

phone: 207-973-7100

email: talentacquisition@northernlight.org