INTRODUCTION

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Our Perks:

Flexible PTO (designed to offer flexible time away for you!)
Up to 12 weeks paid parental leave
Paid Volunteer Time Off
Mental health coverage
Quarterly Wellness stipend
Fertility benefits
* Complete list of benefits here

ROLE AND RESPONSIBILITIES

CLA is growing and seeking to hire an experienced System Administrator to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation. The Systems Administrator will join the CLA Managed Services team to assist with day-to-day support for clients' IT environments including tickets, patching, troubleshooting, PC deployments, etc. This person must have strong end user and PC support skills to troubleshoot PC issues both remotely and onsite. In addition, they must have some server admin exposure (backups, patching) and excellent verbal and written communication skills to interface with clients and document all work. Above all, we are looking for candidates with a strong work ethic and desire to grow and advance their knowledge.

How you’ll create opportunities in this System Administrator role:
Resolve a wide range of tickets, i.e., server, application, network, laptops/desktops, troubleshooting and configuration of Windows Active Directory, Group Policy, file and print services.
Answer technical support calls and incoming tickets and assign severity, prioritize work accordingly to resolve that issue.
Configure hardware, peripherals and services in accordance with standards and project requirements.
Perform software installations, configuration, upgrades, troubleshooting, and performance tuning from multiple vendors and systems.
Troubleshoot, diagnose, repair, install, configure, and deploy workstation, servers, VPN, printers, switches, routers, peripherals, and software packages.
Perform daily client checks and remediate any discrepancies discovered.
Test new equipment, image operating systems, perform data backups, and restores.
Set up accounts, moves, adds, changes to end user permissions.
* Monitor performance and maintain systems according to established SLA’s.

BASIC QUALIFICATIONS

1 year of relevant experience required.
5 years of relevant experience working in customer service or IT support capacity preferred.
+ Previous experience working with call center technology including phone systems, ticketing systems, and scheduling tools preferred.
5 years IT experience with IT administration and support experience with windows, administration and management of servers, Active Directory, DHCP, DNS, and Group Policy and virtualization preferred.
Previous experience in a fast-paced consulting or MSP environment is preferred.
Excellent communication and customer service with the ability to work with minimal supervision in a fast-paced environment with accuracy and attention to detail with sound decision making, problem solving and critical thinking skills.
Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

TECHNICAL COMPETENCIES

Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and security.
Tier 2 and 3 desktop support experience.
Experience with cloud technologies preferred.
Strong knowledge of Microsoft networks including the administration and management of Server 2012 through 2019 technologies including Active Directory, DHCP, DNS, and Group Policy.
* IT support relating to technical issues involving Microsoft's core business applications including O365, Teams, One Drive, Exchange Administration and MDM.

LI-DJ1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

WELLNESS AT CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits click here.