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INTRODUCTION

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Talent Management Specialist to join our organization. As a Talent Management Specialist at Nusenda Credit Union, you will be responsible for full-cycle recruitment for open Contact Center positions for the Credit Union including sourcing, screening, interviewing, and offers. You'll develop strategic recruitment approach based on position and source candidates through various methods. You'll maintain, analyze, and create talent reporting and metrics. You'll administer compensation program parameters to new hires, promotions, transfers, and position changes. You'll support internal employees by facilitating mock interviews, working with department managers and placement in new hire classes.

ROLE AND RESPONSIBILITIES

What you'll do:

• Responsible for full-cycle recruitment for Contact Center positions of the Credit Union including sourcing, interviewing and offers. Develops strategic approach based on position and sources candidates through various methods. Maintains talent.
• Supports internal employees by facilitating mock interviews, working with department managers and placement in new hire classes, and appropriate follow-up documentation.
• Maintain talent reporting, metrics, and administers compensation program parameters to new hires, promotions, transfers, and position changes.

BASIC QUALIFICATIONS

What you'll need:

• Three to five years of similar or related experience
• Bachelor's Degree in Business Administration, Human Resources or similarly related field. SHRM, PHR certification preferred.

PREFERRED QUALIFICATIONS

Key Skills and Experience:

• Skilled in interviewing practices, including sourcing, and phone screening.
• Experience managing job postings, conducting skill/behavioral testing, and performs credit and background checks on qualified applicants.
• Ability to communicate job offers and declines and coordinates onboarding process.
• Effectively communicate with internal and external customers appropriately via in person, email etc.
• Experience analyzing and reporting metrics to include retention, turnover, compensation and staffing levels; recommend changes in talent acquisition methods or metrics as needed.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Provides direction to managers and supervisors regarding the interview process; recommendations to backfill/hire/promote, job description evaluation and updates.
• Must be knowledgeable in Excel, Microsoft Office, and all internal systems as affiliated with the department.
• Ability to adapt quickly to change and proactively communicate.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.