IT Support Technician Visa Sponsorship Jobs in New Mexico

Nature of Work

Secures, maintains, and supports the SCADA network infrastructure that controls and monitors the City of Las Cruces critical utility infrastructure. Ensures reliable data communication between networking equipment, servers, SCADA field equipment, and field instrumentation by configuring, securing, and troubleshooting SCADA network hardware and software. Supports daily operations enhancing the security, performance, and reliability of the Utilities SCADA system.

Environmental Factors

Position functions outdoors and indoors where occasional exposure to electrical hazards and active lasers (fiber optics) exists. Works in all types of weather conditions, and work in wastewater, water, and gas environments.

Physical Factors

Ability to be able to walk, stand, and kneel for long periods of time as needed. May be required to climb ladders, lift up to 50 lbs, and work in confined spaces. Position requires the ability to push/pull and lift/carry equipment, such as personal computer, servers, and networking equipment weighing up to 80 pounds. Involves occasional bending, stooping, reaching, crouching, and writing and frequent use of computer keyboard and mouse. Visual and auditory acuity necessary to perform essential job functions.

Work Situation Factors

Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond or outside of normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL THE MINIMUM REQUIREMENTS. Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process. Position will be advertised as continuous until filled, with periodic review of applications.

Full-Time; Regular; Non-Exempt. This position is graded at RN19.

Duties and Responsibilities

• Plan, administers, oversees, maintains, and upgrades SCADA network systems, hardware, peripherals, and applications; provides technical support, and resolves network and customer problems within scope of authority and training.
• Monitors and manages SCADA networking performance to ensure consistent uptime; troubleshoots network issues and assists with segmentation and redundancy of the SCADA network.
• Monitors network functionality and utilization; researches security and access problems and develops solutions; detects and corrects errors, monitors and verifies data backups, and identifies technical problems which need to be addressed by improved procedures and work standards; researches new technology.
• Monitors network environment, access, security, functionality, and utilization; applies cybersecurity practices to secure SCADA systems from unauthorized access; follows and monitors authentication, access control, intrusion detection systems, intrusion prevention systems, and firewall rules.
• Performs field inspections, equipment testing, and installations of communication equipment.
• Supports audit and compliance reporting related to SCADA operations; provides technical expertise in development and implementation of departmental SCADA networking procedures.
• Provides training to internal staff to address any security gaps, participates in incident response exercises, supports disaster recovery planning, and facilitates business continuity exercises; remains current with developments and regulation changes in automated controls industries, information systems technologies, cybersecurity, water, wastewater, and gas utility industries.
• Maintains project files, documents, and records; prepares reports on program activities and performance.
• Provides support for lower level staff and other specialists providing network maintenance and configuration.
• Complies with all safety regulations and performs other tasks assigned by the SCADA Systems Supervisor.

Minimum Qualifications

Associates Degree in Computer Science, Electrical and Computer Engineering, or a related field AND two (2) years of experience in SCADA systems and industrial networking. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Licenses/Certification(s)

Valid NM drivers license is required. Position requires an acceptable driving record in accordance with City of Las Cruces policies. IT Certifications may be required. CCNA is preferred.

Knowledge, Skills, and Abilities

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.

Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.

Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.