IT Support Technician Visa Sponsorship Jobs in Utah
IT support technician visa sponsorship jobs in Utah are concentrated in Salt Lake City, Provo, and the Silicon Slopes corridor, where companies like Adobe, Qualtrics, and Domo maintain large technology operations. Federal contractors in Ogden and Layton also generate steady demand, alongside the University of Utah's health system and growing fintech sector.
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Get Access To All JobsINTRODUCTION
Job Title: IT Support / Help Desk Technicians
Working Title: IT Support / Help Desk Tech II
Career Progression Track: S00
Track Level: S2 - Intermediate
FLSA Code: Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week: 40
Full Time or Part Time? Full Time
Shift: Day
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: 43700 - 58300
Close Date: 11/06/2026
Priority Review Date (Note - Posting may close at any time)
JOB SUMMARY
IT Support / Help Desk Technicians
The HCI Help Desk is the central point of contact for all event support requests for the Huntsman Cancer Hospital and Huntsman Cancer Institute. The role of the Computer Support Technician is to provide general IT support for end users throughout Huntsman Cancer Institute.
Huntsman Cancer Institute is committed to cancer prevention, care, and survivorship for all communities within the area we serve – which includes Idaho, Montana, Nevada, Utah, and Wyoming – with impact worldwide.
In your cover letter or during your interview process, we invite you to share how your professional experiences have prepared you to serve as a member of our team as we work to reduce the cancer burden experienced by all people and communities. This may include description of your prior experiences related to research, prevention, clinical care, community engagement/outreach, training, administration, or other areas relevant to Huntsman Cancer Institute’s mission and this position.
Responsibilities
ESSENTIAL JOB FUNCTIONS
- Provide core IT/Help Desk support, including but not limited to, imaging and setting up computers, troubleshooting desktops and laptops (Windows and MAC OS), tablets, printers, handheld scanners, label printers, Cisco IP phones, and various other hardware and software within the hospital and research environments.
- Provide backup support for event requests, as needed.
- Event support includes but is not limited to helping users start/connect to virtual meetings, connect computers to projectors, TVs and other equipment, and helping users with various Polycom systems.
- Adhere to administrative tasks and workflow including but not limited to:
- Review and address ServiceNow tickets in a timely manner.
- Add appropriate notes to the ticket while working with the user.
- Communicate to the user within the time specified.
- Update inventory appropriately when handling computer equipment for deployment, surplus, ISO alerts, moves or replacements and other items.
- Return all computer equipment, tools and other necessary items to the public storage area for HCI IT.
- Update the ticket system with notes from ticket submission through ticket resolution.
- Provide technical and other support for projects led by other departmental staff.
- Interface with vendor(s) for audio/visual repairs, new purchases and or replacement equipment.
- Share important support, vendor and other technical information with the HCI IT helpdesk and document the information in the knowledge base.
- Ensure customer satisfaction with timely, accurate, professional service and support.
- Coordinate escalation of issues to the network and server teams as needed.
NON-ESSENTIAL JOB FUNCTIONS
- Other duties as required.
WORKING CONDITIONS
- General climate controlled office environment.
- Low noise level.
- Prolonged sitting and repetitive motion due to extended computer use.
- Frequent exposure to hospital and research lab environments.
- Stress related to conflicting priorities and meeting schedule deadlines.
- Daily, professional communication with users of varying IT abilities.
Physical Requirements
- Ability to see, and speak, hear, write, and understand English.
- Sustained attention to detail.
- Prolonged sitting and repetitive motion due to extended computer use.
- Minimal physical exertion.
- Must be able to lift 40 pounds.
MINIMUM QUALIFICATIONS
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.
PREFERENCES
- Able to read, write, and speak English fluently.
- Excellent customer service skills.
- Strong teamwork and interpersonal skills.
- Excellent verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can understand.
- Intermediate to expert level Windows OS troubleshooting and problem resolution skills.
- Macintosh OS troubleshooting and problem resolution skills.
- Thrives in a somewhat unstructured hands-on environment that demands a consultative approach spanning multiple environments while maintaining a professional and empathetic demeanor.
- Knowledge sharing and coaching capabilities.
TYPE Benefited Staff
SPECIAL INSTRUCTIONS SUMMARY
ADDITIONAL INFORMATION
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
INTRODUCTION
Job Title: IT Support / Help Desk Technicians
Working Title: IT Support / Help Desk Tech II
Career Progression Track: S00
Track Level: S2 - Intermediate
FLSA Code: Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week: 40
Full Time or Part Time? Full Time
Shift: Day
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: 43700 - 58300
Close Date: 11/06/2026
Priority Review Date (Note - Posting may close at any time)
JOB SUMMARY
IT Support / Help Desk Technicians
The HCI Help Desk is the central point of contact for all event support requests for the Huntsman Cancer Hospital and Huntsman Cancer Institute. The role of the Computer Support Technician is to provide general IT support for end users throughout Huntsman Cancer Institute.
Huntsman Cancer Institute is committed to cancer prevention, care, and survivorship for all communities within the area we serve – which includes Idaho, Montana, Nevada, Utah, and Wyoming – with impact worldwide.
In your cover letter or during your interview process, we invite you to share how your professional experiences have prepared you to serve as a member of our team as we work to reduce the cancer burden experienced by all people and communities. This may include description of your prior experiences related to research, prevention, clinical care, community engagement/outreach, training, administration, or other areas relevant to Huntsman Cancer Institute’s mission and this position.
Responsibilities
ESSENTIAL JOB FUNCTIONS
- Provide core IT/Help Desk support, including but not limited to, imaging and setting up computers, troubleshooting desktops and laptops (Windows and MAC OS), tablets, printers, handheld scanners, label printers, Cisco IP phones, and various other hardware and software within the hospital and research environments.
- Provide backup support for event requests, as needed.
- Event support includes but is not limited to helping users start/connect to virtual meetings, connect computers to projectors, TVs and other equipment, and helping users with various Polycom systems.
- Adhere to administrative tasks and workflow including but not limited to:
- Review and address ServiceNow tickets in a timely manner.
- Add appropriate notes to the ticket while working with the user.
- Communicate to the user within the time specified.
- Update inventory appropriately when handling computer equipment for deployment, surplus, ISO alerts, moves or replacements and other items.
- Return all computer equipment, tools and other necessary items to the public storage area for HCI IT.
- Update the ticket system with notes from ticket submission through ticket resolution.
- Provide technical and other support for projects led by other departmental staff.
- Interface with vendor(s) for audio/visual repairs, new purchases and or replacement equipment.
- Share important support, vendor and other technical information with the HCI IT helpdesk and document the information in the knowledge base.
- Ensure customer satisfaction with timely, accurate, professional service and support.
- Coordinate escalation of issues to the network and server teams as needed.
NON-ESSENTIAL JOB FUNCTIONS
- Other duties as required.
WORKING CONDITIONS
- General climate controlled office environment.
- Low noise level.
- Prolonged sitting and repetitive motion due to extended computer use.
- Frequent exposure to hospital and research lab environments.
- Stress related to conflicting priorities and meeting schedule deadlines.
- Daily, professional communication with users of varying IT abilities.
Physical Requirements
- Ability to see, and speak, hear, write, and understand English.
- Sustained attention to detail.
- Prolonged sitting and repetitive motion due to extended computer use.
- Minimal physical exertion.
- Must be able to lift 40 pounds.
MINIMUM QUALIFICATIONS
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.
PREFERENCES
- Able to read, write, and speak English fluently.
- Excellent customer service skills.
- Strong teamwork and interpersonal skills.
- Excellent verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can understand.
- Intermediate to expert level Windows OS troubleshooting and problem resolution skills.
- Macintosh OS troubleshooting and problem resolution skills.
- Thrives in a somewhat unstructured hands-on environment that demands a consultative approach spanning multiple environments while maintaining a professional and empathetic demeanor.
- Knowledge sharing and coaching capabilities.
TYPE Benefited Staff
SPECIAL INSTRUCTIONS SUMMARY
ADDITIONAL INFORMATION
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
IT Support Technician Job Roles in Utah
See all IT Support Technician Jobs in Utah
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Search IT Support Technician Jobs in UtahIT Support Technician Jobs in Utah: Frequently Asked Questions
Which companies sponsor visas for IT support technicians in Utah?
Companies with established visa sponsorship histories for IT support roles in Utah include Adobe, Qualtrics, Domo, and Ancestry, all headquartered or with major operations in the Silicon Slopes corridor. Federal contractors such as Northrop Grumman and L3Harris in Ogden and Layton also sponsor technicians, though defense-related roles may require additional security clearance considerations that affect eligibility.
Which visa types are most common for IT support technician roles in Utah?
The H-1B visa is the most commonly used visa for IT support technicians in Utah when the role qualifies as a specialty occupation requiring a bachelor's degree in a specific technical field. Some employers also use the TN visa for Canadian and Mexican nationals. Whether a particular IT support technician position qualifies as a specialty occupation depends on the specific duties and degree requirements the employer establishes.
Which cities in Utah have the most IT support technician sponsorship jobs?
Salt Lake City generates the highest volume of IT support technician sponsorship opportunities in Utah, driven by corporate headquarters, healthcare systems like Intermountain Health, and state government technology offices. Provo and Lehi, the core of the Silicon Slopes tech corridor, follow closely. Ogden supports additional demand through defense and manufacturing contractors, while St. George is emerging as a smaller secondary market.
How to find it support technician visa sponsorship jobs in Utah?
Migrate Mate filters IT support technician job listings specifically by visa sponsorship availability, saving you from manually screening hundreds of postings. For Utah, focus your search on Salt Lake City and the Silicon Slopes area, where sponsoring employers are most concentrated. Migrate Mate's board surfaces roles from tech companies, healthcare systems, and federal contractors that have active sponsorship programs for IT support positions.
Are there state-specific considerations for IT support technician sponsorship in Utah?
Utah's prevailing wage requirements under the H-1B program are set at the metropolitan statistical area level, so Salt Lake City and Provo-Orem metro areas each have distinct wage floors that sponsoring employers must meet. Utah's strong university pipeline from the University of Utah and Brigham Young University means employers are accustomed to sponsoring early-career technical hires, which can work in favor of recent graduates seeking sponsorship.
What is the prevailing wage for sponsored it support technician jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.